I want to say that Mattress Warehouse has been my go-to store for years. Once again I was…read moreupgrading a mattress set and MW was my place to go. From the time I walked into the store and was greeted with a friendly smile from Asa to the next day delivery, everything was 5. The delivery guys were great. They were nice, fun to talk with and set up my bed in minutes. Thank you, Mattress Warehouse. You're the best. Anita Anderson Ft. Wayne, IN

My mother and I came here to get two mattress and left purchasing three. Josh was absolutely…read moreamazing! He answered all of our questions throughly, and explained very well all major differences between the ones we were looking at with the sales going on and our budget. My mother is a repeat customer because of the great service they offer and I definitely plan on being back to get new pillows. Very clean and inviting sales floor also and welcoming as soon as you walk into the doors.

So glad we decided to stop at Mattress Warehouse on Lima Road before giving up on a long day of…read moresearching. Mike McKay was knowledgeable and helpful without being pushy. He helped us choose the best mattress to meet our needs, then gave us a great deal! I would highly recommend this business!

I had a great experience at Mattress Warehouse on Lima Road. I worked with Jordan, who provided…read moreexceptional service. He showed multiple adjustable bed bases to me, across a variety of prices. He explained how to work the remote to ensure I understood how each product option worked. I did purchase a bed base from Jordan and it will be delivered and installed in just three days. I highly recommend working with Jordan at Mattress Warehouse in Lima Road.

They seriously know what they're doing, and their prices are the best! Lamona and Ken have been in…read morethe business forever, if you tell them about what you like and your lifestyle, they know exactly what mattress will suit your needs. Shop local, not big box stores that don't care about their customers. The Mattress Store and More have return customers and have for 10 years, there is a reason why. They want their customers to be happy!

From the owner: Been in business for 14 years.read more

I bought a lift chair for retail 799.00 this from a furniture store who claims to be a discount…read morestore. I bought the warrenty that cost 100.00. Im in my 70s. To deliver the chair 20 minutes away charge 100.00 and then just to bring it in my house and set up which took me 10 minutes they wanted another 50.00. So thats 799.00 100.00 for a warrenty which shold have been included, then taxes,100.00 delivery and 50.00 for set up total 1099.00 some discount store. They say oh my bob should be oh my god. Im glad i have a pick up truck that saved me some money. One more thing it was made in vietnam

After leaving a very positive review last year it pains me to update this, but based on my…read moreexperience with Bob's over the past few months, I will no longer consider shopping with Bob's and I certainly don't want to encourage others to shop with Bob's given my experience regardless of how well things started. I ordered a significant amount of furniture for my home, my daughter's home, and my wife's office last year. And, as I stated before, I found the sales people helpful and the deliveries positive. But, WOW...Bob's service department is a complete mess. I had a very simple issue with my touch lights not working on a headboard I called about in January. First, they made me wait two weeks for a tech to come out and confirm what I already knew...the control box on the back has gone bad. Then I waited several more weeks before calling to find out when they were going to come out and fix it only to find out the part was delayed. They said they would cancel that order and order it again with a rush and have it within a week and after another two weeks of not hearing from them, I called again only to be told it wouldn't be in until May. Then they decided they would just bring an entire new headboard out, which just seemed silly given I only needed the box on the back, but I agreed and scheduled for today...another two weeks from that call. I was given a 3 hour window, then a message saying they would be an hour later than the window, and then called at the end of the hour later to hear it would still be even longer, which at this point would not work do to evening engagements. At one point, I tried to call and a person answered on their customer service line and proceeded to laugh for several moments before hanging up on me. When I finally did talk with a supervisor, my only resolution was canceling today's headboard and per my strong request, simply have the part shipped to me and I would fix it myself. Of course, no timeframe offered for when the part would get here and at this point I really don't expect it to arrive at all. Bottom line...no matter how helpful the sales staff is and the initial deliveries are, if I can't trust that any issues that come up with my guaranteed merchandise will be taken care of promptly and appropriately, I simply will not do business with them and I would encourage everyone else to think of the long game when making these significant purchases as well. Bob's really didn't back anything up from the initial assurances and guarantees made to me and now I'm simply terrified if anything more significant goes wrong with anything I've purchased from them.

The service was fantastic…read more The mattress I selected was the 14" elite lush pillowtop mattress. I have fibromyalgia and needed extreme softness. I bought a 4" bamboo mattress pad and it's perfect now. I love buying made in America, let alone made in Indiana, but made in Ft Wayne is freaking AWESOME! I had been looking at a 6600.00 Sterns and Foster. Come to find out their former CEO is the CEO of Wolf. It feels like the more than 5k more mattress! Great value, especially in today's grim economic place...

As you can see there are two separate indentations where my partner and I lay. We have flipped,…read morerotated and turned the mattress in all possible ways to find comfort but after 20 months this (dual side mattress) has lost its firmness and has caused some unpleasant sleeps. I would not recommend this mattress to anyone.

Think twice about buying from American Mattress. We ordered a new Tempur-Pedic at American Mattress…read moreon Maysville Road. The one we received, according to the law label, had been manufactured more than a year prior and was labeled as a floor model. It also had a heavy fragrance that transferred onto bedding and clothing. This was not the rubbery, chemical off-gassing you sometimes get with new memory foam; it was more like a scented cleaning product. Everyone has different tastes and tolerance levels for fragrance, but I couldn't take it. The store did not admit error but offered to replace the mattress. By this time we had lost confidence in American Mattress and only wanted a refund. As it turns out, they don't give refunds. They were not even willing to refund us the difference if we returned it for a less expensive mattress. Had we bought our mattress through Tempur-Pedic's website or one of its flagship stores (the nearest one is in Indianapolis), the Tempur-Pedic warranty could have applied. But since we bought it from a third-party retailer, Tempur-Pedic deferred to the retailer. Expensive lesson learned: If you're shopping for a Tempur-pedic in Fort Wayne, know the retailer's return policies before you buy. (Hint: Skip American Mattress and visit Mattress Firm, especially the Dupont Road location, instead.) You'll sleep better.

Disclaimer: I did not purchase a mattress here…read more I went in to look at mattresses after going to another store and having a less than stellar experience. As I spoke to the sales person at American Mattress and telling him about the brands we had looked at, he asked about the Tempur-Pedic mattress we were interested in. When I told him which one, he responded "no you didn't. I'm not calling you a liar." That's literally what he did. Even if I had the wrong firmness level, this is no way to treat a potential customer. Needless to say, I left and will not be purchasing a mattress here.

Love the selection, love the quality - all American made. Tim is willing to work with you, spend…read moretime helping and finding the right fabric and colors/stains for whatever you need. Worth every penny for bedroom furniture...it'll last a lifetime - heirloom quality. The soft pieces are amazing as well...many companies and fabrics to choose from.

I'm very disappointed about the new recliner I purchased. I called after it was delivered because…read moreit doesn't stay reclined. It goes back as it should, but when you relax your body, it sits back up. I wanted someone to look at it, and maybe adjust something. He says it's because I'm a woman, and don't have enough upper body strength.