Will Definitely be coming back for all our mattress needs and recommend this place to everyone!…read moreGreg was wonderful to work worth, not pushy like most furniture places. The bed was delivered in the time frame they gave. We were not satisfied with how the bed felt.. way too firm. We didn't even have to wait the full 30 days to have them make it softer. Picked the mattress up on time and dropped it off the same day, even earlier than the time they expected. And now feels better than ever thank you! We could not be happier.

They have a great selection of furniture! I had assistance by Robert my first visit and then by…read moreYulisa my second time. They were very helpful and answered any and all questions.

Best place to get furniture. Best prices for mattresses and furniture. Their staff was extremely…read morehelpful staff!

Through the power of social media, I found out about BoxDrop through an ad on my news feed. Of…read morecourse the internet knew I was thinking about getting a new mattress, and Black Friday was approaching, so I was looking for a deal. Boy did I get one. BoxDrop is a discounted furniture store, so the building is smaller and not as fancy, but the prices are not as jacked up as you would get at a retail store. In most cases you need to call and make an appointment when going to the store. In this case they had open hours for Black Friday and Small Business Saturday, so I just popped in to check it out. The owner Matt was great to work with. He was very straight forward with what he have and what everything cost and what would be a better bang for your buck. He didn't have much of a sales pitch, he was just realistic and I can appreciate that. I ended up buying a queen sized mattress for $300 and had them deliver it to my place for an extra $50. Matt told me they could deliver it on a Tuesday and would call me Monday with a time. I never got a call on Monday...if I missed it they didn't leave a message. They did call me on Tuesday and said they would be there in about an hour, which fortunately worked out. All in all very happy with the experience, and would suggest checking them out so you're not get charged an arm and a leg for a new mattress.

AMAZING!! Far and away the best, fastest, and easiest mattress buying experience I've ever had…read more Seriously. Matt and Courtney were unbelievably helpful and knowledgeable, and it's clear they truly care about providing great customer service. I was greeted immediately upon entering, shown exactly what I was looking for, and honestly in and out in under 10 minutes. And the value was impossible to beat! I spent quite a bit of time searching for good mattresses, and their prices were unbeatable for quality mattresses. I could not be happier with our purchases, and I would highly recommend BoxDrop to anyone!

We put money down and ordered a couch a year ago. We still didn't received it and they kept pushing…read moreit back month after month. The sales guy told us 3 months. The original price was $1599 when we purchased it and 6 months later we saw it for $2200. They didn't want to sell us the couch and kept pushing it out so they didn't have to sell it to us at a lower cost. We got sick of waiting and went to Ashley Furniture and they guaranteed us within the same week. Thanks Ashley's!

We bought several pieces during the VIP Sale, got some great deals from that discount, and our…read moresalesperson JW was extremely friendly and professional. Not everything we bought was in stock, so our order was split into two separate deliveries. Not a problem, as it was at no additional cost to us. Half was supposed to come on 3/15, the other half 3/29. On 3/15, I began preparing for the anticipated delivery by disassembling and removing the furniture that was going to be replaced. Figuring I should at least get an estimated time of arrival, I placed a call. "We have no delivery scheduled for today," I was told, as I directly referenced the receipt from our order. They also showed nothing scheduled for the 3/29 date. My wife placed an additional call and managed to get part of our delivery moved to the afternoon of 3/21. In the EARLY MORNING of 3/21, my dog woke me barking excessively at the delivery truck outside. As this was several hours before they were expected, I had to hurriedly clear out the areas that weren't quite prepared. The delivery people were friendly and helpful, but when I pointed out the piece of furniture we had paid $10 on our order to have hauled away, they said they had no notes about hauling anything away (we actually paid $20 for two pieces to be removed, but the other piece is for the second delivery). They wouldn't take it while at our house, but one of them said he would get a message to their evening truck and it would be picked up that night. They never showed up, never called to say they couldn't make it, never fulfilled the obligation to remove the furniture that we paid to have removed. So at the very least we should be refunded that $10. Our second delivery, the one due for 3/29, is now pushed back to sometime in mid-April. We were never contacted about this change, we had to find out by calling ourselves. So while the sales experience was pleasant, and the furniture we've gotten so far is quality stuff, I cannot give a very high rating because WG&R will only deliver/haul away at their convenience, regardless of what you've paid or what you've been told or what has been printed on your order. It's not likely that we will return. We have bought furniture elsewhere and had better experiences with regards to punctuality/delivery fulfillment, but WG&R lured us in with that great sale. While it was indeed a great deal, we would happily pay non-sale prices for better service and honesty. Heck, if they had simply reached out to us about the date change instead of waiting for us to call several times, this review likely would have been two paragraphs shorter and two stars higher. UPDATE: After receiving a refund on the haul-away fees, plus getting the second delivery date moved up, I am giving an extra star on my rating. This entire ordeal could have been prevented simply with better communication on WG&R's part. 1) Don't allow salespeople to give delivery dates that will not be honored. 2) If a delivery date needs to be pushed back, LET THE CUSTOMER KNOW. We were never contacted about the changes in our deliveries, and didn't find out until WE called the day we were expecting delivery. Even a voicemail would have sufficed, but we got nothing. 3) Communicate with delivery drivers about what they will need to haul away. The no-show from our first delivery was pretty annoying, and ultimately I got rid of the couch on my own. At least for the second delivery there was better communication and they had room in the truck.

Needed a new mattress to replace the one I had previously purchased at a furniture store and…read moredecided to go to a store that only sold mattresses. So very glad I did. Val my sales associate was amazing. She took the time to show me different brands and types of mattresses. She was so patient while I made up my mind on the right mattress for my needs. I really apprecited friendliness and professionalism. I love my new mattress and definitely recommend this store.

Waste of time and they just looking for your money…read more Went online and found exactly what we wanted(from there own website) , but decided to go to store so we didn't have to wait for it and save $80 shipping. They didn't have what we wanted so I said I want something in the same price. The manager kept trying to sell us things that were over the price that I told him., how hard is it to listen to customer when they tell you not to go over a price. The store prices are higher than their online price so make sure you compare or they will gladly take a few hundred more from you. Worst mattress firm customer service I have ever dealt with.

I am extremely disappointed with my experience with Steinhafels. We spent approximately $7,800 just…read moretwo weeks ago on a mattress, adjustable frame, and related items, and I never expected this level of customer service after making such a significant purchase. When we purchased the bed, we specifically discussed wanting an adjustable frame with a massage feature and were under the clear impression that the frame we selected included massage. The frames we were considering had this feature, and massage was something I specifically wanted. It wasn't until our bed was delivered that we discovered the adjustable frame we received does not have massage at all. I first tried contacting our salesperson directly to resolve the issue, but he never followed through with us. I then called Steinhafels multiple times asking to speak with a manager so I could explain what happened. Each time, I was told that I could not speak with a manager over the phone and would have to physically return to the store. The store is approximately an hour from our home, so they expect us to make a two-hour round trip just to speak with someone about an issue with a $7,800 purchase made only two weeks ago. I wasn't demanding anything unreasonable. I wanted a manager to listen to what happened, review our purchase and what was discussed during the sale, and help determine whether we received the wrong adjustable base or what could be done to resolve the situation. No meaningful resolution was offered despite multiple attempts to address this. Adding to my frustration, I have since found the same mattress currently advertised for approximately $600 less than what we paid just two weeks ago. I understand that mistakes and misunderstandings can happen. What matters is how a company responds when a customer brings a problem to their attention. After spending approximately $7,800, I find it incredibly disappointing that I cannot even get a manager on the phone to discuss the issue. We have made multiple attempts to resolve this directly. I contacted our salesperson, called multiple times requesting a manager, and completed Steinhafels' customer survey specifically requesting to be contacted. So far, we have been offered no reasonable resolution. At this point, I deeply regret making such a large purchase from Steinhafels. I would strongly recommend that anyone shopping here get every feature discussed during the sale in writing before purchasing, because our experience trying to get help after the sale has been extremely frustrating.

Bought living room reclining sofa, loveseat, chair, end tables and coffee tables (April 2025)…read more Also VIP insurance. AUGUST 2025, sofas reclineing switch no longer worked. Contacted the service department and came in September with wrong part. Stated part would be in, in December 2025. Contacted them on the 3rd of Dec, stated it would be end of December when new switch would be in. Also now have tear on loveseat recliner. February 2026....still no new switch.

After a long day of visiting a number of other furniture stores in the area, we made it here. It…read morewas a breath of fresh air compared to our experiences at the other places. Michaela was so helpful and guided us through each piece that we were looking for offering great suggestions and listening so well to what it was we were looking for. Prices were reasonable and there were options at every price point. We ended up getting everything here for a new home and stayed within our budget.

I have bought a lot of furniture in my lifetime. I'm 70 years old. About 7 years ago I shopped…read morefor new living room furniture at Wenz and was blown away with their customer service. Several years ago I used them for staging a home we had for sale. Their selections were perfect and nothing I would have picked out myself. The sale of the home went very quickly and I'm sure the staging was a part in that. I was in the market for new living room furniture recently. I made the mistake of ordering furniture on-line. When it arrived it clearly was low quality and to return it I would have to pay shipping over $500. I'm so unhappy with it I will donate it to charity. So back to Wenz I went! Their designer was so helpful in helping me find the pieces that will be best for our space . The cost was comparable to what I mail ordered. This time I could see it in person. Lay on the sofa. And I know they will have my back if we run into any problems. Best furniture, prices and customer service is found at Wenz.

Service charges! $249 to deliver and I needed to exchange a mattress.. another $249 and charged…read more$149 for mattress cover or mattress wouldn't be exchangeable. Denver mattress gives it free with mattress purchase. First time I bought from them and it's the last

Purchased a recliner on Tuesday that ended up being very uncomfortable for me and caused a very…read moresore back. Contacted them two days later asking for an exchange for better unit, however was told they have a strict 24 hour return policy not 48. So if I had contacted them on Wednesday they would of taken back for 30% restocking charge, however on Thursday, no go. Now I understand there are rules, but it just seems odd to lose a customer for life over something so trivial as one additional day. Was really hoping I would get used to the chair, however my back would have nothing to do with it. Very sad how little there customer means to them. If you don't like what you purchased, be sure to request a return right away not wait and see if its just because it is stiff not broken in. Rules are rules I guess, oh well will never purchase from them again.