We put money down and ordered a couch a year ago. We still didn't received it and they kept pushing…read moreit back month after month. The sales guy told us 3 months. The original price was $1599 when we purchased it and 6 months later we saw it for $2200. They didn't want to sell us the couch and kept pushing it out so they didn't have to sell it to us at a lower cost. We got sick of waiting and went to Ashley Furniture and they guaranteed us within the same week. Thanks Ashley's!

We bought several pieces during the VIP Sale, got some great deals from that discount, and our…read moresalesperson JW was extremely friendly and professional. Not everything we bought was in stock, so our order was split into two separate deliveries. Not a problem, as it was at no additional cost to us. Half was supposed to come on 3/15, the other half 3/29. On 3/15, I began preparing for the anticipated delivery by disassembling and removing the furniture that was going to be replaced. Figuring I should at least get an estimated time of arrival, I placed a call. "We have no delivery scheduled for today," I was told, as I directly referenced the receipt from our order. They also showed nothing scheduled for the 3/29 date. My wife placed an additional call and managed to get part of our delivery moved to the afternoon of 3/21. In the EARLY MORNING of 3/21, my dog woke me barking excessively at the delivery truck outside. As this was several hours before they were expected, I had to hurriedly clear out the areas that weren't quite prepared. The delivery people were friendly and helpful, but when I pointed out the piece of furniture we had paid $10 on our order to have hauled away, they said they had no notes about hauling anything away (we actually paid $20 for two pieces to be removed, but the other piece is for the second delivery). They wouldn't take it while at our house, but one of them said he would get a message to their evening truck and it would be picked up that night. They never showed up, never called to say they couldn't make it, never fulfilled the obligation to remove the furniture that we paid to have removed. So at the very least we should be refunded that $10. Our second delivery, the one due for 3/29, is now pushed back to sometime in mid-April. We were never contacted about this change, we had to find out by calling ourselves. So while the sales experience was pleasant, and the furniture we've gotten so far is quality stuff, I cannot give a very high rating because WG&R will only deliver/haul away at their convenience, regardless of what you've paid or what you've been told or what has been printed on your order. It's not likely that we will return. We have bought furniture elsewhere and had better experiences with regards to punctuality/delivery fulfillment, but WG&R lured us in with that great sale. While it was indeed a great deal, we would happily pay non-sale prices for better service and honesty. Heck, if they had simply reached out to us about the date change instead of waiting for us to call several times, this review likely would have been two paragraphs shorter and two stars higher. UPDATE: After receiving a refund on the haul-away fees, plus getting the second delivery date moved up, I am giving an extra star on my rating. This entire ordeal could have been prevented simply with better communication on WG&R's part. 1) Don't allow salespeople to give delivery dates that will not be honored. 2) If a delivery date needs to be pushed back, LET THE CUSTOMER KNOW. We were never contacted about the changes in our deliveries, and didn't find out until WE called the day we were expecting delivery. Even a voicemail would have sufficed, but we got nothing. 3) Communicate with delivery drivers about what they will need to haul away. The no-show from our first delivery was pretty annoying, and ultimately I got rid of the couch on my own. At least for the second delivery there was better communication and they had room in the truck.

Always liked Furniture Row until my experiences at the Green Bay, WI location this week…read more Went to look at dining & living room furniture for my new home. Went on Monday and was helped by an employee while looking at dining furniture. When I asked him about possibly lowering delivery charges or matching competition he said "We can match competition." Went back on Wednesday and it was the salesperson from before day off. Told the sales that day I wanted to purchase and was told by prior Sales that they could match competition pricing for delivery. This individual who said he was the manager, said that wasn't an option and was rude about it. Ultimately I was looking for like $22 off a $3500 purchase that an employee told me 2 days prior wouldn't be a problem. Won't be going back.

Really good selection and lots of cool unique pieces. Also thought delivery was very reasonable…read more I would definitely buy here again.

This is my happy place. A must-visit! The store is huge and this is a great place to buy gifts…read more Signs say they also have decorators who can do custom stuff in your home. They're really talented and the place has several rooms decorated for different themes. Oh, it's attached to the Grapevine Cafe. It's the perfect setup for say, having lunch with your mom and sisters and then walking over next-door for retail therapy.

I stopped in here hoping to find some unique Christmas gifts and wasn't disappointed. They sell a…read morelittle bit of everything: Brighton jewelry, yummy candles, serving dishes, bedding, soaps and lotions, children's clothes and toys, Vera Bradley bags, local coffee and wine, vases, lamps, and other home decor, and more! At this time of the year, the store is covered in trees, lights, and ornaments and just smells like Christmas morning. Lots of surprises around every corner! The customer service is excellent and they offer a rewards program for frequent shoppers, which I suspect I'll be taking advantage of, as I plan to drop in here often. #shoplocal

I shop at Steins once a year when I plant my vegetable garden. They have a great selection and I…read morecan find pretty much everything in one stop. I find their prices to be higher than some green houses and a little lower than others, their plants are good quality and you can find non-GMO and organic so I don't mind spending a little more. Downside is they never seem to have enough registers open and there is always a line and a wait to check out, also difficult to find help when you have questions.

I love this place! From annuals to perennials, from Christmas trees to seasonal decor, from candles…read moreto other trinkets and gifts, Steins never disappoints! When my hydrangeas didn't survive the winter, I dug them up, returned them, and Steins gave me store credit. Love that! Be sure to sign up for their rewards program!

Beautiful furniture but oh so expensive. We were looking for an expandable dining table and the…read moresaleswoman showed us the "perfect" table. It was height adjustable with just the push of a button and included six chairs (of one height only). It was a beautiful table but the price was $8000! If that's what you want to spend, more power to you - it was a beautiful table, but I would rather stretch my dollars further.

Scanhome has some of the most elegant and beautiful furniture I have ever seen. The quality is top…read morenotch and Mary and Lars are wonderful people that understand design and home layouts better than most. This store is not for everyone, as you are paying for top notch quality, and it is more expensive than your run of the mill furniture. However, Mary and Lars work with their customers and make sure to provide something that you will be able to enjoy, and utilize for a lifetime instead of some other companies that provide you a piece of furniture for a few years.

Great service, ready to help, but not annoying the customer like some stores do. Selection of…read moremerchandise is always good altho usually exceptional before a big holiday. Prices are definitely higher than the decor and furniture in and around the Milwaukee area. We live about 40 miles north of the outskirts of Milw. Area. Wish you would build a store more south, closer to us. We usually pick one before the Christmas season begins. Either Taylor Creek or the 2 Mileagers stores in Racine. We did buy many things yesterday when we were there. Please do not use my email address or any photos. It looks like the C. MARQUARDT file you have is correct. SAME REQUEST

i bought winston patio furniture 25 plus years ago and they said i would get tired of it before it…read morewears out well i didn't, i still love it. tall sling back chairs which after 25 plus year the fabric got sun damage and weak but i had them redone because they are the best and an end cap broke when the guy redid the fabric another best thing is i took the chair there and they had one highly recommend taylor creek

Always exceptional service and if the employee doesn't know an answer to my question they find…read moresomeone who knows the answer. You can always find some great sale prices too and I love the old school charm.

I am in SHOCK over the lack of customer service I just received at the outdoor garden area. I…read morewalked passed 5 young employees standing around the outdoor check out area talking about makeup and who knows what else. Not one said hi or asked if I needed help. I struggled carrying 4 hanging baskets, nobody asked if I need a hand or a cart. I will never ever come here again until there are better employees. Just terrible!

Excellent selection of trees and plants. Sometimes I just walk the yard to see their inventory!…read more Staff is very knowledgeable and helpful - thank you Rachel and Carrie. I have used four years in a row and each time had a wonderful experience of workers arriving on time, taking care with the new installations, explaining watering needs, site cleanup and any recommendations. I highly recommend. I've already got some ideas for future work!

Purchased a shrub in April. We were told they are half price. A month later we called them and…read moresaid it is not budding out, which they told us to wait a while longer, as some take time to adjust to the planting. After 3 months, we dug it up and took it back. We were told that it was last years stock, and there is no guarantee on sale items. It would have been nice if we were told that when we purchased the shrub, since if we had known they sell plants that are not alive, why would we have bought it. I have NEVER purchased a plant that did not live in my life, until we went to Van Zeeland's. Obviously, I will never go back again to purchase over priced, no guarantee stock from them.