Jim was great. Understood exactly what we were looking for and didn't try to up sell us. Gave us a…read morevery competitive price as well. Great customer service.

We have been customers of this store for many many years and only buy our mattresses there. Jim…read moretreats us like family members and guarantees their mattresses 100%. We recommend this store highly

Great experience here working with Connie. We had just moved to the area from out of state and had…read morea pretty specific budget to work with, and she was great finding us something. Bonus was shopping 4th of July weekend and getting a free adjustable base. I went to pick everything up today and Connie and her team were quick to help me get things loaded, which was an adventure fitting in my car . Again we couldn't recommend this Mattress Firm location enough.

The customer service here is a joke. I ordered a mattress more than two weeks ago and they were…read morehappy to take my money, but my mattress still has not shipped. No one can provide me with any update on when it might ship. Every time I have asked for an update, I have been given a different promise that has come and gone, and then I am just told to wait until I receive an email with tracking information. Do not order from here!

We ordered two recliners and after a week of no one contacting us we called the location to get an…read moreupdate. They were unable to locate my order and tried to tell me I had the wrong store. So after getting frustrated I was told they would have to order them and I'd get a call in a week. I didn't feel very confident in the conversation I had so I called back two days later to be told they had ordered them and they would call me next week. But a week and a half goes by no call so yet again I call them to now be told they will have to find them at another location and go get them and they'll call me back which is very unlikely given my experience. Customer service doesn't exist at this store I would not recommend this location to anyone.

Received a soaking wet couch. They knew it was wet, and tried telling me they didn't. They stuffed…read moreit with cardboard from cut up boxes to try and absorb the moisture. They couldn't do anything to make it right. Take your business elsewhere. Honesty gets you a long ways.

They are awesome no strong arm sales, they ask what we're looking for & went from there. They…read moredelivered what we bought easy

They have good selection, great staff, and willing to work with payments and budgets!read more

Well thus far I'm not impressed. Friend bought a box spring on Thursday and they stated they would…read moredeliver it Friday - Friday am was told it would not be Friday. It would be Saturday- between est 10-2pm - box spring was delivered at almost 7:00 pm Sat night. Then asking for an additional $40.00 on top of the delivery charge to bring it in the apartment. For a new place I'm not impressed.

This was the first time purchasing through Bob's and I bought a brand new bedroom set. Was…read moredelivered broken and set up broken. I paid for white glove service and noticed within a few hours that the nightstand had a hole in the back and the bottom drawer would collapse and make a clicking noise every time I open it. I contacted customer service. Ordered a replacement for the following Friday. I requested an evening delivery time due to my 24/7 building restrictions and that no one will be home to sign during the day. Found out a day before that it was being delivered in the morning. Customer service canceled and reschedule following Tuesday. I spoke to multiple representatives in between who confirmed that they had left multiple clear and distinct notes for the delivery team that it has to be delivered in the evening. Was found out the day before the second delivery that it was coming again in the afternoon. Rescheduled for a third time where I was guaranteed by two representatives, with text message proof that it was coming that following Friday after 4:30 PM. I then received a text message after speaking to the six representative that it was coming in the afternoon. I finally got a hold of an in-store manager after calling Customer service a few times. He changed the delivery for Saturday. As I'm writing this review, I am continuing to get emails that it is coming Friday, today, let me remind you No one will be home and there are building restrictions, however, I was told in store that it is actually coming Saturday, but I did not get any proof or email confirming that. This has been the worst customer service experience, especially as a first time buyer. I requested a full refund of the nightstand, which has not been accommodated for, I've asked for a full refund of my white glove service, which I only got a partial refund for. it has been almost 2 weeks and I still have not got my replacement and the lack of service between representatives is unacceptable. Come to find out that actually zero notes left for the delivery team, which means customer service did whatever they could do to get off the phone with me. Absolutely unacceptable. never be buying from Bob's again or recommending it.

Very friendly and fast service! They are very welcoming and no pressure to purchase. Great…read moreselection of beds to chose from and the prices are even more amazing! Highly recommended

From the owner: We can save you 50-80% off retail store prices! Bypass the high retail markups of those traditional…read moremattress retail stores and receive an even better shopping experience at your locally owned and operated Mattress By Appointment Mishawaka, IN location. We save you time, money, and the headache of visiting a traditional retail environment! Due to our modern business model that eliminates unnecessary overhead and markups, we allow you to set your own time to get the mattress at a price you know is fair. This way, you can shop the best name-brand mattresses at fractions of the price you'll find at a traditional retail store. We set appointments with customers and use free word-of-mouth advertising to operate our store... We pass the savings on to you as we greatly diminish the cost of doing business the traditional way! This allows us to offer you superior service and the best brand-name products to choose from.

In store experience was amazing, the lady helping me was very patient with my choosing and made…read moreordering a breeze. Unfortunately their delivery people leave a lot to be desired. I paid the extra $100 for 'red carpet' delivery. It was more like shove and go delivery. They damaged part of the top of my stairs trying to rush the job. It's been 6 days since I reported the damage and haven't heard anything about it. Next time I need a mattress unfortunately I'll go somewhere else with better delivery people.

Taylor was very helpful, informative, patient with me. He answered all of my questions but most…read moreimportantly wasn't just simply trying to sell me the most expensive bed they had to offer. I wish all salesman we like him.

Very friendly & personable service. Large selection of high-quality furniture. Offers delivery…read moreand in-home setup. Highly recommend.

They have some unique pieces, however, much of it is far overpriced. Half the furniture is…read moresomething you could find at many of the other furniture stores for a third of the price.