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    Derma Tech

    5.0 (5 reviews)
    Open 10:00 am - 6:00 pm

    By appointment only

    Updated 2 weeks ago

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    Ulta Beauty

    Ulta Beauty

    1.6(7 reviews)
    1.3 mi

    This rating is primarily driven by experience in salon…read more I had been regularly booking with a particular stylist here, but the day before my last appointment with her, she called to say she was no longer working there. I made an appointment online today for signature service with whoever was available. There were two appointments available and I picked the earlier one at 4:45. Rather than drive home (to another town) I waited in Joplin. Read a book for nearly 2 hours outside Ulta. Went in a few minutes before my appointment time and my assigned stylist was working on someone else (who still had wet hair). She said she'd hurry. I waited. At 5:20 (40 minutes later) she was still working on the other person and had not checked in with me. I asked another Ulta employee why my appointment had been booked if she was not available. They confirmed the store was closing at 6:00 and since I'd booked an hour appointment, I could reschedule. This response showed an epic lack of understanding of how frustrating this situation was. And in no way reassured me this would not happen again. I am so disappointed.

    I called before I even went in to exchange a Mothers Day gift I received. My son put it under my…read morename so I wouldn't have a problem getting a refund or getting an exchange incase I didn't like the perfume he spent over $100 on. He came from 17 hrs away and his gift was so thoughtful and the girl on the phone told me it wouldn't be a problem at all. I explained he didn't live around here and I didn't want to hurt his feelings. Her and her boss I'm assuming because she had to have her ok the refund were so busy talking to a younger girl about what product she should try and the girl helping me put my refund back on my sons card. I said you told me you could give me store credit or a refund. I said so now because they weren't focused on me I have to now let my son know his card will have a $117 credit because I was going to get the perfume I knew I liked and she said sorry that was my mistake. I said so I just pretty much handed in my Mother's Day gift. I'm not calling my son and asking him to send me that money. Her and her boss both were pretty much like sorry our mistake but nothing they can do. They need to focus on what they are doing mostly when it comes to a gift refund. It would of even made it better if they acted like they even cared. If I was the boss I could definitely say I would of figured a way to act like I was sorry. That's not the way to treat your costumers and expect them to come back. I have a daughter and nieces and we will definitely shop with Sephora from now on.

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    Derma Tech - cosmetics - Updated May 2026

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