I dropped off my car yesterday for a service. I have never had any bad experiences so far with this…read morebusiness. I have an old BMW in a mint condition and they always take care of the car with highest quality possible. They always breakdown the detail of what they intend to do and also they take me to the car and show the problems if there is any. In general I'm very happy that I found this business and Dan has been always nice and helpful and I recommend this business! :)

Always up front and honest about everything that is required with a repair. Tries very hard to find…read morethe best value when it comes to parts. Helps prioritize repairs in case of many potential issues. Extremely knowledgeable. Never been let down.

They're not bad for parts. But you have to phone them in order to inquire if they have what you…read moreneed in stock and to get a price. Their web site is useless and is the worst of any retail chain store that I ever used.

Obscure not listed bulb needed for my car. Found in under a minute by the fantastic gent behind the…read morecounter. I've also had a bad battery that they most honestly tested for me right in the lot. This location almost always has what I need, and if not, knows what I'm asking for and will tell me where to find it *without* hesitation! Ability to fix car does not = gender and they respect that here. I have seen gals behind the counter too. You need something for your car or truck, you might want to skip the big box stores and save yourself a lot of running around by dropping in here. Good hours too.

I don't understand why there aren't more Bumper to Bumper stores in Edmonton. Unlike at other parts…read moreplaces, the staff here are incredibly helpful. If you've ever looked for parts for an oddball or vintage car (or a vintage oddball car) you know that it can be a challenge to find people who actually want to help you. But not at Bumper to Bumper. Everyone was extremely helpful even though I was asking for parts that weren't exactly easy to track down. It's truly shame there aren't more of them around!

Tinkering with my car I broke a nylon rivet and I needed to replace it. I go to Canadian Tire and…read moreshow them the part. They direct me to a general section with rivets for which the vast majority are sold out. I go to Napa and the gentleman instantly knows what I am talking about and there is a plethora of rivets available. Think an ocean of rivets. The right one appears before my very eyes. Price, $3. Spot on! If you know what you are looking for I would check here and compare prices, availability, etc. The shop isn't overly big, but if they have selections for things such as rivets they probably can find you something. There isn't much parking on the north side of the building and the store is on the right side going down 104th. Happy tinkering!

BTR has received an email stating that we have negative reviews on Yelp and google and for a fee…read morethis "consulting" firm can take them away. As a small business who depends on word of mouth and customer referrals we take this very serious. The reviews are scathing and false and do not reflect our customers experiences. the email is copied below to show how people try to make money off fake reviews! Subject: Negative reviews Hi jason, I came across your Google reviews, found your star rating is 3.8 with some negative reviews appearing in search and maps whenever people search for your business. We can certainly help you to delete the unfair Google reviews permanently and re-establish the brand reputation. We do not charge anything upfront, and you can pay a small fee only after the successful removal. I have attached a screenshot of the listing for your reference

Went here today to get my winter tires put on my car and get the all seasons off…read more Overall the experience was pretty good - the counter guy was friendly, the service was done in a reasonable amount of time - later than I was quoted, but it appeared the place got a little busy during the time I dropped off my car to when I picked it up so I didn't hold that against them because that's understandable. Normally $120, I got a $20 discount which means it was only $100 plus GST, which was cheaper than anywhere else I investigated. The only thing that put a damper on the experience is I got charged $10.20 for a nondescript "Shop supplies." What kind of "shop supplies" do you need just to swap out seasonal tires? If it was something like rags that's the kind of thing that you should have on hand anyway without charging the customer for it. If it was for air that's a bit of a dick move on their part. If it weren't for the fact that they had a better price than elsewhere, I wouldn't have tolerated that. Also, they did an "inspection" on my car which is not something I asked them to do - very very odd. Other than those 2 complaints, though, things were pretty good. $10.20 isn't really enough to make a complaint to the manager, but I'm debating whether or not to do it now. I wish the previous shop I got this done at hadn't closed - they were really good and didn't nickel and dime me for "shop supplies." EDIT: After speaking to a mechanic friend of mine, I have discovered this is in fact standard practice amongst shops, although I'd never seen it before. I've given them 1 more star from my previous review. I've never had repair work done there - if I ever do I'll see what happens and maybe give them another star yet.

I had to renew my driver's license. It's $93.00. The queue…read moremoves pretty quickly. There were 4 windows open. They have protective glass in front. I guess some clients can get emotional. The staff is pretty nice. I thought they were kind and efficient. Free parking. Watch for bicycles as you back out.

Competent staff, fast service, great location with street parking; pretty much the best offline way…read moreof getting a meatspace chore done with a minimum of pain. I'm a Californian, mightily impressed with how much better the Strathcona Registry Centre is as compared to our miserable DMV (Division of Motor Vehicles). You go, Alberta!

I've taken my vehicle to Auto Imports multiple times. I am always treated well by the staff.read more

Safety inspection:…read more Safety inspection: We took our used vehicle for an insurance inspection. The fee was reasonable to pay for finding them online. We knew we needed to do some work and it was expected buying an older vehicle. We do need it to be up to standard to feel safe and reliable. We got the report and over-priced estimate but we just assumed today rates are very expensive repairs to vehicles. We took the report at face value and paid a fee and we were not willing to put out 4000 for repairs of a 2009 Lancer. We then took it home and ordered parts and did repairs ourselves on weekends and evenings. We used the report given to make all the safety requirements listed that needed to be DONE according to the in inspection report Auto Imports provided. We then took the vehicle back to them after we did all the required replacements listed on their report and paid for a wheel alignment as well as it was also required on our list as another fee for safety inspection. We then were told a whole NEW list of repairs again pricing well over 3000. The repairs listed were NOT on the original repost. They came up with a Whole new list of repairs to be done. This is not a good way to do business. The same mechanic did both reports... I ask how it is possible and how it is fair to the average working person. We needed a smaller vehicle cheaper on gas for commuting to and from work. I do not understand this type of Shady business practice. No matter what you say... in defence it is never going to explain this type of business practises. You give a person a report of repairs .. a person using this list like a checklist to do repairs only to then make a NEW list of repairs. Either you need a new mechanic or like I say Shady business. Trying to take advantage of people in today's economy is horrible.

I went to Princess Auto south Edmonton today and want to give a big shout out to 1 of your guys…read moreworking there! His name is Rona and he was super helpful and so nice ! I asked for help with an item and if it might go on sale, he jumped into action immediately! Got the item from the back within minutes and brought it up to the till for me too. You have a real gem working here and especially right before Christmas.

I came to Princess auto to pick up a couple things for the trailer and thankfully I found one of…read morethe most helpful people I have ever found at a retail outlet. Ken took the time to show me what I needed and ensure it would work with my vehicle which was parked just outside. That went above and beyond but let me tell you I will be back. With a great big parking lot and some of the best prices on anything you would need for you car, trailer or home you can't go wrong. And if my experience is anything to go by some great, helpful associates who will make your experience one you will rave about.