I've taken my vehicle to Auto Imports multiple times. I am always treated well by the staff.

Safety inspection: Safety inspection: We took our used vehicle for an insurance inspection. The fee was reasonable to pay for finding them online. We knew we needed to do some work and it was expected buying an older vehicle. We do need it to be up to standard to feel safe and reliable. We got the report and over-priced estimate but we just assumed today rates are very expensive repairs to vehicles. We took the report at face value and paid a fee and we were not willing to put out 4000 for repairs of a 2009 Lancer. We then took it home and ordered parts and did repairs ourselves on weekends and evenings. We used the report given to make all the safety requirements listed that needed to be DONE according to the in inspection report Auto Imports provided. We then took the vehicle back to them after we did all the required replacements listed on their report and paid for a wheel alignment as well as it was also required on our list as another fee for safety inspection. We then were told a whole NEW list of repairs again pricing well over 3000. The repairs listed were NOT on the original repost. They came up with a Whole new list of repairs to be done. This is not a good way to do business. The same mechanic did both reports... I ask how it is possible and how it is fair to the average working person. We needed a smaller vehicle cheaper on gas for commuting to and from work. I do not understand this type of Shady business practice. No matter what you say... in defence it is never going to explain this type of business practises. You give a person a report of repairs .. a person using this list like a checklist to do repairs only to then make a NEW list of repairs. Either you need a new mechanic or like I say Shady business. Trying to take advantage of people in today's economy is horrible. read more

Would put zero stars if I could. Do not recommend. Pandering, belittling, and in the end, overpriced. The shop lost 3 of our rim covers upon their road report. Their response was 'they were loose', didn't quite add up. They refused to replace them, this after we'd paid $1900 in repairs. Avoid read more

The service is friendly.. they seem knowledgeable... or they did until I brought my car to another mechanic just for a second look. Turns out.. the repairs that Auto Imports said I needed and quoted me for, didn't need to be fixed at all. Nothing was found to be wrong with the vehicle and the second shop showed me nothing was wrong. So I suggest you do your own research. I know 80% of the comments are positive... read more

There are honest businesses, and then there is Auto Imports. Expect Nash (the owner) to bill you more hours than book time BEFORE the work starts = fraud. Nash has (and likely will) charge you $800 for a low-mileage transmission but install a far cheaper and higher-mileage one. How can the customer tell? = fraud. The service advisor(s) will quote you a "wallet flush" = every fluid in the vehicle will test contaminsted and need immediate replacing. Should the mechanic damage a component . . . watch Nash tell you it is not Auto Import's fault. Professionalism and a moral backbone is seriously lacking here. Can they do good work? Yes . . . but come in informed and ready to say no. Out of province vehicle inspections are especially risky here because of the line "at the mechanic's discression." read more

Ask for your part at the start to be sure. They charged 1200 to "replace a drain hose" in a sun rood and then talked about a panel needing replacing for another 2k and when a second opinion was asked, all of a sudden a used part was f"found". For 900. When she asked for the part it was already in the dumpster. I really don't think they did anything at all. read more

I took my 2016 Chev Silvardo to auto imports for out of province review. Shortly after dropping the vehicle, I received a call: you have a check engine light no. "I do not. I have just left it at your place; it had no light on." "Check engine light can come anytime." "Strange. I do not believe it was there." "Now it is.,we will check and let you know." A little later another phone call: "Your rear break rotters are pitted." "That cannot be true, I have driven it from Seattle to Edmonton two days ago, breaks were perfect. Pitted rotters do not allow proper break operation." "We have to replace them and if we replace them, we also have to replace the break pads. It is weather related. It cannot pass the vehicle." "This is very strange, indeed. Only one side has pitted rotters! How can weather select one side over the other?" "You will receive an estimate." I went there, picked up the vehicle, and told Jeremy how unethical his business is. The nightmare started with these conversations. It has not ended yet. Each day, the interaction is becoming more difficult, with threats to put a lien on the vehicle. An experienced scammer! read more

Auto Imports - Jeremy said "your rotters are pitted"! - Auto Repair Near Me - Edmonton, Alberta

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I initially wrote a bad review. But after a good night's sleep, I am going to give Auto Imports the benefit of the doubt.

I am beyond happy with the service they provide! Right from when I booked to the follow up call a few days later to make sure all is well! I have used a few different places trying to find a shop I like and this is it! The price was great ( lower than the dealership) but just as good Andrew was friendly and made me feel confident in my choice to use them. read more

As two ladies needing an out of province inspection we were happy to have found Auto Imports. My friend and I had a very good experience and would highly recommend their services. If you're looking for an reliable company that gives back to their community -- you've got it right here. Thank you for being courteous, giving, and honest. We will be back in the future! read more

VJ is a good man who cares about his customers. My wife and I brought in an SUV for an out of province inspection. The cost was $125 cheaper than CDN Tire and way better service. Both my wife and I highly recommend Auto Imports. read more

I took my car here for the out-of-province auto inspection. VJ explained everything thoroughly, even drawing diagrams so I knew exactly what needed attention. Everything was done same day and they even washed my car. Excellent customer service. This is now my go-to place for any auto repairs I might need in the future. Thank you, VJ and team. read more

Me & my 2 girl friends needed out of province inspections. We all ended up needing extensive work on our vehicles, which we were all expecting. I ended up getting about 2000$ worth of work done, and leaving the other 2500$ worth of work for a little later in the future. But after getting quotes from other places for the rest of the work that needs done I am confident that I got scammed. Every other quote I have gottn has been around 500$ - 1000$and less than half the things need to be done than what they told me. Being younger girls from out of town, it has been so hard finding people to take us seriously in shops. Which I understand is part of the way it goes, but I really felt used and upset that I spent so much money here. The people that helped us were very friendly & made me think I wasn't being lied too, so I feel stupid about being so naïve. I am thankful that Im getting the rest of my work done else where :( read more

This is auto service as good as it gets. Staff not only communicated very clearly, but was able to fix all my issues with my older BMW 5 series at an incredibly reasonable price. They even oiled my locks, doors and washed my car! Washed my car people! Edmonton in the winter means dirty cars and I don't have a garage. I felt first class and all smiles when I left. I WILL go back again! read more

VJ was very professional and easy to deal with, Work was done on time and almost as quoted. They know their vehicles and get the work done on time and pricing is good. As always with auto shops ask questions and get a firm quote, etc. I recommend them for being fair and upfront. Kev K. read more

GET A SECOND OPINION. Took my car in as I was having trouble with door and locking mechanism. Turns out it was just frozen, this would have been a perfect opportunity to create customer loyalty by maybe giving me a break on the price? You could have charged me less than the hour of labour you quoted ($150), as this obviously did not take an hour of labour. HOWEVER, what you did do with the time was a "complimentary underbody inspection" where you found $1800 worth of recommended services. My father is a mechanic and looked at my vehicle one month prior...so I was skeptical. I took it back to my dealership and had them do another inspection. None of this recommended work is necessary at this time. I am so angry and feel like I was taken advantage of be being a single, young female that walked in without a vehicle concern. I will stay clear of Auto Imports from now on and recommend others do the same. read more