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    Desert Steam Detail

    5.0 (2 reviews)
    Open • 8:00 am - 5:00 pm

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    Jacksons Car Wash - Thanks for breaking my window Jackson's!

    Jacksons Car Wash

    (33 reviews)

    I came in with a need that I did not have an appointment for. Thomas hustled and got approval from…read morehis boss, Zach, to get the service I came in for. He was professional, kind, and worked with me to get the best possible results. If I lived closer I would absolutely frequent Jackson's Car Wash, without hesitation.

    I've had a membership at Jackson's car wash for years and have always loved the convenience. It's…read moreclose to our house, so it's easy to run through on the way to or from home when my car needs a bath. I've always had a good experience with the employees, especially Rico who is always so friendly. Unfortunately, today's experience was completely unacceptable and was the worst customer service I've ever received there. When I pulled up, my membership barcode sticker wouldn't scan. This has happened before and the employees just ask for my phone number, pull up my account, and let me go through. Today, the employee, Devin, asked for my phone number. He pulled up the account and then walked behind my car to look at the license plate. He came back and told me that the license plate on my car didn't match the license plate attached to my account. I explained this is my account and I've been coming here with this same car for last few years. I said that must be an old license plate from when I had my Tesla. When I got a new car and license plate it was never updated in their system. This should have been a very simple issue to resolve. Instead, Devin proceeded to accuse me of having a membership barcode that wasn't legitimate. He told me that the barcode sticker in my window was not the type they currently use and that I must have gotten it from someone and copied it. Essentially, he was accusing me of taking someone else's membership barcode and trying to get a free car wash. That accusation was extremely offensive. I have been paying for a monthly membership for years. The barcode in my window is the same one I received when I originally signed up for the membership years ago. I'm sure the barcode stickers they give out now might look different but this was the original. I tried explaining this to Devin several times, but he continued insisting that I must have copied the barcode because I had tape on the top and bottom to keep it on the window. Instead of listening to me or calling a manager to verify my account, he continued arguing with me and treating me like I was trying to scam the business. His tone and lack of customer service were incredibly rude and frustrating. There is tape on the barcode because it's old and just like the oil change stickers they sometimes start to peel and fall off. Then the situation got even worse. I was sitting in the entrance area trying to resolve the issue, and several cars had lined up behind me to get a car wash. Rather than calling a manager or finding a reasonable solution, Devin made all three cars behind me back up into the road and then told me I needed to reverse out. Unbelievable! I told him that I would be contacting his manager because of the way I was being treated. I understand that employees need to verify memberships. I have absolutely no issue with that. What I do have an issue with is being accused of stealing or copying a membership barcode when I am a longtime paying customer. There were several professional ways this could have been handled. If he wasn't sure what to do, he could have simply called a manager. And let's remember this a $5 drive through car wash. Instead, he chose to accuse me, argue with me, refuse to let me go through the car wash, and ultimately make me and the cars behind me back out into the road. Which was incredibly rude to the other cars as well. One even drove off after because I'm sure they were sick of waiting. I have been a customer for years and have always had positive experiences at Jackson's, which is why this was so disappointing. Devin's complete lack of customer service makes me want to cancel our monthly membership. I certainly should not have to worry about being treated like I'm trying to steal a car wash when I am a paying customer. I also hope to never see this rude kid again. Management needs to address this. Verifying a membership is one thing. Accusing a longtime customer of theft and handling the situation this way is completely unacceptable. Devin has a lot to learn about customer service. I have since called the manager and waiting for a call back.

    Desert Steam Detail - auto_detailing - Updated September 2026

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