Fantastic from start to finish. Punctual, detailed, professional, communicative. Finished ahead of schedule. Always available to answer any questions. Our patio cover with pergola trim looks outstanding! read more

My wife and I purchased a patio cover about 2.5 years ago from Desert Sun. We had an estimate done by a personable young man named Blake, and a couple weeks later they arranged for an installer to come to our home and complete the work. FF to today and we decided to have our deck closed in and turned into a three season room. We again contacted Desert Sun, and they sent out Blake to give us an estimate to enclose our deck. The estimate came in just shy of nine thousand dollars. That means the entire cost of the three season room was close to $16,000. They also wanted a 50% deposit upon ordering, with the balance due when the parts were picked up. Blake said they expected the parts for the room to be in around 1.5 to 2.5 weeks. This is where things, IMO went downhill It took 5 weeks to get the parts. I kept calling every week after waiting almost 20 days, and they had an excuse every time I called. I called on Monday, then they said it should be in Wednesday. I called back Wednesday, then they said it should be Friday. This went on for another two weeks. Finally the parts arrived and when I tried to pay the balance (with MasterCard) the owner said I couldn't because of the fees he would have to pay. (not my problem). I assumed since I put the deposit on with credit, I could pay the balance with credit. We wanted to do this to collect AirMiles on the purchase. The owner of Desert Sun, Bob was not the easiest to deal with when it came to this issue. What he came up with in the end was that I pay $75 dollars (50% of what the credit card company would charge him). The end result was I paid the balance by cheque which he allowed me to post date by one week. Fast forward to the next week, and we had our original installer (Mike) who built our patio cover build our sun room. I can't say enough good things about Mike. He's very good at what he does and is very particular. What happened near the end of the install is what gets interesting. The sun room kit that was ordered was short a window. Plus we added another one. When Mike the installer called Bob the owner he was placed on SPEAKER so I could hear his thoughts on windows. Mike said he was on speaker, but Bob never caught it. Mike began to tell Bob about the windows and started to say that I didn't want to pay much for them. That's when Bob called me "A CHEAP SON OF A BITCH". I fail to see how I'm a cheap S.O.B. especially since I just gave him close to 9 thousand dollars. I got on the phone after him calling me that, the conversation started by me saying "Hello Bob, it's Ed the cheap son of a bitch" he apologized and Mike and I had a serious conversation about Bob. Is it me, or should you not be calling your customers names ?????? In the end the sun room looks great (Thanks to Mike). As for me recommending Desert Sun Patios, maybe a couple of months ago. If you need an installer though, I can get you in touch with Mike. Oh yeah still waiting on my two windows. They said 5 days, and it's now 7. read more