I'm happy to strongly endorse Peter Baltay and his crew at Topos Architects as both a design firm…read moreand as a project management service.
When my wife I are were contemplating building a home, we approached Topos as we had seen a previous spec project they had done and loved it. Design elements include maximizing space utilization, minimizing hallways, lots of light and windows, beautiful wood accents, high quality trim and attention to detail all appealed to us.
During our first meeting when I complained about not finding any good lots for sale, Peter pointed out a few, including one particular lot that was not yet on MLS. The location was perfect for us and I ended up buying it 7 days later. The take home is that Peter has contacts in the area that give his clients access to info not always publicly available.
We interviewed many architects and came back to Topos. I didn't like how some wanted to deliver a set of plans and walk away, leaving the builder to struggle with implementation. I also didn't like how some were 'out-dated' - I wanted computer-based models so I could visualize my home before it was built. As an engineer type, Peter and Topos were a great fit.
I also wanted a firm who would help oversee the process from start to end and not and not pass the potato as soon as things went wrong (without paying through the nose for a personal assistant). I knew from previous contractor experience that building a home wasn't a cake walk and I wanted someone with integrity who I would work with through the entire process - Peter gave me that impression.
Perhaps most of all, I wanted to know I was paying a fair price. I hated the standard fixed bid way of building houses where you're always combatting the general contractor over quality and price. I wanted complete transparency. Topos was prepared to offer this and had multiple previous projects to illustrate how this could be done and what I should expect.
I want to address some of the negative comments in one review on this site directly. Building a house is not like Extreme Makeover where you go on vacation, return home and say 'Move that Bus' and have the house of your dreams. It is a process with literally thousands of decisions and over a dozen sub contractors. Mistakes are going to happen. Some people are going to do poor work some days. The city is probably going to say you can't do something essential to your design. Some tiles look great in the store but don't work in your house. Bad things happen. If you don't like a design element, it isn't Peter's fault, it is your fault.
What you want on your team is someone that will work with you to effectively manage these things, prevent them when possible and deal with them when unavoidable. I can't imagine Peter and Topos doing a much better on this front. I'm willing to bet the negative reviewer never gave Topos a chance to fix what bothered her.
In our case Peter and Topos were very up-front about what services they offer and where we might consider augmenting with our own consultants. Many people hire a lighting designer, interior designer, landscape design, etc.. We only hired a landscape guy and did the rest with Topos to save money. It is up to you. Look at previous homes and see what meets your standards and what doesn't. Oh, the comment about not working hard is absurd. Peter is there 8-7 most days.
And, when things do go wrong, Topos stands behind the job. In our case a tile sub messed up the master bath. Peter made them tear out thousands in tile and redo it from scratch. While the sub provided the labor, Peter paid for all the tile out of pocket claiming they should have caught it earlier. This is someone who admits a mistake and takes responsibility for fixing it.
For a bonus-factor, Peter is an amazing diplomat. He worked with some frustrated neighbors to make them advocates for our project, he worked with the city to find a way top get our gutters and design approved, and most of all he worked with me (which is no easy task) for 18 months to build a beautiful home.
One other thing I'll add - in retrospect I undervalued the importance of working with subs that are beholden to the general contractor for their next job. While Topos let me select which contractor to use, there is an advantage to going with ones that they have used in the past and will use again. Because Topos builds a number of projects each year, many of the best subs work from one project to the next (provided you elect to go with them). Because of this dependence, they are incentivized to finish through 110% on your project. There were a few cases where a sub has had to come back many times (often fixing someone else's problems) and they have done so without complaint and without additional 'change orders'. They do it because it is right and they want to stay on Topos' good side.