Really bad service. About a tenth of the tile we ordered was broken. Everything else was late to the store by several days, and then they were offended when we asked for a discounted price because the tiles' lateness was costing us money. This is all after they were pushing us to by a lot more tile than we needed. Lady seemed to think bathrooms needed to look like a subway station. Not planning on returning and I advise you don't either. read more

I wish I had been warned not to use them. I was a fool twice. I gave them the benefit of the doubt the first time. The first time I had picked out from them a marble counter top, tile and mosaic border for a bathroom and coordinating carpet for the bedroom. I matched everything to the counter top. When the counter top came in, it was completely different from the sample. At this point, I already had everything else installed. When I asked the girl what was I supposed to do now? She very snottily told me to get over it and pick out something different. I ended up getting a granite top from a different company. The second time I used them, was when I redid another bathroom and the kitchen. Since you are basically forced to use their sinks (because they charge extra if they have to install a sink from a different place) we used their's for the kitchen and bathroom. We selected a biscuit sink for the bathroom and they installed white and then proceeded to tell me it was biscuit, when clearly it wasn't. I told them to bring a white one and compare it and show me but they refused and never did. We were never actually shown either sink before hand. The kitchen sink has the drains in the back instead of center. We really wanted center drains because they don't make plastic sink mats with back drain holes. The grout they sold us for the tile in the bathroom was also defective. When mixed it was several different shades. They informed me that there was a paint I could put on it, but I would have to purchase it. The seem on the granite counter top in the kitchen doesn't match, like when you put wallpaper on the wall and don't match it up. Also, they cut the water spigot hole in the wrong place. I called them immediately with all these problems and told them they needed fixed. There response was not " Let us come out and take a look and go over it with you." The response I got was "We provided a service and you need to pay the balance." After about two weeks they said they would put a lean on our house and had done nothing, except give a a free cutting board that weighs about 15 lbs. After more prodding, they finally came out and did nothing at all. The only thing we got for our troubles was a useless cutting board. I gave in and paid them and regret ever having used them. I would have given them no stars. read more