We did like the location, feel and actual apartment we stayed in at Le Qube, and we did book…read morethrough AirBnB. However, I feel for the price, you could do better-- and I wish they were more communicative about the problems that they had encountered to prep the guests for their visit. I did write a review through Airbnb, and I will relay the content through there, as well as add pictures to describe what happened.
Per my Airbnb review:
"The location is wonderful, apartment is a good crash pad... However, the A/C was not working as advertised, and they were aware of the issue beforehand due to a fire. Since A/C was essential during a hot summer, they were nice enough to bring a fan, however, they DID know about the issue beforehand and they could have warned us so we could have made alternate arrangements, or they could have offered more for the inconvenience. They had limited amenities-- no hand soap, for instance, though there was dish washing soap, and shower gel. While they were nice, and somewhat timely, it was difficult to reach them if it was urgent (my calls usually went to voicemail.) Some doors were not working (entrance) or they were hard to open. They should be able to keep their properties updated better, as well as updating their potential guests about issues that may arise. While the location was great, given the inconvenience, I would hesitate in rebooking unless they were extremely specific about updates re: amenities."
So let me update with what happened: We booked this apartment due to the location, and the amenities. Due to medical conditions, I tend to run unreasonably hot and therefore, I usually book places that have air conditioning. We booked it, given that the apartment looked nice and featured air conditioning.
As soon as we stepped into the unit, there was no "welcome booklet" provided from the company (we had to look downstairs in the lobby for their quick check in sheet), as well as the A/C unit itself was not working. We quickly told them this, and they were nice enough to send a maintenance man over the next day. The maintenance man came over and then told us he did not know how to fix it, after trying a couple solutions. After letting them know about the result, they went out of their way to message us, telling us that the problem was connected to something that they knew about beforehand. Yes, I understand a fire is out of your control, but this is your property. If you knew it would affect the units, why wouldn't you remedy this by providing this information to guests that you are renting the units out to, or offering to place them in a different location? I don't think that's unreasonable, and most places providing service of that caliber would think of solutions.
They did provide us with a fan, which I noted in my original review-- was great on them. However, it wasn't enough to provide us with a comfortable sleep. I find it funny that they kept citing outside temperatures and that we should be able to sleep comfortably. Unfortunately, even with the windows open, apartments can be well isolated and since there is no wind, it can still cause apartments to be hot. With the fan on, while they cited 18 C temperatures, it was, in fact (due to their wall units and the temperatures we had seen) actually 24 - 26 C consistently in the apartment.
None of the support people were even on property as this is a self-serviced apartment, so I believe they are just trying to save face. After reading their airbnb review (saying I was "unfair and trying to demand more money even though so and so") I would never stay here again. Despite their paltry refund of 10% and a complimentary night stay-- why would I stay at a place that knew about the problems, and then didn't try to remedy them beforehand? And then, additionally, why would I stay after they wrote me a bad review with false information?
This would have been a 2-3 star review due to excellent location and cleanliness. But their service is severely lacking. You could do better.
