1. Detect & Protect - GCLab

    1. Detect & Protect - GCLab

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    Fayetteville, GA

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    Detect & Protect - GCLab

    5.0 (1 review)
    Closed 8:00 am - 12:00 pm

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    9 years ago

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    Quest Diagnostics

    Quest Diagnostics

    2.2
    (10 reviews)
    1.8 mi

    This review is solely based on my experience for a biometric screening. I scheduled the appointment…read moreonline and received a confirmation email. Upon entering the driveway there were signs to direct me to the correct entrance for Quest. Enter the Main entrance and take the elevator to the 2nd floor then make a right when exiting the elevator. It's easy to find and I appreciated the signs providing direction. Upon entering the room I first noticed that it appeared to be clean and then I read the instructions on how to check-in. It was easy to use the kiosk. It was a short wait before I was called back. The lab tech was pleasant and professional. It was a very easy process and I was in and out in no time. It was a much better experience from the other lab company I visited last year in Riverdale.

    Completely unacceptable experience. There is no one to speak to --ever. When you call, there's no…read morecustomer service or live person to answer questions. When you arrive, it's the same situation! There's no front desk staff, and the glass window stays closed, so you can't talk to anyone. The entire waiting room was frustrated because no one could get their questions answered. The staff was also not super kind. I brought my 15-month-old son in for blood work. They called us back before our scheduled time, but my husband arrived three minutes before our appointment and couldn't get in because there was no one at the front to assist. I asked the technician if she could let him back while she was still preparing, and she brushed it off, saying someone else would. No one did. I asked again before she started the second arm, and that time she just ignored me and continued. My husband was only able to come back halfway through the second draw because another PATIENT happened to open the door on his way out. My son ended up bruised on both arms from the needle being moved around so much, which I understand happens with small children, but it would have made a big difference to have my husband there to help support him. I will not be returning.

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    Quest Diagnostics
    Children's area?
    Children's area?
    Lobby, signage very clear!

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    Lobby, signage very clear!
    Piedmont Fayette Hospital Women's Imaging Center

    Piedmont Fayette Hospital Women's Imaging Center

    3.0
    (8 reviews)
    3.5 mi

    "I was scheduled for an appointment and drove 35 minutes there and another 35 minutes back. After…read morearriving, I waited about 15-20 minutes before someone came out to tell me my appointment had been canceled. This is very unacceptable. As a single parent, it takes planning to have someone watch my child, and I also used gas to get there. I would appreciate better communication in the future if an appointment needs to be canceled."

    I booked a mammogram appointment for six weeks out. I arranged a late afternoon appointment due to…read moremy demanding work schedule. On the day of my appointment, I received two calls from the facility around 3:00pm reminding me that I needed to be at the appointment 15 minutes before my scheduled 5:30pm appointment and one call asking me to come early for my appointment. I thought that receiving a phone call from a Piedmont facility asking me to come early was odd and unprofessional, but I determined that it was a Friday evening and the employees may want to leave early. As I arrived at the facility early, the lights were shut off and no other patients were in the waiting room. Suddenly, an employee came to the waiting room and said I would need to reschedule my appointment. She stated that a specialty examination was required and advised me to contact my Piedmont gynecologist to obtain my OWN order prior to being seen. I asked her why the facility had initially scheduled my appointment, called me twice to arrive early, yet failed to obtain the necessary order, and responded with even ruder remarks. I also contacted the practice manager and the Piedmont Compliance Department but do not feel as if my questions were addressed adequately. I am a resident of Fayette County but will likely look elsewhere to schedule my mammogram.

    Detect & Protect - GCLab - laboratorytesting - Updated July 2026

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