My mom has been a customer for less than a year and they treat her like family. I have the most…read moreinteraction with the staff and they are amazing. In recent months I call and left a message to cancel her delivery because she was in the hospital . Tom called personally just a few hours later to ask what had happened and how she was. Upon her release from rehab I called with only a few days notice with new medications and a very small window in which to have it delivered. I called one Wednesday and was told friday but they had them there on thursday . As the primary care giver for my mom I am so appreciative when I find ppl who will help me and make my.life easier. I am so greatful for the wonderful service they provide.

I have never been to such a rude pharmacy!!! The pharmacist was down right abrasive to me and the 2…read moreothers there. It took almost an hour to fill the scripts and I was told to go sit down because he closes at 6 and I wasn't allowed to leave!!!!

only because Sonya in men's department was so lovely! general manager must be a real numb nut! As…read moregarden center aka plant cemetery.. was an absolute disgrace! Thousands of dollars worth of plants.. dead/dying because there is one assigned person trying his best to hold it together. Ethan is a star for trying. Meanwhile the few staff they have are trying to keep up with train wreck of stocking, cleaning up from people tossing stuff on floors in clothes depts especially. Other depts have people on cell phones or just hanging out! If the manager on site is trying to hold all this together with no back up from corporate or district manager.. this place needs to be revamped on staffing support and upper level management retrained or made to work the floors!

Front desk customer service staff is not customer focused. Sarcastically tell you that if you want…read moreyou can speak to the manager. When you respond yes, the team lead who was standing in the back listening to your entire conversation, his name is John steps forward and says he's is the manager and there is nothing he can do to help you. It was not until I called the store for his full name that I learned the manager was a women named Jen. And she as the manager could help me resolve my situation, but John did not offer that up because he and his front end staff did not want to help me.

I have had a very good experience with the pharmacy. They have been very helpful with insurance…read morechanges and I find them very responsive to my questions and concerns.

Every month was always an issue. Long wait as their standing around talking! As they see you…read morestanding there not feeling well. Just awful service! And so incompetent.

This Pharmacy has no idea of Customer service .. The staff does not give correct information nor…read moreset accurate time expectations. You will win the lottery before they answer the phone of which they eventually hang up. Customers depend on this location to get their medicines , not sure how and why they are still in business. I grade them an F for Failure. This is more evidence as to why some stores have closed . The customer loses again and again in this situation.

This pharmacy absolutely sucks it is never open then they called me and told me the prescriptions…read morewere ready to come down and get them it is only 6:00 at night and they're closed this is retarded and ridiculous these place does not know their ass from their elbow this is the last time I ever use them if I could get negative Stars I would

This is a nice self standing CVS in Fall River. There's plenty of parking, the parking lot looks…read morevery well kept and clean. The store inside is nice and well stocked. I was surprised to see many different varieties of mouthwash. Many places just carry the Listerine or the Scope brands along with their own generic label, but this one had many several options to choose from. CVS is headquartered in Woonsocket, about 20 minutes north of Providence, so it's one of RI's largest employers and corpoations. It was also known as, and originally named, the Consumer Value Store and was founded in Lowell, Massachusetts, in 1963. CVS Pharmacy is currently the largest pharmacy chain in the United States by number of locations (over 10,000) and total prescription revenue. Its parent company ranks as the fifth largest U.S. corporation by FY2020 revenues in the Fortune 500. CVS sells prescription drugs and a wide assortment of general merchandise, including over-the-counter drugs, beauty products and cosmetics, film and photo finishing services, seasonal merchandise, greeting cards, and convenience foods through their CVS Pharmacy and Longs Drugs retail stores and online through CVS.com. It also provides healthcare services through its more than 1,100 MinuteClinic medical clinics as well as their Diabetes Care Centers. Most of these clinics are located within or outside CVS stores.

this store never has carriages, making it impossible to shop in for me. I understand that the…read morecarriages are being stolen, but an easy fix would be not to let them leave the store! there are carriages with large poles attached to them to make them unable to leave, but staff could certainly enhance that objective. once taken out, no one is assuring they come back in. don't even get me started on the broken extra care coupon machines...when I walk into this CVS and can't find a carriage to shop with, I turn around and go to Walgreens just down the street. oddly enough, they ALWAYS have plenty of carriages, so I know it can be done!!!

This is a great CVS. I always walk in and do my prescriptions that way. I do not recommend the…read moredrive thru if you're in a hurry because people wait in their cars and don't move for 10 minutes until they get their medicine. It's clean inside and there's a ton of stuff to look at. You never get tired of looking and there's always something new in the candy aisle or decor aisle. They also have a freezer with ice cream and food! Great place!

I'm very disappointed with the customer service at the CVS Pharmacy drive-thru on William S Canning…read moreBlvd in Fall River (near Market Basket). I arrived before 1:30 PM, knowing they close for lunch at that time. I was in line behind two cars and waited patiently. By the time I pulled up to the window, the staff saw me there and still closed the window on me without any acknowledgment. I understand lunch breaks are important, and they do have the hours posted -- but it's not the customer's fault when previous transactions take longer. If someone is already waiting in line before closing time, they should be helped or at least communicated with. This was frustrating and felt dismissive. I hope they handle situations like this with more courtesy in the future.

Really nice pharmacy team they have here! Melanie is the best and the owner, Tom, is so nice! Local…read morestore pharmacies are the way to go! Way better and more personalize care.

From the owner: Pharmacy in Fall Riverread more

Some of the pharmacy staff leave a lot to be desired. I have had some very rude people that have…read morewaited on me over the years. They also love to order things that do not need to be refilled and I find myself having to keep a close eye on everything from this pharmacy. Why don't I go to Rite Aid? Because CVS has better pharmacy hours... That is the only reason. If I didn't work, I would transfer everything to Rite Aid with a far more friendly staff!

Extremely frustrating every time I go it seems as though they need approval from doctor…read more They've told me several times when I go pick up my scripts that they have sent out a request to the doctor, phone calls have been made and still no refills absolutely a waste of time. I wouldn't even rate them a one star.I honestly think it's a delay tactic on their part they simply don't have enough good help to make the refills on time. It should not take three drive overs to the pharmacy for nothing.Still nothing continue to wait.