Duane's design of our dock was poorly conceived despite our clear specifications and despite his site visit for measurements which he took at low water level. Some of those issues: the pulley anchor system (he sold me four of them) is not effective due to the shallowness of the dock location so my dock is unanchored and held in place only by the hinges between the 14 ft ramp and the shore deck; the ramp is too large to be lifted onto shore at the end of the season and because this was the intention he didn't design the ramp with adequate floatation to leave the ramp tied off in the lake for the winter; the dock was not built out far enough from shore so it sits on the ground toward the end of summer making it useless for docking a boat when the lake level is down. This is just all around bad design which is not the fault of the manufacturer of the Dew Docks system (which is Duane according to the website), but is wholly the fault of the designer/installer who does not back up his work (again Duane). Rob and Duane have acknowledged the issues but it has been five years that we have been getting promises from Duane that he will rectify the problems but there is never any follow through. Terrible customer service - stay away from this installer.
As for his product, one of the three floats that were installed on the ramp broke off in the winter and took on water so it no longer floats and cannot be reinstalled. No replacement has been provided despite the Dew Docks warranty. read more