In May 2023 we hired Dry Otter to encapsulate our crawl space, install a French drain, sump pump…read moreand a dehumidification system as we almost always had standing water under the house. We were very, very impressed with both the quality of work that Cory, Noah and Desmond provided but also with the customer service that was provided immediately after when we experienced an issue. The morning after they finished the work we awoke to no hot water and no air conditioning. We checked everything we knew to check on our end with no success. Then we call Dry Otter. Our thought at that point was that in doing the work under the house some wires to the other units had accidentally been pulled loose enough to cause problems but not loose enough to be noticed. They very quickly sent a team out to go back in and look. When their team couldn't find anything, they upped their game and called in an electrician. He was able to fix the issue with the hot water heater. That left the AC unit. It was still not working and it was hot outside. So, we called our HVAC guy that we have used for years. Our guy came out, found that problem quickly and fixed it. I went ahead and paid him, then called Dry Otter for reimbursement which they did very rapidly. So long story short, their customer service is great as well. Were they the cheapest of the 6 companies we got quotes from? No, they were about in the middle. But we were very impressed with them from the very beginning and were impressed all the way to the end.

Communication with Dry Otter has been my biggest problem. They completed most of the job over two…read moreweeks ago but I'm still waiting on the electrical work to be finished [this part is subed out but still on the contract with them. I have not recieved a call/text/email telling me when this will be completed. I have tried calling was told they would be back to me with a day and time. Dry Otter has also left a large air buffer in my house, you would think they may need this.

had a drain get sliced on the side of my house. Corey came right away and fixed it. He and his…read morecompany are top notch and super nice too. Kevin (fort mill)

Wetlock Waterproofing does an excellent job servicing crawl spaces. Starting with a free…read moreinspection, complete with numerous pictures, Cory explains what's happening under the house. For many of us, we never climb in there and the pictures clearly showed its condition. From there, Cory removed the old dirty plastic and debris left from the house's construction. He then leveled the ground by hand, so it would be uniform under the new plastic. He also cleaned the surface of the drainage pipes, tacked up loose insulation and wires, and inspected the ventilation vents. He installed the new plastic from the high side of the crawl space to the low end, and laid the seams so if any water was leaking in, it stayed under the plastic. The change was enormous, and the cost was very reasonable. Now the job is complete and we have a clean and dry crawl space. Job well done!

This company sets the standard for professionalism…read more Their work is second-to-none, but I'm even more impressed with their business practices. The employees are friendly, knowledgeable, and hard working. They provide courtesy calls to inform you of their expected arrival or any anticipated delays. If you need crawlspace work, there isn't a better company. I'd trust Hydrohelp for every project!

Thanks to the HydroHelp911staff for their expertise. Our crawlspace is now encapsulated. Looks…read moregreat. Humidifier is working well. Thanks to Jake and Tavo for doing a great job on the installation. The whole team has been fruendly, helpful and have communicated regularly throughout the process. Most importantly, they sold me what I need and not other options that I don't need.

As we were purchasing our dream home, we knew we needed to pay special attention to the crawlspace…read moredue to high levels of moisture, standing water, and the presence of mold. We knew the project was going to be challenging. However, we found a partner in Foundation Doctor, who was up for the challenge. We found them to be easy to work with as we were working out the bids/pricing, determining the differences between their proposal and the other 2 companies(nationally owned and WAY MORE costly). Michael was a PLEASURE to work with. Once onsite, Mason did an outstanding job coordinating the crew. His ability to keep everyone aligned and ensure smooth execution made a noticeable difference in the project's success. Mason demonstrated exceptional leadership throughout, communicating along the way regarding updates and issues found. Mason not only coordinated the crew with precision, ensuring tasks were completed efficiently and with a sense of urgency, but also guided the team through significant challenges posed by hard, rocky soil. Their proactive problem-solving and adaptability kept the project moving forward without delays. Mason's commitment to delivering top-quality work was evident in every detail, and their focus on excellence ensured our expectations were exceeded. Overall, Mason's efforts, along with "Q" showing up to give this project a shot of energy, had a direct impact on getting us across the finish line, maintaining high standards, and creating a positive experience for us, making them invaluable contributors to this project's success. I/we have no doubt we will recommend their services for anyone needing results bordering on "miracle" status. I'm sure we will sleep a little easier at night knowing our home is much safer thanks to Michael, Stephen, Jackie, Mason, Q, and the other superstars!

These guys have been great to work with. Adam my project manager has been great, he communicates…read morewell, and has work with me to help get my project completed the way I wanted. The guys doing the work have been great as well, Hitz & Michael have communicated with me, and have gone over and above. Very happy so far, and going to continue to work with these guys. I do recommend highly.

I got a free inspection + quote from Tar Heel Basement Systems and they were super pushy and rude…read more Salesman would not take no for an answer, and they tried all kinds of slimy tactics to close the deal. "Sign today to get an additional x% discount" "My boss won't like this but...." "Oh oops I forgot to add this one $10,000 piece to your invoice, the price we've been discussing for 1/2 hour is now 50% higher" "Well I guess I could give you the friends and family discount..." etc etc Every time I said no to their "absolute lowest price they can do," they came back with another "lowest price" with some kind of discount or deal that they "shouldn't do, but can make an exception for..." I've read online that they do excellent work, but all they wanted to talk about was their competitors. If I had a nickel for every time I heard about "the other guys," I could possibly afford their newest "absolute best price we can do." Not a fan. Just tell me the price, tell me what you do, and cut the gimmicks.

Very very responsive organization. After some of the rains I went into my crawl space and noted…read moresome standing water. I asked Tar Heel to come by and make a determination to mitigate the problem. Before Colin arrived, I had a good sense of what was needed. I had an issue with a basement problem in a former house, so I was prepared for any "oversell." Oh, and my wife had over 36 years in the building industry. Colin provided a very detailed findings and options for correcting the water problem. We were both happy with the proposal and will be moving forward.

We just completed an exterior waterproofing project with Sealtech, and they did an outstanding job…read more We couldn't be happier with Dani and his crew. Our issue involved a basement leak that required exterior waterproofing along the foundation wall, and it was one of the most challenging projects I've ever seen. Due to the location of the leak, much of the work had to be done by hand. The team carefully excavated along the side of our house and managed to protect and work around our HVAC units without requiring them to be removed and reinstalled. This was important to us because it would have added a lot of cost and we would have been without heat in the house for days. They installed a drain line at the base of the foundation, backfilled with gravel, applied a waterproof membrane and dimple board, and ran underground drain lines to the backyard that also tied into our gutter system. They were extremely careful while trenching in the backyard, finding existing cable lines, irrigation lines, and other utilities without damaging anything. When the job was complete, they thoroughly cleaned the area and made sure we were completely satisfied with the results. Communication with Dani (the owner) was excellent throughout the entire process. Unlike another company we considered, he never tried to upsell us or recommend unnecessary work. Their price was very fair and there were no surprises with the final bill. We truly appreciate their professionalism and would absolutely call them first for any future waterproofing needs. Highly recommended!

I recently received a notice that a property I have in North Carolina had a…read more sinkhole that could potentially be a safety hazard and needed immediate repair. However, I live in California and had to rely on a company in another state! This of course caused me anxiety to try and handle dealing with a company so far away. But Mr. Dani Andino of Sealtech put my mind at ease and stood by what he said. After reviewing the project and giving me an estimate, he honored the original quote even though the hole had expanded due to recent rains. He and his crew members had to put in extra materials to complete the project, but I did not have to pay any more than his original quote. They did the work in an efficient and timely manner and each and every interaction with Mr. Andino was prompt, kind, and courteous. As a senior citizen, I especially appreciate his honesty and excellent service. If you are in need of any of the services that Sealtech Waterproofing provides, I highly recommend them for your project. carolina

We were aware of a small moisture problem in our walk-in crawlspace when we purchased our home…read morenearly two years ago. The inspector wasn't concerned about the mold, but recommended a more robust vapor barrier and continued use of a dehumidifier. We had both installed before we moved in. After about a year, the crawlspace seemed very damp, so we contacted three companies (not Intellivent) to explore solutions including encapsulation. All three companies recommended encapsulation, and we chose the highest end solution, which included a commercial grade dehumidifier and sump pump. The installation of the bright white liner gave our crawlspace a clean look and fresh smell - the musty odor under the house was gone! We read online that encapsulation can cause a "cat urine" type odor but the installer assured us that this was not a common problem and certainly not in our area (upstate South Carolina). However, within six months, after returning from a weekend getaway, we came home to the dreaded "cat urine smell." It was seeping up from the vents throughout the house. We were horrified. We emailed the encapsulation company and they admitted, "From time to time we do have customers who say that they have noticed an unpleasant odor after an encapsulation. Often the cause of this is the insulation between the floor joists. ... If you'd like we can remove the current insulation to attempt to remedy the odor. The total cost for that service would be $2400." This was a drop in the bucket compared to what we paid for the encapsulation, but we were concerned that they were suddenly admitting--in writing--that this is a known problem. And they couldn't guarantee that this would fix the problem. We felt we couldn't trust them. We wondered why they wouldn't include insulation removal as a part of their process if it causes this horrible odor for ANY of their customers. The smell was bad enough that we couldn't enjoy our home. It interrupted our sleep. I was embarrassed when we had visitors and couldn't fathom having overnight guests. I was in full panic mode. I seriously contemplated paying someone to rip out all of the encapsulation material. I dove back into online research which only fueled my panic. It's awful to hear how many people have this problem. But then I came across Michael Masserang's videos for Intellivent on YouTube. It was the first time I heard such a straight-forward message about the problem. And when he said "don't panic" and "this can be fixed" I wanted to cry. Could it be true? The team came all the way from Moorseville to assess our problem and assured us -- with a 100% money back guarantee in writing -- that it could be fixed. The Atmox system has been installed for nearly a month and we could not be happier. The installation team was efficient and professional, and left our space cleaner than they found it. The bad odor in our home disappeared almost immediately and the odor in the crawl space is greatly reduced. We're sleeping soundly and enjoying the fresh air in our home. If you are experiencing this problem I highly recommend that you contact the good folks at Intellivent. It's going to be okay!

Had Bill come to the Dealership and eliminate odor in 2 vehicles. Excellent and would recommend to…read moreanyone

Jordan came and gave me a crawlspace estimate for mold remediation and encapsulation. He was very…read morefriendly, thorough, professional, and knowledgeable. I highly recommend Groundworks and can confidently say that Jordan will take good care of you.

I would not recommend using Groundworks in Belmont, North Carolina, for foundation or concrete…read morerepair services. After receiving a quote, taking pictures for 2 hours and paying our deposit, we waited 3 1/2 weeks for our scheduled concrete lifting repair. During the initial consultation, we were assured the repair would not be a problem. However, when the two technicians arrived, they spent about 15 minutes assessing the situation before leaving, stating they could not complete the job. What was even more frustrating was the lack of communication afterward. We spent the next 12 hours trying to reach someone at the local branch to discuss the issue and find a resolution for this much-needed repair. Despite repeatedly requesting a phone call, no one ever contacted us. Instead, all communication was handled through text messages. We were eventually informed that a waiver would be required, something that was never discussed during the consultation. At that point, we requested a full refund of our deposit. In all my years, I have never experienced such poor communication and customer service from a company. Based on our experience, I would encourage others to proceed with caution when considering Groundworks in Belmont, NC.

A Warning to All Homeowners - Unprofessional and Unpaid…read more I am writing this review with extreme disappointment and frustration, both as a warning to other homeowners and in the hope that this company will finally address this issue. We hired clear flow to complete a significant interior drainage system and waterproofing job in our basement. The project manager, was initially friendly and the quote was competitive. However We submitted our invoice promptly. Weeks went by with no payment. After multiple emails and phone calls with vague promises of "the check is in the mail" or "accounting is processing it," we have received nothing. This is not just a simple delay, it is a complete refusal to fulfill their financial obligation for services they authorized and that we successfully completed. Hope this finds whoever is looking for services from this company

William and his team did an amazing job. They have competed several jobs for me. A water line…read moreleaks, water heater, removed bad insulation and put new insulation in. He even came out on an emergency call in the middle of the night when a water pipe burst in the crawl space at one of my rentals. Communication, invoicing and work was completed professionally and in a timely manner.

Moisture Loc completely conditioned and repaired my crawlspace by vapor wrapping it, adding a sump…read morepump, and dehumidifier. They came back later to waterproof the outside of my house at the bottom of a slope, where a rain chain did not quite do as good of a job of shoveling away the water compared to a gutter system with a downspout. Their workmanship and professionalism was excellent. But the best part is that they continue to take such good care of me now even over a year later. I had an issue where I thought the electrical outlets to the sump and dehumidifier were not working today - big thanks to Scott for texting me back on a weekend and especially to Brandon for coming out within 24 hours on a Saturday to help me problem solve the issue. He showed up and was kind and not at all impatient. I didn't realize those electrical outlets had their own dedicated switchbox outside the house! It was an easy fix. But as we were walking up to the house to problem solve it I had mentioned that I knew I was out of warranty by a few months. Brandon assured me that doesn't matter. They take care and ownership of their workmanship and would have repaired it for me regardless! And that's the extra that is above and beyond any other company.

Carlos Juez, a Certified Field Inspector with Moisture Loc came to my home to inspect for crawl…read morespace encapsulation. He was very thorough and spent much time in crawl space taking measurements and checking what will work best. When he was back at his truck, he put everything on paper with a drawing of the shape of house showing placement of dehumidifier. In a short time, he was able to give me a quote and said he would email me an official quote the next day. The quote was the best quote that I received from the three good local companies. I give Carlos Juez a 5 star plus because of his dedication to his customers and his willingness to crawl around in some dark, dirty and cramp crawlspaces.