For starters, this used to be a great laundry place. The woman who runs it Yonette is one of the kindest people one probably will ever meet, however, when she's not present and her children are not present, the customer service here is just awful. Like it is so bad it is distressing. Dude doesn't do what he's doing; has a nasty tone of voice, not to mention lazy. Doesn't want to do anything or claims not to know how todo anything but sitting there in the office with a whole smartphone In his hand watching tv though. It's really sad Yonette has worked very very hard to make that a community laundrymat but this place needs a staff change and they can start by keeping that angry rude Old man away. Nobody knows what they're doing, how to work a cash register, how to work mobile payments, nothing. Not to mention the elderly man who is often there when she is not is incredibly rude and obnoxious (according to her new elderly guy still the same thing though. Like good grief this is how many different people now hired help or volunteer and the experience in this laundromat couldn't be or get any worse no matter who it is when she's not around.) The service here depends on the day, if you notice an elderly man in the office, run because for some reason this old dude hates the world and has a nasty disgusting attitude with just about everyone. Many of the old dudes she's had in and out of there over the past 3 years have been terrible people who don't belong in a customer facing environment. I have been a customer here for many years but unfortunately due to the folks Yonette keeps around when she's not present I will never do laundry here again. Not worth the headache of the old guy NEVER has a clue what he is doing!!! never!!!! Edit: Absolutely don't recommend this place after speaking to Yonette. Nothing but excuses for the poor customer service. When I first came across this place I had zero belief that many of the reviews about it online were true although that appears to be much different now. I am truly appalled at Yonette and will never patronize her business again. She sets an expectation with customers and then when that expectation can't be met talks over people and like her apparent uncle became rather rude. I learned today that business is apparently now slow at this laundromat and I nave now absolutely learned why. There aren't any words to explain how disappointed I am in Yonette because I truly thought she was better than that. Like I am legitimately flabbergasted that the owner of this business has nothing but excuses when funds have been exchanged. She says she can't hire people, but can't always be there, but then has next to no support staff in the building. I give it one year if that before this place is closed down. Nobody should run a business like that because if you can't afford to keep it open and provide REAL customer service shut it down. You do not make an excuse for someone when it comes to business because now Yonette just looks terrible and has lost business and now everyone knows about it. Called me and instead of addressing my REAL complaint about her business condescending; rude, talking over me, missing the entire point. I DO NOT CARE IF YOUR TOES ARE PRETTY IN PINK, IF I HAVE PAID FUNDS OR GIVEN FUNDS IN ANY WAY I EXPECT A SERVICE. IF YOU ARE THE MANAGER YOU OR SOMEONE WITH MANAGER KNOWLEDGE AND CAPABILITIES SHOULD BE A AVAILABLE AT ALL TIMES!!!!!! IF SHE CAN NOT AFFORD TO HAVE SOMEONE THERE WHO CAN EXCHANGE CASH AND RUN HER LAUNDROMAT WHEN SHE IS NOT IT NEEDS TO CLOSE BECAUSE THIS PLACE HAS BECOME A JOKE I AM NOT SURE WHAT HAPPENED TO YONETTE BUT SHE NOR HER BUSINESS WAS EVER OR ALWAYS THIS WAY. It's really sad. Not to mention what a lame excuse for a manager. Often and I mean often unavailable and not seen at all (when she's not in store.) can't afford to hire people but has a laundromat open with no staff except an obnoxious family member who is running away the same customers she's trying to keep so the laundromat doesn't go under. Similar happened about a year or two ago, had to complain numerous times about another male helper she had in there. The quality here along with the quality of service among other things is downright shocking. It has descended often into chaos over the years whenever she is not present and this is only the latest example. She had a gentleman working there a while back who apparently actually worked there -- except he too did not know what he was doing and it was always a problem. This is only news to Yonette and it will be her downfall I am almost certain of it because she will not address the many poor excuses for 'help' she's got in there but then in the same breath complains that the store is broke and needs business. Well I wonder why nobody's coming in there things that truly make you go hmmmm. read more

Do not patronize this business. They returned my laundry 36 hours AFTER my scheduled drop off window and were unable to give me any information about where it was or why it was not returned while I was waiting. Delivery.com and I spend several days trying to get information about where my laundry was and when it would be returned and they kept claiming they did not know but taking NO responsibility. Eventually after tremendous pressure from delivery.com they gave me a 25% refund which felt insulting when I sat around for 2 days waiting for the laundry that they kept suggesting would be delivered any minute--I had to cancel/miss out on multiple plans and stay in my apartment for the last nice day of the season. When my laundry was finally returned my comforter was missing. I have spent 3 weeks trying to get my comforter returned or replaced and they are refusing to take any responsibility. They are saying they have no record of having received it so they don't have to take responsibility. It is 100% their responsibility if they keep bad records and lose people's stuff. They claim they remove comforters and charge them separately from the weight but the weight they charged me for would only be possible if my comforter was included. The person working there over the weekend when they had my laundry admitted on the phone that she did not normally work there and did not understand the procedures so I have no idea how they can be so certain that they never received my comforter. It is getting cold and I don't have a comforter and didn't budget for a new one and this whole scenario is outrageous. DO NOT GIVE YOUR MONEY TO THIS BUSINESS. read more

The WORST experiences have occurred and have only repeatedly gone because it's nearby and I was swamped with work and school. They never have the clothes done at the stated time. Definitely call before you go because I've gone to pick up when it's due and the clothes is literally still WET in the dryer. I've had the employee who was supposed to have the clothes ready, leave without telling her supervisor L take the keys of the room where the clothes are so I had to leave without my clothes, and they didn't even have access to the clothes and room where they keep the stuff at. The entire staff seems to be high school kids who eat snacks from the bodega and are basically slacking on the job and ignoring/messing up every single service. It's SO bad I took the time to write this dumb review to watch out for y'all. I'm tired. They don't deserve a single star. Also, they would not give me a refund or anything off because the high schooler said it won't come off their check. Everybody loses cause I'm not screwing over a kid. read more