I booked CleanNI to perform a post tenancy clean on my property on Tuesday 30th December 2014…read more Firstly, having arranged to meet the CleanNI employees at 9am, it was an inconvenience to wait 40 mins for them to arrive at 9.40am. I then clarified with the employees what exactly I required, my tenants had already left the property in quite a tidy and clean manor but I wanted CleanNI to look at areas that had been neglected such as, rub down skirting boards, vacuum light fixtures, rub radiators, clean the blinds, vacuum dust from corners of rooms, rub the banisters spindles and in between as part of the clean. I was assured that this would be completed as part of an in depth clean. When asked about position and location of furniture, I asked them not to move anything as everything had already been moved into the correct positions. I supplied a key and left the employees to complete the job, considering the house is approx. 1400 square feet I assumed this would take the majority of the day. However, as told by the CleanNI employees they stayed only 2.5 hours. When I returned to the house on Wednesday 31st December to check the work, I was horrified at how little had been done and that my house had been left unlocked. I discovered that the patio doors in the kitchen had been left unlocked, and one door was actually not even closed correctly. I had not opened these doors but the keys were located in the door and they must have been opened and then neglected to secure them correctly, a massive security issue. I also discovered the main bathroom window had also been left wide open another security issue. The furniture had also been moved throughout the house, with items from the living room being moved to the hall, hall furniture being moved to the kitchen, and kitchen furniture had been re arranged. Having made it clear I did not want nor require the furniture moved this meant I then to move all the furniture back into its correct locations. I also had to adjust accessories in the house which had been moved throughout the rooms, an unnecessary job. It then became apparent the distinct lack of cleaning. There was still dust hanging from corners, light fixtures and on skirting boards and the stair spindles. The hall rug had not been vacuumed and was rolled up and "stuffed" under the stairs. The kitchen floor had a large sticky mark on it which was still there after an apparent "deep clean" which suggests the floor had not even been washed. When the foot stool was moved in the living room it was clear that it had not even been vacuumed as I found, a pound coin, lego, crumbs and a hair clip. The crumbs and dust under the sofa also made it quite clear the vacuum had not made it there either. The blinds were still covered in dust and the landing light had large amounts of cobwebs and dust hanging from it. I struggled to see where allegedly 2.5 hours of cleaning occurred. This unfortunately meant I was required to return on Thursday 1st January to do a job I had employed CleanNI to perform. Having prepaid £60 to secure the "cleaning' I instructed CleanNI that I would not be paying the remaining £65, and I advised them that I would like my £60 previously paid refunded in full due to the complete lack of cleaning and security, from a company offering professional cleaning services. Unfortunately felt that £60 of cleaning had been carried out and neglected to comment on leaving the door & window open. So it's best to choose carefully who you use to clean you house and use a reliable and reputable company.

From the owner: Office cleaning, home cleaning, builders cleaning, end of tenancy cleaningread more

They did very average job, I had several things to clean after they were "done" cleaning and they…read morealso damaged the kitchen counter that I just had finished fixing the week before. They said that they didn't do it and that they will provide evidence of that, but later because the person that has the photos is on holidays. They never got back to me and never responded to any other of my emails. Very expensive for the service they offered as well.

Great business took really care of me, listened to what i wanted, delivered what i need in time and…read moreon budget, I couldn't say how great this company is!!!!

I hired Unique Touch to do a one off cleaning of my apartment. Michael the owner was attentive,…read morekept in good touch in order to arrange cleaning around my schedule. Stephanie the cleaner was outstanding: quick, efficient, and thorough. Saved me an entire two weekends of cleaning. Bathrooms, stove, edges, floors, toilets, bathtub, all are immaculate. Price can't be beat for the level of service. Do yourself a favor and get your place whipped into shape!

From the owner: Unique Touch Cleaning Services is a local family run business. We are based in Belfast and cover…read moreNorth, South, East and West. We understand that in today's busy lifestyle you may not get the time to clean your home as often as you wish. At Unique Touch Cleaning Services we can take the hassle out of all your cleaning needs. We specialise in End Of Tenancy Cleaning One Off Cleans After Party Cleans Domestic Cleaning If you don't see a service listed that you need done, Give us a call and we will see if we can accommodate your request. We are specialists within the end of tenancy sector, So if you are a letting agent landlord or tenant then do not hesitate to contact us for your end of tenancy.