DO NOT USE!!!!!
Tl;Dr: This guy ended a totally horrible…read moreexperience by insulting my wife's intelligence to my face who hadn't even been involved. Awful business and low quality work. I emphasize: you cannot trust their word or their work.
Had only two window units replaced in my baby's room with the explicit request that they just fit an A/C unit. Said they would not fit a full size unit, but would definitely fit a small one. Cool, no problem, I'll take what I can get. Estimate was 4-6 weeks.
Almost 8 weeks later and a polite follow up call from us, he's combative about it and comes days later to do the measurement again and says it will be another week. Two weeks AFTER that I call to try to just cancel and get the deposit back. He hangs up, calls back, and says the windows he claims he was waiting on have been here all along! Finally they arrive, do the work, and the very first problem is the trim (we were provided no options for) is not a little crooked, but completely crooked. They were going to leave it like that before my wife asked about it. No problem, they just ripped it out and punched a ton of new holes in the same boards making ugly trim uglier. The trim itself is just flat unprimed boards that they didn't even have the courtesy to use a dollop of wood filler on for the nail holes. Not even the courtesy to wipe all the gunk off the new windows, or wipe the caulking off of where they spilled it. And the ugly trim isn't even flush! They left a huge pile of wood shavings in the yard and driveway as if a shop vac bag got dumped on the property and just left! He can see I'm not happy upon payment and when I calmly explain why, he blames MY WIFE for not knowing anything about windows or trim! He calls her stupid! He hadn't even communicated with her beyond scheduling the time of installation! I ordered them and had been communicating the whole time! I was the one in the room with him during the second measurement when he lied about installing it next week and it was two weeks after I called to cancel. At that point do you think it would have been a good time to ask, "So we're doing the mulled window units, are you okay with a flat, square, unprimed trim?" Even then I still made excuses for him, saying luckily I know wood filler, got hands on a floor A/C unit, will tear the trim off MYSELF and put in ones I prefer, but that I simply wasn't happy with these things or with the experience and that was all.
He proceeds to make excuses, blames everyone else, insults my WIFE, then says he wants to make it up to me if I ever need more work done. I asked how. Just said he wanted to make it up to me with "good work". So this ISN'T good?! A second ago there was nothing wrong with it, but next time I'll get the full treatment? How much extra is that? Make it up to me how?! By just giving you more work and money? No mention of any discount, no offer to replace the trim quickly and cost efficiently because of the mix up, nothing beyond "you should use us again and we'll provide the same kind of work on a wildly delayed timeline. Also your wife doesn't ask enough questions that she wouldn't even know to ask while managing an infant." He even kicked the wood shavings around and asked, "So...do you want me to get them to...I don't know, clean this up or....?" Yeah. Yeah that'd be nice, Mr. Business Owner. But don't worry about it. Not only do I have a broom, but I don't want you or anyone from your company anywhere near my house, wife, and kid again. The whole point of needing the A/C unit for the BABY room was to beat as much of the summer heatwave as we could. No need by the time they showed up two months later! Then he complains saying he made almost no money off of me as he's HOLDING my check for the estimate HE provided me!! I never complained about the price before or then, even though I had to save for years to do one single room, and somehow it's my fault for not giving him enough!
The whole time, every interaction and every phone call he blamed me or others for the failures, including blaming my wife TWICE, and the final straw was saying this was ultimately my wife's fault when she had *literally* nothing to do with it. I don't know if we'll honestly ever afford more window units, and now whenever I look at those windows in my kids room I'll think of a horrible experience and the money I wish to God I hadn't wasted on this company. This was even a company my wife did printing work for and he knew it!!
Horrible communication, subpar work, horrible delays, misleading promises, leaves a mess, insults and blames you and your FAMILY even when you don't complain or ask for any discount or apologies, just for the work to be done at SOME POINT. Surprised he didn't blame the infant for having a room the sun could reach. I repeat forever: DO NOT USE THIS COMPANY. I would NEVER trust a single word they say again.