Scam. Sat in presentation but never received promised vacation. None of their phine numbers work. Finally found a link to a website. Very hard. Sent a message to contact them and it bounced me back to partner RSI. Total scammed! Their partners RSI dont even have legitimate contact information for Diamond Departures I am reporting them to the attorney generals office in south Carolina and to the consumer protection financial board. Zero stars. Wish yelp allowed zero! read more

Run away from this company! It is scam. The presentation you will get from the sales person is a misrepresentation of the reality you will face once you try to take advantage of the alleged benefits of the membership. When I specifically asked the rep about inventory availability, he told me there was an 80% match rate...NOT! I have experienced a 20% match rate. Their inventory of available properties is horrible. I have attempted well over a dozen times to find a condo or hotel for a vacation I was planning. Rarely did they have anything for the dates I was planning travel. They gave me litany of excuses, "you are not booking early enough" or "you are booking too soon" or "we we don't have anything for those dates, let me check with one of our partner suppliers" My most recent attempt to utilize my Diamond Departures membership was yesterday. We are planning a family vacation at Myrtle Beach, SC for spring break. I requested options for a 3br condo. The first reply yielded (1) option for a 2br condo- not what I asked for and only (1) option? Really? I responded with an email stating my dissatisfaction with the initial reply. The next day I received several options for 3br condos on Myrtle Bch however the pricing was astronomical. I actually price checked DD's pricing for the identical property, room type and dates and I could book cheaper directly with the property than if I booked through DD. I could go on but I think you get my point. Diamond Departures is absolutely the worst service organization I have ever experienced. I hope this review convinced you to spend your hard earned money at a reputable travel service. This has been a total waste of money and time. read more

March 2020 --- We purchased a "travel club" membership from them in 2014. We have never been able to use what the referenced as a "vast inventory" of vacations. They supposedly buy vacations in bulk and we get to take advantage. NOW they have supposedly partnered with another group and have asked us to PAY MORE. AVOID. RUN. HIDE. Do not sign up for this travel club. They may be rebranding themselves. I heard the names Brio travel club and Wyndham travel. If you hear those names just avoid them. They will try to lure you in with free airline tickets to anywhere you want (or something similar). Don't do it. read more

We give NO STARS but we were forced into giving "1" star because "Yelp" would not let us post this review unless we gave "1"!!! But other than that we spent $2400.00 on these guys "Diamond Departures" in 2014ish and tried several times to set up a trip with them and they never returned our calls or they never had anything available for us when we would be able to talk to someone!! Today June 25, 2018 they called us wanting us to renew our membership with them and we told them what our experience so far has been like with them and all that they had to say was.... well we have changed staff and made some changes so if you renew your membership with us, it will be better!! Are you freakin kidding me!!! We ask them to offer us a week get away because of what their company has treated "us" their members and weren't ever able to use our membership packages offering from 2014ish yet to start with because of their dysfunctional staff that they had to get rid of that was told to us today!! They told us that the only thing that they could do was.... for us to renew our membership and it would be better they could have offered us an week getaway for the Prior YEAR we paid for and that we were screwed from in that previous year!! We even told them that if they would make it right for us getting screwed over so far with their company that we would renew our membership if they made it right, but they told us no and decided not to how disappointed and what a waste of our money that we were screwed out of and that sad!!!to that we spent $2400.00 on these guys "Diamond Departures" in 2014ish and tried several times to set up a trip with them and they never returned our calls or they never had anything available for us when we would be able to talk to someone!! Today June 25, 2018 they called us wanting us to renew our membership with them and we told them what our experience so far has been like with them and all that they had to say was.... well we have changed staff and made some changes so if you renew your membership with us, it will be better!! Are you freakin kidding me!!! We ask them to offer us a week get away because of what their company has treated "us" their members and weren't ever able to use our membership packages offering from 2014ish yet to start with because of their dysfunctional staff that they had to get rid of that was told to us today!! They told us that the only thing that they could do was.... for us to renew our membership and it would be better they could have offered us an week getaway for the Prior YEAR we paid for and that we were screwed from in that previous year!! We even told them that if they would make it right for us getting screwed over so far with their company that we would renew our membership if they made it right, but they told us no and decided not to how disappointed and what a waste of our money that we were screwed out of and that sad!!! read more

RUN!!! DON"T WALK!!!! AIRLINES TICKETS ARE A SCAM!!!!!!!!! If you don't sign up they don't care that its a scam. If you do believe their lies, They will tell you to trade them in for a discount on the program. Most of the slides they show are not true. The program RSI is only good for savings on resort weeks in the time and dates in their data base. OFF SEASON. Save your time and money. HOPE THIS HELPS. read more

DO NOT RECOMMEND. Can get the same travel discounts through Priceline.com, any cruise line or airline that offers vacation packages. Save yourself the time and trouble. If you do decide to go, ask about their cancellation policy. There is none. The only way to get it cancelled is through your credit card company after a lot of hassle. BE WARE! ! ! read more