My car was ticketed at the diamond parking lot while parking during a valid parking time frame. How does this happen unless this an attempt to extort money. Diamond Parking has been notified and sent a copy of the valid receipt in addition to the false notice of a non ticket. Very disappointed in the action taken and lack of professional service. Is this a normal scam or one employee not doing their job correctly? Diamond parking must eliminate the parking citation and also reimburse my parking fee at a minimum, based on the false accusation claiming not paying my parking fee in advance. Very disappointed in Diamond Parking as a business. One star only to make sure my complaint is registered. If I get my refund I may adjust my rating. However, the inconvenience of dealing with this issue should require additional compensation from Diamond Parking. Does this happen often to other customers? read more

0 customer service. The pay machines at the Bainbridge ferry never work to pay with card, the machine doesn't give back change (and who carries 13.95 in cash) so when you're forced to use the Park Mobile app they add a whopping extra 3 dollars for a total of 16.95 for the day (that's almost a 1/4 increase). read more

I had a question about parking permits so I called phone number. Nobody answered during business hours. I tried to leave a message but nobody returned my call. Will not do business with diamond again. read more

Paying use of a lot for over a year and a half, when there is a payment issue they will fine full price and fail to use common sense or loyalty to customers when investigating. Reccomend using any other lot or service. read more

Diamond parking works great up until you have an issue. If you do, be prepared to understand that this huge inconvenience to you is actually your own fault. They have a poor communication set up and once you do get in touch with someone they'll explain what you, the customer, did wrong. In no way are the a service based business. Oh and if you leave any messages for a rep to call you back, just give it a few days. I called multiple times throughout a week and one day had multiple voice-mails responding to me like I I made all of those calls in one day. Maybe they do better elsewhere, but the service in Bremerton is awful. read more

The only positive thing I can say is there are a lot of them around Bremerton. That said, they're much higher priced than they're worth unless you have no other choice. I got a "ticket " the other day even though I'd properly paid using the phone app. I had the receipt on my phone & went straight to the Bremerton office. The guy wanted to argue the point. Even though my receipt and the ticket clearly said the same day & time range he wasn't believing me. Eventually he grudgingly voided the ticket eventually (I'm not deleting the receipt ever) he was clearly unhappy about it. read more

Would not allow customer to talk. Very poor customer service. I got yelled at and hunged up on. I already stated I was willing to pay the ticket for using the parking spot. Just wanted to let them know that they should update Google maps to reflect their parking spot. Very rude. read more

There were no signs for someone who has never used the parking lot on how to or that you needed to pay in advance. I understand it was my error however there was no way to know till after I received the ticket. read more

A monthly parking pass with Diamond Parking means nothing. The company will be happy to take your money but does not guarantee a parking spot at any of their one billion parking lots scattered throughout Bremerton - yes, they have a monopoly and zero incentive to provide decent customer service to you or anyone. The lots are all first come, first serve and anyone with a monthly Diamond Parking pass can park in your spot that you paid in advance for. Why is this allowed? Because in addition to selling 100% of their monthly parking spots every month (there is a waitlist in fact) they sell those same spots to day parkers! If a day parker gets to work before you, you are screwed and must drive around for 20 minutes to ten other Diamond Parking lots to steal someone ELSE'S spot (if you are lucky?) only to discover they are all taken and must find street parking for which you will receive a parking ticket courtesy of the City of Bremerton and be late for work.... Grrr..... What a lovely way to start your day! Once you are a customer Diamond Parking will avoid all of your attempts to reach them. You will have to set a snare outside of the main office and trap one of the reps if you would like an explanation for this nonsense. "Get here earlier" is their answer for everything as if its some clever hack they are letting you in on. If you start work at 5 or 6 am you may have a real shot at getting a parking spot but parking is scarce by 7 am and nonexistent by 8 am. A piece of advice, if you MUST go with this company there is no point in paying for a spot at one of their premium lots (closer to the shipyard is more expensive) because someone who pays HALF the cost for a lot across town can park there and you will have to park elsewhere anyway. Forget the Hunger Games this is the Parking Games and you will have to fight your coworkers for parking spots that do not exist. May the odds be ever in your favor. read more

somebody tried to break into my car here yesterday, and today. I was given a ticket, even though my parking was displayed on my dash. When I called customer service, I was hung up on. read more

Selling spots to full parking lots then ticket you for parking in another diamond lot!!! You guys suck!!! Whatever.... they've got a parking monopoly where I was so I really had no choice but to use them! read more

Terrible customer service. They absolutely will no answer the phone or return messages. No respect.

DO NOT PARK with Diamond or Republic parking. Find street parking. After paying $10(I didn't have the $8 for the 24 hours so paid EXTRA) These guys still have the nerve to ticket me. not only that but when i looked around the parking lot, 6 other cars had tickets. Absolutely shameful scam artists. read more

Run away, park elsewhere. Can you give zero starts...? These people are garbage, i paid for parking and then when i come to my car I have an envelope on my car saying i didn't. I emailed them with a copy of my parking ticket and a month later I get a bill from collections. Are you freaking kidding me? These folks are horrid. read more

I pay for my monthly parking and I have no problems with parking. The reason for the 3 star is the stalls are super tight and the homeless guy who has pretty much taken up residence in the parking garage. The garage smells like urine and I'm not too sure of the safety of my car when I'm at work. I like having a spot to park I just wish it was a bit more secure and didn't have the homeless living it the stalls. read more

Worst place to park. Got a ticket after paying for parking. Took ticket to there office to get them to fix it and they still made us pay the 9.00 parking read more

Worst parking place in town. They gave me a penalty for parking even after I paid the an advance.. And their customer service is non existent... Picture the worst company you ever had to deal with and times it by 3 read more

I used one of their lots the day of the soccer championship game. Everything was crazy and lines where long at the pay stalls. I called and payed by phone but with all of the chaos I put in the wrong stall number, which was off by one number. When my boyfriend and I got back from the game I had a ticket on my car. I called the company multiple times with no answer, I finally sent an email explaining that I kept calling with no answer and attached a copy of my receipt. I got a call today stating they voided the ticket but next time I would have to pay and that I also need to contact them in a timely manner. I would have had this taken care of in a timely manner but the POS that left the very rude message never answers the phone. I will personally park further away and walk before I ever use any of their lots again. This company is the biggest fucking joke, extremely rude and extremely over priced. read more

Posting this for my girlfriend. She had paid for all day parking while at work and had to drive home for an emergency. On the way back she saw the attendant collecting the cash and asked for change to pay for parking again. She explained that she had already paid for the day and now her spot was taken. He confirmed that the spot had been double paid and she could park anywhere no problem. When she returned from work she found a nice $30 ticket. Awesome way to rip people off, double pay for a spot and then a ticket bonus, this company must be owned by Comcast. read more