I have used this jewelry store since Golden Harvest in Grafton closed. I walk in, they say "Hi…read moreVicki. How are you?" If that's not personal I don't know what is. They even took a pair of costume jewelry from grandma that was from grandpa and made the earrings with a fish hook so I could wear them. Every piece I have bought I love, and they have done some amazing repairs and fixed some stuff that was difficult but they did a great job and are not expensive. Their jewelry is beautiful, made there, and I love this place. I go as often as I am in town. Great job to Mike, Holly, James, and all of the staff.

I am incredibly disappointed by the service here, especially considering my loyalty to this…read morebusiness. My husband and I have spent significant money at this store, including purchasing both of my wedding bands here, as well as a custom-made wedding band for my husband.I trusted them to repair the platinum prongs on my engagement ring and the repair failed in under two years . When my husband brought it back to show them, they took zero responsibility, said they had a 12 month warranty and simply blamed me for 'wear and tear.' He actually told me that because my ring is 10 years old, it would just continue to need expensive repairs like this. Treating a customer who bought multiple rings and has always raved about River City to those who asked about my ring and my husband's ring is disappointing and unacceptable.

I went to Riddles in Grand Forks to get an anniversary gift for my guy. Angela was so great! I had…read morea few ideas, but she was able to show me some great options and choose something that fit his style. He was so excited and wears it all the time. I will absolutely be going back for more gifts for the most special people in my world. Thanks!

Seriously have had nothing but problems with my rings here. We live an hour away and have had to…read moremake numerous unnecessary trips for them to say things aren't done or they lost information that they needed like our ring sizes. Every time we go in they can't seem to find my ring for a while either. They go back and forth from the alphabetized drawers to the office to the jewelers room. When we started the person helping us was no help, he didn't seem like he wanted to sell us anything to begin with. My husband knew what kind of ring he wanted but the guy helping wouldn't show him any like that. We found the one he wanted online after and called him back to get it ordered. My ring has just been through hell and back. They should not guarantee something will be done or "rushed" when it won't be. Knowing we have an hour drive. They offer to mail it but when will someone be there in the middle of a work week to sign for a package? They also barely ever called to update us on anything. They would say something would be done in one week and we would call after not hearing anything for over a week and surprise it's not done. Went in today to pick up my ring from getting put together with my engagement ring. I was told if it was dropped off on Thursday then it would be done Saturday before 5. Came in and surprise again, it wasn't done and the goldsmith wasn't even in that day to work on it. They called us about an hour later saying the goldsmith was magically in and wanted to know my ring size. This is the millionth time they have asked my ring size. WHY IS THIS NOT IN YOUR COMPUTER?! Also my rings are already sized I am just getting my two rings put together. They have an EXTREME lack of communication. This whole entire store needs to be retrained. And godforbid they EVER greet a customer that comes in to spend hundreds or thousands of dollars in their store. Now I have to wait around in town today hoping they will call me to let me know my ring is done, but I 100% guarantee I will have to call them. Update: I called them just before 4pm and was told that it was not done and the goldsmith just came in on their own time to work on it but had to leave to their other job. The person on the phone said he was "just relaying information." I feel as though I have been unbelievably calm considering the amount of money we have spent in this store and the absolute crap customer service we have received. How am I even supposed to trust our warranty information is stored properly when they don't even give you paperwork about it anymore for you as a customer to back it up? Because not to mention the warranty that we had paid for that we didn't want, then decided to add it on at pick up anyways, then a week later found out it wasn't even on our account. BEWARE CROSS YOUR T's AND DOT YOUR I's with this place or they will just screw you left and right for months and can't even say a proper "goodbye have a great day" on the phone.

If I could put zero stars I would!!!!!!!!!!!!!!!!! This place is HORRIBLE! If you go there, and get…read morea salesperson named Ryan, RUN!!! far, far away!!! We bought a necklace there on sale for $99, okay that was great, but he forced us, without even asking us, to buy an extra chain for it, because the one that came with it he claimed it to be "cheap" He did not ask us if we wanted to change it, he just did it. Then he made us, again without asking to buy a diamond guarentee on it as well. We paid $161 for my necklace after all these extra charges. Well we left and I called my mom, she had just bought me that same necklace for Valentine's day as a surprise. I got excited and my husband went to return the necklace, we just purchaced 10 minutes prior. RYAN claimed they didn't have the available funds to give us back our money and he would have to send us a check, even though we had just bought the necklace and 3 other perople just bought jewelry, they didnt have the funds to return my necklace and give me my cash. Now we have to wait a week for our refund!!! Stay FAR away!!!

I purchased 2 rings on American Express in Montana but decided to return one in Grand Forks, ND the…read morevery next day. They told me they could not refund my return back onto the American Express card it was purchased on. The clerk said it was declined because it wasn't an American card (it was a Canadian card) & I'd have to wait to receive a check from them. I've never heard of a card being declined when a purchase was to be refunded onto it before in my life! Anyway when I returned home, I called American Express only to find that what the sales clerk told me was not true.They said the clerk didn't process the refund properly. He kept calling my card a debit card while I kept telling him it was a credit card. He said it was the same thing but American Express said it isn't which is exactly what I thought. Needless to say I'm not impressed with Kay Jewellers staff in Grand Forks & don't recommend this store to anyone. I now have to wait for my refund to arrive by mail & who knows when I'll receive it! However, in the meantime I have to pay interest charges on my credit card because the clerk wouldn't refund it back onto it. The clerk who served me in Grand Forks was rude & not helpful at all. He kept pushing me to exchange the ring while I kept saying I wanted a refund. This is not a good business practice at all! Beware!

This place hasn't been open for a very long time. Every time I came here for an entire week they…read morewould be closed. They don't post their opening hours or the next time they will open, which is extremely inconvenient for me since I have to drive far. The last time I went my family and I were parked outside of the building and saw the closed today sign. So we decided to look up different antique shops close by and were waiting for two minutes in the parking lot. During those two minutes the owner or someone who worked there opened the door, stuck their head out, and rudely told us "We're closed!!" We felt unwelcome and she was very angry for some reason and had no respect to tell us when they were opening up again or asked if we needed help, just a "go away" attitude. Will not be coming back.

Loved it! My new favorite place to find one of a kind pieces and for a reasonable price! I feel…read morelike they have something for everyone young and old. I am in my twenties and on a budget and found plenty of items that I loved and were in my price range. The only downside is they are only open 4 days a month, I wish they were open more often!