Bottom line up font: STAY AWAY!!!…read more My wife and I have been shopping around for someone to repair or replace our shower. ImproveIt was one of the top search results for bathroom repair/remodeling work. My wife trusts me to handle an appointment for an estimate, but they insisted that my wife and I must both be present for the appointment. No other contractor I've worked with has such a requirement. I didn't have the best feeling about them after the phone call, but I went ahead with the appointment, which they said would take 60-90 minutes. The representative they sent seemed very nice. He complimented our home, and asked questions about the smoker I have on our back porch. He inspected our shower and decided that the tile work was shoddy and would need to be completely replaced. This didn't seem totally unreasonable since the grout in the floor was crumbling. In retrospect, he would have come to the same conclusion no matter what he saw. Following the inspection, we sat down at the kitchen table for his presentation/sales pitch. He talked up the company and went over all of the awards they've received. He then talked through various options for redoing our shower. As it turns out every option is terrible except one. The one that isn't terrible is the product he's trying to sell. His product was a very sciency miracle materiel material, aka plastic. What he didn't know is that my wife and I both have advanced degrees in materials engineering, so we saw right through his B.S. There's nothing wrong with plastic, and it may be a good product, but it's hardly unique. At this point in the process, I hadn't quite figured out that he was going for the hard sell, used car salesman style. He had an affable demeanor and continued to pepper in compliments of our very ugly kitchen. He was very patient with our toddler disrupting the conversation and playing with his material samples. After we selected materials and options, he finally gave us a cost quote. The quote: $16,617!!! Over $16,000 to replace a 3'x3' shower that might not even need to be replaced! The quote was good for a year, but if we signed a contract for the work in the next 30 days, we would get about a $1,000 discount. But wait, he had a letter from the owner of the company. It was a very official looking letter, and it gave him permission to give an extra $1500 off if we signed a contract right then and there. My wife and I had not consulted any other contractors for the work, so we weren't about to sign a contract for over $13,000 on the spot without a better feel for the market. We hadn't ruled them out, but we needed more information. When we explained this to the salesman, he tried to convince us that it was a foolish waste of time to get more quotes. He said we wouldn't want to sit through yet another 3 hour (yes, he was at our house for 3 hours) presentation. He continued to push, but we held firm. As he packed up his things, my wife thanked him for his time. His response: "I just don't understand why you wouldn't sign the contract now and save $1,500, but whatever." He was suddenly quite rude. In retrospect, the sales tactics are quite clear. First he buttered us up. Then he "inspected" our shower and found that yes, indeed, it needed to be fully replaced. Then he talked up his company and product while disparaging any competitors. Then he hit us with the hard sell. I don't appreciate such tactics. I don't care how good the product is. I won't give my business to someone who treats me that way.

I have been trying to get our installation done for over a year and a half!…read moreI was sold a remodel that they tell they can't do. I am currently waiting on Shower doors. I call but no one returns my calls.

Do not, do not, do not do any business with this company. Owner is a liar and takes money from…read moreunsuspecting customers and then disappears. When you question him where he is and when he's going to do your project, it's nothing but lies, lies and more lies. Feel free to read the complaints on the Better Business Bureau website to get a full picture of how this business operates. Follow this link: https://www.bbb.org/us/in/carmel/profile/storm-windows-and-doors/legacy-window-door-0382-90012132 Please, for your own sanity, do not contact this business.

My husband and I contracted Legacy Windows and Doors to build a room addition onto the back of our…read morehouse, as well as a stamped concrete patio & a pergola on Jan 29, 2019. Two weeks later, on Feb 14, 2019 we signed an additional contract with them to replace all of the windows in our home, replace our siding and add stone work to the front of our house. At the time of signing the first contract on Jan 29th, Mark, the owner, estimated that it would take approximately 3 weeks to get the permits &approximately 4 weeks to build the room addition. Regarding the windows and siding he said it takes about 10 days for them to come in & then would be installed quickly. Starting in late Feb we would get emails one or two times a week promising there would be some start on our job, on a certain day. The promised day would come & go & no one would show up. We wouldn't even get a phone call or text saying they wouldn't be there or why. By mid April, he had still not obtained any permits, he failed to get approval from our HOA (which I had specifically asked & was told, in the beginning that they would take care of), he claimed to have many of the materials to do the job, but when I asked multiple times to have the materials delivered to our house, they never showed up. Part of the contract included "professional drawings" of our project; which I ended up needing to obtain HOA approval. I was expecting some facsimile of a blueprint or at least a CAD rendering, but instead, after multiple requests received some pencil drawings on graph paper with the barest minimum of information on it. Absolutely no work was done until the end of May. Very, very slowly some things were done. People would show up & work for a week then they would disappear for multiple weeks, leaving behind huge piles of rubble in our yard. We would complain to Mark multiple times for weeks before it was removed. We had a pile of pea gravel, 6' wide & long & 4' high right beside our driveway, spilling into the driveway & sidewalk for over 5 months. All thewhile asking them to remove it. This whole project had a draw schedule for payment which, from day one was never followed. Every time we were asked for more money, it was presented as a situation of, 'we can't move forward without it & as soon as we get it, we will make huge progress '...the progrss never happened. Then, a year later with only $3000 left on the job, which is to be paid after we pass final inspection & the job is complete; the stone work is not complete, the room is not complete, & the patio & pergola have not even been started. At this point, we are ready to higher someone else to finish the jobs. Christmas of 2019, Mark promised the room would be done by New Years. I was not. After we fired them, we were left with a room with failed framing permit & failed electric permit. We've had to hire an engineer, electrician, & 3 other separate companies to fix & finish what Legacy messed up. We are now paying out 1/2 again as much as the total original cost of the job to get it fixed. I contacted a lawyer today to start the process of litigation & the lawyer had already taken action against Legacy on behalf of another of their customers & informed me that Legacy has filed bankruptcy.

cm construction did a really good job on my and bathroom work great job to the owner chuckread more

From the owner: Hi CmConstruction here I think that customers should go with me because I always put a 100% in…read moreeverything that I do no job is to big or to small.your dream becomes a reality when you chose CmConstruction