Dr. Kitchen is the best. he has taken care of my husband and I for years...he is so caring, he…read morespends time with you. he does everything to find out what's wrong with you. he has compassion. we are truly blessed having him to take care of us. The staff is great too.

This place has gone downhill fast. They have a skeleton crew and when you call you get an AI…read moremachine, which is totally pathetic and takes forever if not at all. Better off going to an urgent care.

Ireceived such mixed service. The first visit went well. The surgical team couldn't have been…read morebetter from the woman at intake to the pre surgery staff. They all seemed were very professional and interested in giving you the best care possible It was after that things changed. It seemed the individuals that answered the phone were uninterested and curt. The only doctor I saw, except for surgery, was Dr Carrie. You could tell she said pretty much the same thing to everyone and often spoke over you. She never mentioned how my eyes were doing any of the three times I was there. She gave me a sample of eye drops and pretty much sent me on my way. My last visit with her, do to some issues I was having, was unpleasant. The next day, when calling as instructed by billing, was unbelievably unprofessional and down right nasty!!! On the previous day's visit Karen spoke to me about my Insurance. It appeared the billing department needed me to call my Insurance company and get the billing straightened out. I did as they asked and spoke to a wonderful agent who went above and beyond to help me which included calling the Doctor's office with answers for Karen. VERY UNFORTUNATELY Karen was not there. The agent (we were on a 3 way call) asked if someone else could help us. We were told that Tonya could help and were transferred. The phone rang to her office about 15 times before the Insurance agent hung up and called again. This time after 4-5 rings Tonya picked up or rather we assumed it was Tonya. There was no greeting whatsoever. When my agent tried to explain why we were calling she was abruptly cut off. Tonya took the time, angrily, to tell us she was short staffed by 9 people and didn't have time for us! She then proceeded to tell us, why I don't know, that she has been in billing for 30 years, again, very rudely and angrily. She, rather than give us the minute it would take to hear my agent, proceeded to tell us again the she just wanted a reference number which she previously shouted several times. This time, however, she shouted that if we did not give her the reference number she would hang up and DID!!! My agent, myself and my husband who could hear her shouting were stunned. We would gladly have called back another time or let her call us if we could get in a word about the call. I have never been treated so unprofessionally and shabbily in my the life. We were rudely dismissed and shouted at over and over. Her angry attitude towards my agent and myself was unfounded and unnecessary. Instead of repeating herself about a reference number and not having time to help us she could easily have heard our reason for the call and then responded accordingly. My agent, who was still on the line, could not understand what just happened or why. We were only calling, as asked to do, to get their billing satisfied and the claim paid. A grievance is now being processed towards this office by my insurance company and myself for the unprofessionalism from Tonya. We have a recording of the call as evidence on file. Had they simply filed their claim correctly to begin with and not asked me to fix it this would not have had to happen. I feel that although the surgery staff was terrific the issues I am now having with my eyes, and the service I received after the surgery are a reason to consider going somewhere else.

I can't fully express how happy I am with my experience with Dr. Haverly, the other doctors and the…read morestaff at Laser Eye Surgery of Erie. I had a lot of concerns when it became clear that I needed cataract surgery. I read reviews and tried to do my homework. Now that I have gone through the procedures, I wanted to share a little about it. The options, insurance matters and potential out of pocket costs were clearly explained to me. After careful deliberation, I chose to have the Symphony multi-focal lens implants. I was hopeful that I would have vision on par with what I had with my contact lenses. The outcome was far better. Everything about the process was handled professionally and efficiently. I never felt I had to wait longer than a reasonable amount of time in the waiting room. At times, things could go quickly, but I never felt I was being rushed through anything. The doctors and staff always seemed to take whatever time was needed to provide individualized personal care. From the first consultation through all of the follow ups, I am more than pleased.

Dr Hutzel and his staff always take good care of me and my son. You can't go wrong here with your…read morehealth needs.

Dr Hutzel is a compassionate, kind and caring provider who actually takes the time to listen to…read more me. I feel confident trusting my health to him and can easily reach out to him if I have any questions or new issues arise. I have been a patient at his practice for 3 years and have only ever had positive experiences.

Easy to make an appointment, pleasant staff and I had a good experience with Dr. Gett. He's very…read morecaring, patient and his experience is priceless.

Dr Almeda was able to enroll me in a 2 year trial for my diagnosis. Not only did I get the "gold…read morestandard" treatment, there was no cost to me. The staff is always available and helpful. Highly recommend.

I saw Dr Imbrogno and had cataract surgery on one eye. I am very pleased with the whole…read moreexperience. The office is professional, helpful and I was put at ease. I would highly recommend.

I went to Contemporary Ophthalmology for the first time today and saw Dr. Emily S. Washek DO…read moreOphthalmologist. The staff was very friendly, polite & efficient and they are very thorough,

I've seen Dr. Bannister and Dr. Coursen for a few months now and am highly satisfied every time I…read morevisit, friendly staff, outstanding service, I would highly recommend them to any friend!

They told me twice THEY were in my insurance company network I gave the their insurance companies…read morename. AND offered. My id number.. They didn't take my id number. The day of my arrival. I filled out the necessary paperwork. Went into see the Doctor. I was thrilled with him! Cam out to pay. They charged me 50.00. my co pay was only 50.00. I IMMEDIATELY thought something was going on. The woman at the other desk. Stood up said its ok we will just apply it up coming visits.. as I said something was up. I went to their lobby. And called AETNA. I asked for a resolution specialist! Explained what was going on. Then took the phone to the employee! TAhst had all the answers. She very smoothly spouted out all that answers without a glitch! Like a nursery rhyme. AETNA told the employee well all your npi numbers match and I can't remember what else she gave Baut that still doesn't mean it in in plan. . After the call I asked for EVERYTHING. Back except my 15.00 co- pay. They agreed. And gave me a receipt. NOW other day after the 50.00 change is still pending. BUT the $35.00 has disappeared completely. I. Called my bank.And gave them a heads up. ABSOLUTELY MY FAULT. I ALWAYS Call and make sure. The provider in network. I'm 66. The prior weekend of the 10. We. Had a family tragedy.IWONT be held responsible for that office visit. I have told them I also wAnt to find a grievance. The money issue alone was just WRONG. I only authorized 15.00. I gave it one star because I couldn't submit it with out one