Ben helped me with buying a ukulele. I hadn't played an instrument for many years and he patiently helped me find the right music for it. He also explained the different kinds of ukuleles and how they sound. I think I made a great choice and can't wait to start playing it. Ben made all of this selection so much easier than I expected. I'll be back. read more

Don't take you're extended range guitars here...they obviously don't even have the knowledge to fix or work on them...I took my schecter omen 8 string for a re sting and full set up with MY D'addario's 8 string set that are MADE for my type of guitar...well I guess they didn't wanna use those so they stole my strings and put "ernie balls" on instead and if you are a well experienced guitarist you will know almost immediately that those are not your strings...looked at the receipt and it said they replaced 2 of the strings because THEY broke them...one of them that they crammed into my low #F tuning head was a high string for a bass...didn't even ask, just went ahead and did it...and I have hip shot tuning heads I installed and they broke it and tried to hide it! Literally just forced it in there...i was so frustrated all I could do was laugh. When I called then out they reimbursed me 15 dollars for my strings that THEY broke then when a couple days later I'm playing and of course like 3 of them snap because ernie ball sucks when it comes to strings...went to restring it and noticed the damage and not ONE of my strings I gave them to put on it was on it "hint hint" the balls are different colors AND my strings cost almost 20 bucks and they only gave me 15 back and they HAVE my strings I gave them there so why couldn't they just have used another D'addario set?...the action is all messed up they used different gauge strings...and now literally the only 8 string guitar that I have is absolutely trashed right now...I will not be going back there ever again...just save yourself the time and don't do it...take it somewhere more PROFESSIONAL they obviously just want your money and don't give a damn about how much music means to you and well...now i can't play for a long time cause I don't have the money to fix it. Thanks Sincerely, someone who has been going to dietze since she was 8...I'm 34 I will not be going back. Lol I'm beyond angry. -Cayla M read more

I have never had a bad experience at any of the Dietze stores going all the way back to 6th grade when my parents bought a chrome Rogers snare drum for me to play in band. Since then, I've purchased numerous guitars, amps, keyboards, harmonicas, and assorted accessories mostly from Briarhurst. The staff is incredible. They all have a love of music that transcends into an amazing ability to help the customer find exactly what they're looking for. I will continue to use Dietze for my musical wants. Steve Shively read more

This location rocks! Levi and his crew are top notch. Their Guitar Tech put a K&K Pure Mini soundboard transducer pickup in a guitar I own it it sounds wonderful. The thing I appreciate most here at Briarhurst is their honesty! From the Manager and throughout the staff, you may not always like the answer you get but you can count on it being honest. Some of the "big box" sales people are just as likely to prevaricate every twice in a while. read more

Everyone at the Briarhurst location are always very friendly and helpful. I've purchased multiple items and have always been happy with everything from the service to the product. Definately recomend this location to all musicians. read more

The staff here is really friendly and very helpful! They're always willing to call around and check for music if they don't have it in their store! They also are great at shipping things between both their stores in Lincoln and their store in Omaha. For their music selection, I give them two thumbs up and would definitely recommend them. My only complaint here is about their repair department. I have found they are dishonest and often do shabby work. I was told an oboe I took in couldn't be repaired, but the guy offered to "take it off my hands" for $100. My clarinet teacher suggested I take it to HornWorks in Ralston... they were miraculously able to repair the oboe for under $100, and it works great! The repair people have also done mediocre work on my clarinet, and I would not take it back there again! Other places do a much better job for less money! So, go for the music and the customer service, but avoid the repair department at all costs! read more

Nice store with a great selection. Mike the manager special ordered a guitar for me, gave me a great deal, and followed thru with it the whole time. He even stayed 15 minutes late so I could pick it up. read more

ive shopped with dietze music since the 70s, ive never had an issue or complaint, I stopped in on Thursday 10/25 just to visit and say hi and show off my 2012 custom shop gold top dark back I purchased from this store in 2013, they let me change my strings and set it up and spent personal time with me with out any complaint or hurry me, this is so typical of dietze customer service! that's why I buy here and will always buy here!! thanks again guys you really made my day getting to be with you!! sincerely cowboy rodger estes park Colorado., ill be back read more

I was VERY disappointed having made a deal AND PAID $1500 for a used Jackson PC1 only for the sales manager to sell to another party due to other considerations, literally removing the shipping label with my name/address off the packed box and replacing it with anothers. DO NOT use this store.......very shady! read more

While I had no problem with the rental program, the instruments, or the service, I wish that they had made it clear from the beginning that when you rent an instrument, and want to purchase one, it only goes towards the cost of a "band" instrument. A "band" instrument meaning only instruments that they have to rent. My son was selected to switch from a clarinet to a bass clarinet. We found that Dietze does not rent bass clarinets and the money we had already invested in his clarinet would not go toward the purchase price of a new bass clarinet. Which is too bad because they missed out on a sale. So parents beware that if your child wishes to play an instrument outside the basics, you cant rent from Dietze and your rental payments can't be applied. Fortunately there are other great companies that do rent other "band" instruments. read more

My review is not about the store but the repair department at the Lincoln Briarhurst location. I took my clarinet in to have some keys fixed and 2 corks replaced. Kevin Palmer, who was working there, quoted me 55-60 dollars to do just that. When I picked up the instrument a week later, only the keys were fixed. I took it back and asked about the corks and he proceeded to tell me that I didn't ask for those to be replaced and that he did "The minimum to make the clarinet play," which in fact worked before I took it in. He did not do what I had asked him to fix and then proceeded to make it my fault somehow. I would not recommend their repair shop for this reason. Kevin was not a good person to work with and charged way to much for one spring to be replaced. The store itself is perfectly fin however and I would recommend that. read more