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    Diligent Structural Renovations

    5.0 (3 reviews)
    Closed 7:00 am - 8:00 pm

    Request a consultation

    Response time

    5 hours

    Response rate

    100%

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    Services - Diligent Structural Renovations

    Deck construction

    Deck design

    Deck repair

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    1 month ago

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    3 months ago

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    3 years ago

    Quite satisfied with the work done, jacking up and repair of an old wooden 2-story porch.

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    Steps Plus

    Steps Plus

    (10 reviews)

    The customer service at Steps Plus is horrible. I called to get a quote for my business for…read morefencing/hand railings. The woman on the other line quickly became irate because I asked if they would install an existing hand rail. It was just a simple question. I was hoping for some help because my business recently burned down, which I told her, but she proceeded to yell at me for not knowing what services they offer. I think they could have delivered the same message in a nicer way. I likely would have purchased their product if I had been treated with respect. Also, the first time I called they picked up the phone and hung up. It appears they are avoiding phone calls.

    Terrible experience from start to finish. We had a back step installed which we were never notified…read moreahead of time that it was coming, they just came with the step. The delivery man got annoyed with us that we didn't have our vinyl fence taken apart so that they could even get it in our yard. I let him know we were never even notified they were coming. He left annoyed and took my step with him. They eventually came back a week or so later and were able to install it. After it was installed, it initially looked nice but started to chip apart on top almost immediately. We called Steps Plus multiple times. Someone came out and looked at the step and accused us of using salt or something on the step that would cause chipping. That was never the case as it was a back step that only our dogs used in the winter. We never salted it ever as we didn't want our dogs to ingest the salt. A week later we got a bill in the mail saying if we wanted it resurfaced it would be over $200. It was only a few months old! I called back and spoke to a woman named Judy I believe and explained the full situation. She was very apologetic and offered to replace the entire step for free as there was clearly an issue in the concrete and a "bandaid" repair wasn't going to be best in the long run. She said she would put in the order and contact us when it was ready. Well that was June 2019. It's now May 2020. We never heard from them again and we still have our faulty step. Completely ridiculous, don't spend a dime here.

    Total Perfection - A full tear off and shingle job

    Total Perfection

    (2 reviews)

    Jay is a contractor you can trust. He will work on the project until satisfaction guaranteed.read more

    Contacted Total Perfection of CNY for a roofing quote, Jason answered the phone and seemed…read moreknowledgeable and friendly. He was able to quote the roof replacement without even seeing the property in person. This should've been my first red flag. He proceeds to send some pricing over via text and a "contract" which was just a text message prompting me to reply with the words "accepted" and my name. Second red flag. Told him I was waiting to compare quotes, next day he sends another "contract" with a much more aggressive price, I decided to accept it and move forward. With the acceptance of the contract there was a $500 deposit required, only payable by Zelle, the third red flag. I went ahead and sent the $500 and all was good until the next day when he stated he made a mistake and needed another $1,000 Zelled to him for the deposit. Informed him a I don't feel comfortable with that and to just refund the $500. He said no worries, we'll stick with what you already paid as the deposit. Upon scheduling, a 50% deposit was required which was outlined in the contract. Total contract price was $10,500, contract stated deposit upon scheduling would be $5,250 minus the initial deposit of $500 bringing the remaining deposit to $4,750. Jason requested and insisted on needing $5,600 as "that's what the contract says", mind you this is only payable by Zelle which offers no protection. When challenged, he said "just send the $5,000, no problem". At this point I'm already feeling as this may not be legit and upon some googling, it appears others have had similar issues aswell. He now refuses to return the $500 citing a extremely vague 3 day

    Diligent Structural Renovations - decksrailing - Updated July 2026

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