Fantastic start to finish. Easy online scheduling, helpful front desk. The doctor took my concerns…read moreseriously (I almost didn't come in, because I had been sick for days but not dying, so I thought they'd blow me off), ordered antibiotics and prescription cough medicine that had me feeling better within a day. I would definitely go back anytime I need urgent care.

It's currently 9:02 and the doors are shut , definitely do not recommend this place to anybodyread more

Review - Check in Experience and some updates on the Yelp location - Read as this is now RWJ…read moreBarnabas Health owned. Context: - I had just moved here approximately a week ago from Northern California to West New York, which is right across the river to Manhattan. - for those who are having trouble identifying Primary Cares, I would highly recommend just walking in. - For either yelp or for whoever owns the naming convention, please kindly change this as this is now RWJBarnabas Check in Experience - huge shout out to Praxedis. She was super polite and what was funny to me was compliancy questions she kept on apologizing for. That to me truly made me feel comfortable during a time where I feel like many people are.. anxious. I'll leave it at that. - brought my insurance card and my ID and everything was super smooth, including your post visitation records, which many are familiar with - myHealth Inside & Staff - in addition to the amazing Praxedis, I noticed pamphlets for various MD's, NP's : during an age of misinformation or lack of information I thought this transparency was super helpful, and very much so increase reputation Please note - I have not actually did my visit yet. Will update this review after my visit. To those thinking of coming here - please please remember this is not so much an urgent care anymore as an official regional practice.

I used to like this practice and the doctors and staff. I have no clue how it is now because I…read morecan't get through their awful phone system. I have tried 3 times just now to call the office to make an appointment. The first time their phone system immediately hung up on me. The second time, the connection was so bad, the young woman couldn't hear me and I couldn't understand her for the static and noise of others in the background. The third time there was the same issue--static, noise of others talking, speakerphone echo and delay at their site. The gentleman asked me just now to call back in an hour! Sanitas needs to get their phones fixed!

I usually don't like to update a review just to complain about a place, but this is an exception. I…read morestand behind my older review; however, this location dropped the ball on me several times in the passed week and if this review brings attention to the owners of the company (because there is nowhere on the website to address complaints), then so be it. I had three appointments at this PromptMD location this week and all were canceled by the practice. Yep - three. Two were in person and one was tele-med. I had UTI symptoms. If you're a female and have had a UTI, you know how incredibly uncomfortable and dangerous a UTI could be. Albeit they were mild, but I felt something coming on. I made an appointment through the Solv app for Sunday, December 15th at 11:30 AM. The practice's website AND the app said it was open until 2pm. I go to the shopping center, go inside, and see the lights are off upon approaching the practice. There's a sign outside: "Closed due to emergency; will reopen on December 16th." Ok, this is unpleasant and very bad luck. I was annoyed but not angry, emergencies happen - HOWEVER, the company should indicated on Solv that they were closed. I had to cancel my appointment through Solv and it looks like *I* canceled when in reality the practice was closed. (Just FYI, I had a family obligation to attend to after this appointment, and could not go anywhere else by the time it was over.) Unfortunately, I'm a teacher and make little money so I work three jobs, and I had zero time to go back to the doctor. I figured I may as well try the tele-med service on my lunch break. In the meantime, my UTI symptoms got worse. So I scheduled a tele-med appointment for the Weehawken Prompt MD because I literally did not have time to go for an office visit; I get a message from Prompt MD on my phone that a UTI requires an in-house visit. Here is how the conversation via the app goes. PromptMD: This consultation requires an in office visit. Come any time before 7pm. Come any time before 7pm. Me: Your website says you're only open until 4 and I cannot get there until 4:30. PromptMD: We're open, come before 7pm and you should be good. Me: This is for the Weehawken location, correct? PromptMD: please fill out the paperwork. Ok! The representative even created an appointment for me on the Solv app. So I cancel my evening plans to run to PromptMD Weehawken, only to WALK IN TO A DARK OFFICE. The man working behind the counter tells me they're closed. I stated, "I spoke to a representative for PromptMD and they said to come to the Weehawken location." He responds, "There is no doctor here to see you." I ended up having to go to the Hoboken location and waiting for two hours in order to be seen. This type of treatment is unacceptable. If this location does not get as busy as the other locations, then close it - don't randomly close at odd hours because there is no help available. I've have stellar experience with this company so this whole debacle was incredibly disappointing. This needs to be fixed because claiming to be open when you're not is just shady business practice.

I've been fortunate enough to rarely need a doctor's visit. Outside of an annual physical, I never…read morereally need an appointment. But on those rare occasions when I need something stronger than a Tylenol, it can be quite a headache to schedule something with my primary physician. I was resigned to visiting any local urgent care clinic, when I luckily searched and found this location nearby. I called first and they said that I could come right in (no appointments needed - great!) Plenty of free parking as this is located inside the shopping center - miles better than comparable Hoboken or Jersey City locations. After checking in and taking my vitals, Dr Javed gave me a thorough exam and some medicine that helped right away. He was very personable and easy to talk to (unlike other doctors that feel rushed). Would definitely recommend this location going forward!

TURNED AWAY -- No equipment for basic care…read more On April 26th I called ahead to confirm PromptMD Hoboken was open and accepting patients. I arrived with my daughter who had glass embedded in her finger from a broken screen protector. She was in pain and upset. We were told the facility did not have the equipment necessary to remove glass from a wound. We were turned away without any treatment. I was shocked. Removing a small foreign object from a finger is about as basic as urgent care gets. Their own website says they are "dedicated to providing swift and effective treatment for a wide range of urgent medical needs for patients of all ages." I had to take my distressed child to another facility and pay $250 out of pocket. I sent a formal letter requesting reimbursement, followed up directly with the CEO by email, and received no response to either communication in 14 days. I am sharing this so other families in Hoboken know to confirm not just that a facility is open -- but that they actually have the basic equipment to treat you when you get there.

crazy long wait times with virtually no one in the office. Doctor finally comes in, swabs, leaves…read moreand then we sit for longer. theres no urgency or respect for time. Level of care is low

The other day I stopped by Riverside on 42nd St. in Union City, NJ for my yearly physical & I…read morecouldn't be happier with the professionalism all the girls showed me during my visit. I was greeted by Jesenia & her smile instantly brightened up the room. Her whole demeanor made me feel so comfortable to be there; I was glad, since I'm usually a bit nervous during Dr.'s visits. I also met Cynthia & let me tell you, she not only made my visit extremely smooth but she knew exactly what she was talking about. I was pleasantly surprised on what a knowledgeable & caring person she was during my intake. It takes a special person to be aware that you need to treat the comfort level of a patient first & not just rush them in & out. Cynthia was definitely one of those special people. I saw the Dr. on call, I can't remember his name at the moment, but he also made me feel super comfortable & I could tell he was extremely skilled & a very caring MD. I appreciated his medical recommendations & will be more than happy to be back next year for my physical again & also will highly recommend Riverside Union City on 42nd St., without hesitation.

Review update:…read more Today, the Patient Experience Manager/LPN got back to me with the response I was dreading... that they didn't find any evidence that their staff or anyone took anything of 'monetary value'. I will not be taking my children to an office that I can't trust or where they don't take the necessary precautions to sanitize the rooms after a patient is seen. This is my opinion and from other reviews that I have seen where they leave items behind. I'm very upset that my children will not be seeing their amazing Doctor Hadawi, but this place is not trustworthy.

I'm thrilled with how quickly I was in and out, all 3 staff members who I met today were kind and…read morehelpful, and my prescription was sent over to Walgreens right away. It was an efficient experience and I appreciate that.

I have gone here multiple times since I moved to Hoboken. It has always been a short wait to see a…read moredoctor whether it was for a physical, vaccine, or sudden illness. They were especially helpful one year where I kept catching colds at work and ended seeing them and calling often for appointments and post-appointment questions. They were always responsive and helpful.

Very sweet ladies and I believe they actually care about the patients. The only issue I had was…read moreparking, but that's all of New Jersey. The kindness I experienced from the staff made up for the parking frustration. An extra thanks to the Egyptian Beauty at the front desk!

I don't recommend this place, bunch of classless people work here at reception with no Manner…read more When I booked online I filled up all insurance informations but when I got there I was told, they don't accept insurance. This place makes you to do all the stupid paper work as if You are seeing a physician. They don't email you the result, you need to send them an email and request for your results. They don't give you receipt, you need to send an email to their accounting department to get one. So basically these MFs charge you $200 for next day result and $300 for same day for just picking your nose and you have to do the chasing for getting the results and receipts emailed to you. This place is located in the most awful place of Jersey city. Save yourself time and don't come here.

Came here at 10:30 pm on a Sunday night without an appointment to do a Covid test for travel. The…read morecheck in was extremely easy. You just put your information into their tablet. They will then send you an immediate text where you fill out the paperwork. The entire process took less than 5 minutes to complete. You can then monitor your place in line via there website, which was quite convenient because you don't have to wait inside their office. There were about 10 patients ahead of us, but they move quite quickly. We checked in at 10:26 and were out by 10:52. Christine performed our tests. She was friendly and very professional. All you need is your drivers license. They accept insurance, but also take patients with no insurance. The test was free of charge. The results were ready less than 48 hours later. You have to create an account with Quest Diagnostics to access results.

Love them. The location is very convenient; accessible by 4 main bus lines, on a major artery of…read moreNorth Bergen. There are plenty of food options around the clinic. The clinic is pristine, and so is the area it is located in. Sidewalks completely swept. Even late at night, I didn't feel unsafe. Went in for excrutiating ear pain. They have you check in through their iPad and then fill out a paper form. They collect payment prior to the visit, and without insurance, the cost is $120. English and Spanish are spoken at the office. When I walked in, it was pretty late at night, so it was not crowded. I was visited by the doctor quickly, and the operation began. They send the prescriptions right there, so make sure you have the address and name of your favorite pharmacy at hand. Will definitely return for any messes I find myself in. They are open until midnight.

I normally don't leave reviews but this place is awful. From the moment I walked in to me leaving…read moreit was a disaster. The front desk looked disgusted when I told her I didn't fill out my forms yet. I just booked the appointment 10min prior to my appointment. I came in for a possible concussion and the doctor looked at me like I was stupid the entire time and made me feel very uncomfortable. Definitely don't recommend.

My partner and I have been here three times in the past month and each time has been a different…read moreexperience. I am only going to speak to my experiences. I will note that I am a black woman, and I am also a medical professional who has worked in the urgent care setting as a provider. My first experience was fine. I walked in after a virtual consultation, checked in by a nice lady, and was tested. The PA, Theresa, came in and stood at the door to bark at me if I had any questions and I had none. Received my results rapidly. A mediocre experience. My second experience was great. I walked in after a virtual consultation and was tested. The MA I had, who I regret not remembering her name gave me the best COVID tests I've ever had. She counted down and made the experience almost enjoyable, and provided tissues before and after the test for my comfort. I received my results rapidly and was pleased with my experience. My third experience, which happened this past weekend was atrocious. I had a virtual visit with a PA who was over an hour late to the appointment -- I called the actual site and they told me to leave the appointment site and they would have someone reach out to me in 30 minutes. The PA then called me and went through the questions and she requested I be seen in person and that I can do that at the clinic when I arrived for my test, fine. I walked in during my scheduled appointment time and was greeted by another patient sitting in the lobby who asked me for my information. I was perplexed and turned to the actual front desk reception who said nothing but took down my information. Fine. I sat and waited to be called. As I waited, another receptionist came in and yelled "Ma'am" multiple times into the waiting room until I looked up from my seat, startled, and decided to check me in. I explained that I had already been checked in and she left me alone. I was soon called to the back. I was seated and given no instructions in the chair -- which is fine because I had been here before. Soon, the same PA from my initial visit, Theresa, came in and yelled at me from the door, demanding to know if I was a virtual visit. I explained that the provider from my virtual consultation had asked that I be seen for my symptoms. She continued to yell at me from the door saying that doesn't happen here and then eventually left without saying anything. I was stunned as I sat there. A little bit later, Todd, the MA, came in and started asking me questions. He asked me what I do for work and I explained that I was in the medical profession. After he was done taking my vitals, he said he would be collecting my specimen for COVID 19. I was shocked as I there was no explanation or confirmation from Theresa, and asked if she was coming back first. He said she would but he needed to collect the specimen first. Fine. He collected the specimen with no introduction or preparation for the patient. He did it twice in the same nostril and did not stay in for 10 seconds. At the end, he left. As he was leaving, my nose started to bleed very profusely from the attack and as I had no tissues or anything to stop the bleeding. As such, I bled over my shirt and eventually found gauze in the room. At this point, another PA, entered the room, asked if I was the "NP" very condescendingly and saw that I was distraught and bleeding. He provided me with more gauze and made excuses for Todd saying that they never provided tissues for patients, which was a bold faced lie because, as I mentioned, I had been here previously and was provided said tissues. At this point, I was so fed up with my experience that I asked to leave and my results be uploaded to the portal. I was crying and very upset. I have never been treated this way before at a health care institution and I know for a fact that others have been as well, just looking at these reviews and my partner's experience. Needless to say, I will never come back here as this was an abusive and terrifying experience.

Despite reading all the negative reviews, I went ahead and booked an appointment. Arrived 10…read moreminutes early only to be informed that they are still handling appointments from an hour and 15 minutes earlier but I was welcome to wait! Nope. Don't go here!!!

I was glad to have found CityMD close by, as I was just not feeling too great…read more Fortunately, this was literally a couple of blocks away, and when I arrived, I was greeted warmly and there wasn't much of a line! My wait seemed to have been less than 10 minutes or so, and I was brought to the back, asked questions, and was seen by the doctor - I was diagnosed and prescribed some meds, and I was on my way. I wasn't at all feeling rushed, but everyone was very considerate of your time, which I appreciated! There were some travel-sized tissues and hand sanitizers by the front desk, so that was awesome. Everyone was friendly, from the front desk, the nurse, and the doctor. There's a CVS right down the same block, so super convenient if you have to pick up any prescriptions up afterwards. Thanks, CityMD! +friendly service +clean facility