Fantastic start to finish. Easy online scheduling, helpful front desk. The doctor took my concerns…read moreseriously (I almost didn't come in, because I had been sick for days but not dying, so I thought they'd blow me off), ordered antibiotics and prescription cough medicine that had me feeling better within a day. I would definitely go back anytime I need urgent care.

Great urgent Care center. Front desk is very organized and the process was easy. Was in and out in…read morean hour.

Review - Check in Experience and some updates on the Yelp location - Read as this is now RWJ…read moreBarnabas Health owned. Context: - I had just moved here approximately a week ago from Northern California to West New York, which is right across the river to Manhattan. - for those who are having trouble identifying Primary Cares, I would highly recommend just walking in. - For either yelp or for whoever owns the naming convention, please kindly change this as this is now RWJBarnabas Check in Experience - huge shout out to Praxedis. She was super polite and what was funny to me was compliancy questions she kept on apologizing for. That to me truly made me feel comfortable during a time where I feel like many people are.. anxious. I'll leave it at that. - brought my insurance card and my ID and everything was super smooth, including your post visitation records, which many are familiar with - myHealth Inside & Staff - in addition to the amazing Praxedis, I noticed pamphlets for various MD's, NP's : during an age of misinformation or lack of information I thought this transparency was super helpful, and very much so increase reputation Please note - I have not actually did my visit yet. Will update this review after my visit. To those thinking of coming here - please please remember this is not so much an urgent care anymore as an official regional practice.

I used to like this practice and the doctors and staff. I have no clue how it is now because I…read morecan't get through their awful phone system. I have tried 3 times just now to call the office to make an appointment. The first time their phone system immediately hung up on me. The second time, the connection was so bad, the young woman couldn't hear me and I couldn't understand her for the static and noise of others in the background. The third time there was the same issue--static, noise of others talking, speakerphone echo and delay at their site. The gentleman asked me just now to call back in an hour! Sanitas needs to get their phones fixed!

I was in severe pain because of my cyst and have found this place while searching for urgent care…read morecenters. I called beforehand and the lady who took the phone was very nice & informative. On the contrary of other places that I called, she informed me about all the fees and necessary documents. There was a line when I arrived there and I honestly planned to leave cuz my pain was horrible, but I am sooooo glad that I didn't. The front desk staff, the nurse and the doctor were just awesome. I mean it. They were very friendly, humane, and calming which made me feel very comfortable. I especially want to thank to my doctor, Ms Adriana Hache who took care of me very well. She answered all my questions. She explained me my situation without making me more scared, she calmed me down, she was extremely gentle and friendly. I am very thankful and feel blessed that I was taken care by her. And last of all, it was 1/3 price of the other places that I called. I hope I won't have to come back, but I definitely suggest this facility. Thank you all.

Good Evening, I want…read moreto share the experience that I had tonight at Diligent Urgent Care. First of all, I took my daughter about a week ago and I was very happy with the place. So now that I had to take my son to the doctor because he was very congested, I decided to take him in to you. Before going, I called at 6:20pm to ask if I was able to take my 8 month old that was very congested and the lady said yes. I immediately went and I waited outside while it was about to rain. At 8:23pm, one of the other ladies finally approached me to ask me why I was there. I told her that I was bringing him in because he was very congested. She then said, "Oh, I thought that it was for you!" Why would I be with a stroller outside in the cold about to rain if it was for me? Obviously, I had a baby that I needed taken care of. She then responded with, "Do you have a pediatrician?" Really? Is that even a question? Why are you guys even there? I do have a pediatrician and if it wasn't because she's out, I wouldn't be taking my babies to an urgent care. I would just go to their doctor. I find it to be extremely unprofessional and lack of care! The lady that answered the call should've told me that that person was leaving at a certain time so that I don't waste my time going and waiting on line in the cold with a sick baby for over an hour. It's just so easy for them to say no... Lady approaching the line and focusing on last customer just because they want to leave work at a certain time should've seen that I had a stroller and made sure to approach me since the beginning to let me know that pediatrician was leaving or made it a point to let me in before the pediatrician left as he was the only baby on line! I would review the staff members that you have as the other guy at the front desk was just leaning back on his chair! I'm sure there's a lot more to be done than to just be leaning on his chair! I hope you take this feedback into consideration! I'll definitely not be coming back!

TURNED AWAY -- No equipment for basic care…read more On April 26th I called ahead to confirm PromptMD Hoboken was open and accepting patients. I arrived with my daughter who had glass embedded in her finger from a broken screen protector. She was in pain and upset. We were told the facility did not have the equipment necessary to remove glass from a wound. We were turned away without any treatment. I was shocked. Removing a small foreign object from a finger is about as basic as urgent care gets. Their own website says they are "dedicated to providing swift and effective treatment for a wide range of urgent medical needs for patients of all ages." I had to take my distressed child to another facility and pay $250 out of pocket. I sent a formal letter requesting reimbursement, followed up directly with the CEO by email, and received no response to either communication in 14 days. I am sharing this so other families in Hoboken know to confirm not just that a facility is open -- but that they actually have the basic equipment to treat you when you get there.

Updating this review to 4 Stars from 5…read more Dr Islam is fantastic, the office is not. As others have said, I was supposed to receive a call back today for an update after tests were run. No call back; I called, and after holding for a while, was told I'd receive that call back. None received. I'll drop to 3 stars tomorrow if I still can't get a valid response. Reasonable waiting time.  Saw Dr Islam, in whom I have the highest level of confidence.

Review update:…read more Today, the Patient Experience Manager/LPN got back to me with the response I was dreading... that they didn't find any evidence that their staff or anyone took anything of 'monetary value'. I will not be taking my children to an office that I can't trust or where they don't take the necessary precautions to sanitize the rooms after a patient is seen. This is my opinion and from other reviews that I have seen where they leave items behind. I'm very upset that my children will not be seeing their amazing Doctor Hadawi, but this place is not trustworthy.

This place is unbelievable it says no walkings and I already have witnessed 2. I have an…read moreappointment for my daughter who has a lump on her head at 9:45am it is 10:20 I'm still in the outside waiting room mind you we are still in pandemic. My daughter is immunocompromised. I have lupus and I'm exposing my child and myself to all these sick people. Outrageous.

I'm thrilled with how quickly I was in and out, all 3 staff members who I met today were kind and…read morehelpful, and my prescription was sent over to Walgreens right away. It was an efficient experience and I appreciate that.

I have gone here multiple times since I moved to Hoboken. It has always been a short wait to see a…read moredoctor whether it was for a physical, vaccine, or sudden illness. They were especially helpful one year where I kept catching colds at work and ended seeing them and calling often for appointments and post-appointment questions. They were always responsive and helpful.

Very sweet ladies and I believe they actually care about the patients. The only issue I had was…read moreparking, but that's all of New Jersey. The kindness I experienced from the staff made up for the parking frustration. An extra thanks to the Egyptian Beauty at the front desk!

I don't recommend this place, bunch of classless people work here at reception with no Manner…read more When I booked online I filled up all insurance informations but when I got there I was told, they don't accept insurance. This place makes you to do all the stupid paper work as if You are seeing a physician. They don't email you the result, you need to send them an email and request for your results. They don't give you receipt, you need to send an email to their accounting department to get one. So basically these MFs charge you $200 for next day result and $300 for same day for just picking your nose and you have to do the chasing for getting the results and receipts emailed to you. This place is located in the most awful place of Jersey city. Save yourself time and don't come here.

Came here at 10:30 pm on a Sunday night without an appointment to do a Covid test for travel. The…read morecheck in was extremely easy. You just put your information into their tablet. They will then send you an immediate text where you fill out the paperwork. The entire process took less than 5 minutes to complete. You can then monitor your place in line via there website, which was quite convenient because you don't have to wait inside their office. There were about 10 patients ahead of us, but they move quite quickly. We checked in at 10:26 and were out by 10:52. Christine performed our tests. She was friendly and very professional. All you need is your drivers license. They accept insurance, but also take patients with no insurance. The test was free of charge. The results were ready less than 48 hours later. You have to create an account with Quest Diagnostics to access results.

Love them. The location is very convenient; accessible by 4 main bus lines, on a major artery of…read moreNorth Bergen. There are plenty of food options around the clinic. The clinic is pristine, and so is the area it is located in. Sidewalks completely swept. Even late at night, I didn't feel unsafe. Went in for excrutiating ear pain. They have you check in through their iPad and then fill out a paper form. They collect payment prior to the visit, and without insurance, the cost is $120. English and Spanish are spoken at the office. When I walked in, it was pretty late at night, so it was not crowded. I was visited by the doctor quickly, and the operation began. They send the prescriptions right there, so make sure you have the address and name of your favorite pharmacy at hand. Will definitely return for any messes I find myself in. They are open until midnight.

I normally don't leave reviews but this place is awful. From the moment I walked in to me leaving…read moreit was a disaster. The front desk looked disgusted when I told her I didn't fill out my forms yet. I just booked the appointment 10min prior to my appointment. I came in for a possible concussion and the doctor looked at me like I was stupid the entire time and made me feel very uncomfortable. Definitely don't recommend.

My partner and I have been here three times in the past month and each time has been a different…read moreexperience. I am only going to speak to my experiences. I will note that I am a black woman, and I am also a medical professional who has worked in the urgent care setting as a provider. My first experience was fine. I walked in after a virtual consultation, checked in by a nice lady, and was tested. The PA, Theresa, came in and stood at the door to bark at me if I had any questions and I had none. Received my results rapidly. A mediocre experience. My second experience was great. I walked in after a virtual consultation and was tested. The MA I had, who I regret not remembering her name gave me the best COVID tests I've ever had. She counted down and made the experience almost enjoyable, and provided tissues before and after the test for my comfort. I received my results rapidly and was pleased with my experience. My third experience, which happened this past weekend was atrocious. I had a virtual visit with a PA who was over an hour late to the appointment -- I called the actual site and they told me to leave the appointment site and they would have someone reach out to me in 30 minutes. The PA then called me and went through the questions and she requested I be seen in person and that I can do that at the clinic when I arrived for my test, fine. I walked in during my scheduled appointment time and was greeted by another patient sitting in the lobby who asked me for my information. I was perplexed and turned to the actual front desk reception who said nothing but took down my information. Fine. I sat and waited to be called. As I waited, another receptionist came in and yelled "Ma'am" multiple times into the waiting room until I looked up from my seat, startled, and decided to check me in. I explained that I had already been checked in and she left me alone. I was soon called to the back. I was seated and given no instructions in the chair -- which is fine because I had been here before. Soon, the same PA from my initial visit, Theresa, came in and yelled at me from the door, demanding to know if I was a virtual visit. I explained that the provider from my virtual consultation had asked that I be seen for my symptoms. She continued to yell at me from the door saying that doesn't happen here and then eventually left without saying anything. I was stunned as I sat there. A little bit later, Todd, the MA, came in and started asking me questions. He asked me what I do for work and I explained that I was in the medical profession. After he was done taking my vitals, he said he would be collecting my specimen for COVID 19. I was shocked as I there was no explanation or confirmation from Theresa, and asked if she was coming back first. He said she would but he needed to collect the specimen first. Fine. He collected the specimen with no introduction or preparation for the patient. He did it twice in the same nostril and did not stay in for 10 seconds. At the end, he left. As he was leaving, my nose started to bleed very profusely from the attack and as I had no tissues or anything to stop the bleeding. As such, I bled over my shirt and eventually found gauze in the room. At this point, another PA, entered the room, asked if I was the "NP" very condescendingly and saw that I was distraught and bleeding. He provided me with more gauze and made excuses for Todd saying that they never provided tissues for patients, which was a bold faced lie because, as I mentioned, I had been here previously and was provided said tissues. At this point, I was so fed up with my experience that I asked to leave and my results be uploaded to the portal. I was crying and very upset. I have never been treated this way before at a health care institution and I know for a fact that others have been as well, just looking at these reviews and my partner's experience. Needless to say, I will never come back here as this was an abusive and terrifying experience.

Despite reading all the negative reviews, I went ahead and booked an appointment. Arrived 10…read moreminutes early only to be informed that they are still handling appointments from an hour and 15 minutes earlier but I was welcome to wait! Nope. Don't go here!!!

I was glad to have found CityMD close by, as I was just not feeling too great…read more Fortunately, this was literally a couple of blocks away, and when I arrived, I was greeted warmly and there wasn't much of a line! My wait seemed to have been less than 10 minutes or so, and I was brought to the back, asked questions, and was seen by the doctor - I was diagnosed and prescribed some meds, and I was on my way. I wasn't at all feeling rushed, but everyone was very considerate of your time, which I appreciated! There were some travel-sized tissues and hand sanitizers by the front desk, so that was awesome. Everyone was friendly, from the front desk, the nurse, and the doctor. There's a CVS right down the same block, so super convenient if you have to pick up any prescriptions up afterwards. Thanks, CityMD! +friendly service +clean facility