Amazing quality, lots of variety. I regret not buying more. Not sure if the price is in the…read moreexpensive side, but it's all worth it.

This store at Madrid's Plaza Mayor has a great assortment of traditional headwear that reflects the…read morevarious regions of Spain. Surprisingly, despite the location, it was also rather reasonably priced. Even here, I was happy to find the Elosegui brand of headwear, which was founded in 1858 in Tolosa, in the Basque Country (northeastern Spain). Various Basque headwear is pretty hard to find anywhere, especially of good quality (this was made out of wool to keep your head warm in the winter), so I was pleased to find it in Casa Yustas and was able to buy a particular one that is typical of the Basque country's Pyrenees region for myself (boina pirineos, yes, that specific!) - both as a souvenir and as something I can wear often! Customer service was a bit worn because of the gamut of tourists outside the doors, but also friendly once they see you're interested in actually buying something. I would peruse through the selection here again if I do come back to the area.

. C. de SerranoA well-decorated four-story corner building…read morewith an entrance on Calle de Serrano. Artworks are sourced from different painters, past and present. For walk-in, you wait till an uniformed salesperson is available. They don't have the color of the item I'm interested in, so he offered to have one delivered to the store in "one hour". I double confirmed before leaving for lunch. An hour spent at La Bien is wonderful. But when I returned, they said, a few more minutes. "Five? Ten minutes?" They can't say. So I left again and returned 45 minutes later. The item still hasn't been delivered. I think they should set a realistic time for all concerned. The sales agent was kind enough to offer a cab ride to Global Blue. After a brief wait, we opted just to walk there, which isn't a five-minute away as they said. He also gave me a small pack of candies, and I brought it to the Madrid Open, for fun - thank you.

Loewe is one of my favorite brands, because it is one of the most understated luxury high-quality…read morebrands in the worlds. The majority of the staff can speak a moderate amount of English, but because Noella is the best with English she's always the person thats helps me.

The Zara on Calle de Serrano is HUGE!! There are multiple levels stocked with the cutest selection…read moreof women's clothing. You can also find shoes, accessories, perfume, and household goods on the top level. Because of the size of the store, there is often quite a line to try things on in the dressing room. Just know that going in and be prepared to be patient. If you are leaving the EU, make sure you bring your passport with you so that you can get a VAT receipt. This allows you to claim a refund on the tax paid. The staff is very helpful and knowledgeable and can walk you through the process. The selection of clothes is vast and they have so many cute items! I always leave room in my suitcase for a shop at Zara. The prices are better than the US Zara, particularly if you get a VAT receipt.

High end zara with best products I've seen but staffs are working too damn slow and inefficient at…read morethe men's floor. Why's two staff at one cashier counter when there's 6people waiting in line??? Plus chatting and giggling. It would've stopped me from writing this review if one of them said "thanks for waiting". Spain is great but people are so fucking slow and ignorant.

Mi novia de USA estuvo ayer. El peor trato que ha recibido nunca en un sitio. No entiendo cómo se…read morepuede ser tan desagradable cuando quieres vender. Nada recomendable, al menos hasta que cambien al personal. Además no hacen devoluciones de dinero, solo te dan crédito para volver a comprar algo.

Love this little gem of a store. Slightly Boho styles, amazing soft, breathable fabrics. The only…read morecomplain is - the sizes are limited, as this is a boutique, and if they sell out - you are out of luck. Check out the accessories and scarves in the back!