Michael French had my partner and I do an assessment to understand our relationship dynamic. During…read morethe session to review it, he would quickly glaze over our strengths and then lecture us on our weaknesses. The whole session was him just over explaining our results and hardly letting us explain how we could have misunderstood certain items on the assessment or provide any worthwhile feedback. I felt no say in what we could talk about and the sessions we went to felt completely over taking by Michael. Additionally, his office decor is extremely distracting.

Not a great place for help. You can tell this entire outfit is tied up in contracts, money making…read moreschemes and more. Even looking at their site, everyone is listed as "independent contractor" to ensure if you want to sue for something, you can't go to the owner for it. Anyways, I had a therapist there that wouldn't ask questions, would hardly talk. Just say "hey catch me up on the week" and let me ramble and ramble. I left feeling like I couldn't get any advice for how to improve my life or outlook. First thing out of their mouth, ALWAYS, is money. They keep a card on file so they can charge it as needed. Granted that isn't an issue but they won't talk to you to schedule an appointment until they have your credit card on file. When you walk in, "okay will will charge your card on file ok?" You call them, "we will charge your card for cancellations." I just cancelled all treatment and they called me back saying, "Okay everything is cancelled and your bill is paid so we wont charge you." Of course you wont! You don't let me get two feet away without charging me! One time, they went to charge my account on file, I guess it rejected it. It is my daily card, use it all day every day. I knew it worked. God forbid they wait until next appointment to collect two payments. Nope, they are calling me almost immediately, "We need a new card number to pay your co-pay." Oh yeah, I have insurance that makes it a few bucks to go. They take a LONG time to get that information so they charge you full price and put it towards deductible until they get insurance clearance. Listen, I know they need to make money. I'm not mad at that. But if people are taking the steps to see you, stop having the front desk focus on money SO MUCH. EVERY SINGLE CONVERSATION I have with them ends up talking about fees, charges, cards, etc. I got it the first 500 times you said it, STOP! And yes, get better therapists. I'm paying to go in weekly to just chit chat (one sided) and what advice I do get is not appropriate (Yes, I was told once to "drink more alcohol." Needless to say, I am never going back. But they are nice so they get a bonus star for that.

If I could give 0 stars I would l, I guess that one star can go to the receptionist that apologized…read moreafter my husband and I sat in the waiting room for 36 minutes PAST our 6pm appointment which we showed up 15 minutes early for. All of this after we signed a form stating we would be charged $50 if we cancelled within 24 hours of our appointment or if we were late! I mean are you kidding me, do I get a $50 check in the mail for waiting an hour and still wasn't seen!? While making the difficult decision to make this appointment in the first place, TERRIBLE SERVICE when you are trying to meet with a counselor! Please find somewhere else to go if you want to be seen, moreless on time!

If I could give 0 stars I would l, I guess that one star can go to the receptionist that apologized…read moreafter my husband and I sat in the waiting room for 36 minutes PAST our 6pm appointment which we showed up 15 minutes early for. All of this after we signed a form stating we would be charged $50 if we cancelled within 24 hours of our appointment or if we were late! I mean are you kidding me, do I get a $50 check in the mail for waiting an hour and still wasn't seen!? While making the difficult decision to make this appointment in the first place, TERRIBLE SERVICE when you are trying to meet with a counselor! Please find somewhere else to go if you want to be seen, moreless on time!