I've had a very disappointing experience with this State Farm office. They are extremely…read moreunresponsive unless they need something related to my money. When I actually need help or support, messages go unanswered. Back in October, Carmen promised to credit my account but failed to do so. I waited for months and received no meaningful support or follow-up despite reaching out multiple times. More recently, I've been trying to contact them to cancel one of my policies, and once again, they will not respond at all. This is especially frustrating because texting is offered as a communication option, yet messages are ignored when it's inconvenient for them. This lack of responsiveness is unfair and unprofessional. I do not recommend Carmen or this office.

I needed to insure 4 vehicles at the same time and Jasline made what should have been a very…read morecomplicated task into a very straightforward and totally understandable process. Whenever I had a question on a specific coverage, she clearly explained the purpose of the coverage and helped me select the best option. Amazing job! Thank you, Jasline for an outstanding experience!

"Thank you so much for your excellent service, patience and consideration of my insurance needs. I…read morehope we can do more business in the future." Arkadiy K.

I worked with Jamie Reed who was very knowledgeable, kind, and punctual. She made the process very…read moreeasy to understand as this was my first time getting auto insurance. Thanks to her and LRA as a whole!

What a relief it was to talk with Kristen!! She was…read moreextremely helpful and patient to explain my options and benefits related to my change in policy. She ensured that we have all the information need. She is a value employee on the team and the reason we chose State Farm to care for out insurance needs. Thank you Kristen!!​

I am deeply disappointed with the handling of a serious and time-sensitive issue by the James…read moreRaynor State Farm Agency in Orange City, Florida. To be clear: I am not a State Farm policyholder and never have been. Despite this, the agency allowed a claim--filed by my husband under his own policy--to be incorrectly attributed to me and reported to LexisNexis. NexisLexis gets their information from State Farm. Being an additional insured does NOT make me the filer of the claim. I never purchased insurance with State Farm! They are outright dishonest and lied to my husband and I have since been removed from their policy with him. Regardless of the response to this review from James Raynor, I have already spoken to Nexis Lexis myself. That false reporting has resulted in substantially higher insurance quotes as my own policy renewal approaches. I contacted this office repeatedly to correct the mistake. Calls were not returned, follow-ups went unanswered, and responsibility was repeatedly deflected. When I finally dealt directly with Jayme Vazquez, I clearly explained the error and the financial consequences I was facing. I requested two very simple, reasonable actions: correction of the erroneous claim reporting, and a formal letter confirming that I did not file a claim with State Farm. Neither has been done to date. Instead, I was given a letter that did not address the error and was unusable for my insurance carrier. I was also told I would be removed from a policy as an additional insured after providing proof of my own insurance--but I still have not received confirmation that this was completed. The most troubling part is not just the original mistake--it's the refusal to fix it. Insurance reporting errors can have long-term financial consequences, and this agency showed no urgency or concern for the damage being caused. And to add insult to this, I am a veteran and this is how they treat the very people who served our country to provide the freedoms that they are enjoying while slowly destroying mine! Because this office failed to act, I was forced to escalate the issue and file a complaint with the State Insurance Commissioner and I have also reached out to the CEO Jon Farney via email and U.S. mail. If you value accuracy, responsiveness, and advocacy from your insurance agency, I would strongly advise looking elsewhere. This insurance company is the worst I have dealt with in all my years of driving and I advise everyone to seek coverage someplace else because you WILL regret using them. Their other low reviews show they are consistent in being absolutely among the worst!! UPDATE - somehow, the report error with Nexis Lexis appears to have been magically fixed even though James Raynor stated there was nothing they could do. Liars!!! I repeat RUN from this company! Find someone reputable, honest and ethical to do business with!

Good company to work with for business insurance. Everyone I've talked to there has always been on…read moretop of things and provided great service. Definitely a recommended company for business insurance coverage.

Absolutely had an extremely good experience with Kylee. She helped me with my mother changing her…read moreauto insurance and saving her quite a bit of money, which on a fixed income is extremely important. She was professional, efficient, quick with the quotes, and would definitely recommend to anyone. Again, a great experience.

Been with these folks almost 10 years and as of late they have become lazy, uncaring and…read moreinattentive to their customers. Called 10 days ago to see if they could give me a better rate, they assured me an agent would call me back the next day. No one ever did. Today, I was placed in hold twice for over 10 minutes, never did talk to an "agent", my question was answered half-way via the secretary. What a joke! Their customer service is zero! I do not recommend nor suggest these people anymore.

Amazing customer service! They actually slow down and hear out your problems and not make you seem…read more"less than them" like a particular office (in Longwood)

I just wanted to thank Jessica Estrada for doing an amazing job helping me on setting up my…read moreinsurance policy thru State Farm. She was extremely responsive to my queries, answered all my questions, did not pressure me about anything, and got me my binder all in the same day! Thanks again Jessica, and I will reach out to you for any other insurance needs we have! 10/10 rating.

Always excellent service , Yolanda is on top of things , making sure what forms need to be signed…read morebefore my renewal. Very helpful with your insurance needs and getting you covered . Long time client.

Yolanda Ramos is the best! Don't ever let her go! Always…read morehelpful, pleasant and quick to fix everything!

Packard Insurance Group is truly exceptional.  They take the time to explain coverage options…read moreclearly, answer questions with patience, and make sure you get the right protection for your needs. Their communication is always prompt and professional. I highly recommend them to anyone looking for an insurance agency that goes above and beyond.

Great company. Been using them for over a decade. Handles everything from auto to home etc. The…read moreservice is much more personalized as you'll likely be dealing with the owner 1 on 1. Always got my questions answered timely and the process is very organized. Highly recommend.