Great insurance company. Excellent claim service and friendly staff. Best place in Gadsden to have…read moreinsurance.

Brandi took care us on our windshield replacement. She helped get everything done on a timely…read moremanner. Very good staff.

Recently dropped State Farm after 30+ years had pipe burst upstairs and bc I have MS I reported it…read moreas an emergency ADA problem. Another words you could see thru the floor to concrete patio 10 feet below. After a week, I took pics and video of extensive damage and paid out of pocket bc I was walking with a walker and got door dash thru the window. State Farm said bc they didn't inspect and they had 30 days to do so, they refused to cover and this is after failing to cover an accident where we both had State Farm. They're in a class action lawsuit for failing to pay claims that should have been paid. They reject about 80%. Try Allstate.

Great service! I needed a summary statement of our coverage emailed to my office. I had it in…read moreless than 5 minutes.

Do not, under ANY circumstances use this office…read more Long version: This office insured my uncle's car for him, and he allowed me to use it out of state for school. I used it for roughly a year, and as of this review, am returning it to him next week. I had a fender bender in a rental car, and the rental company contacted State Farm for a claim. During this process, the local office dropped my uncle's policy completely, claiming that they needed to speak to me and were never able to contact me. They had my contact information through my uncle (supposedly), and insisted that I never answered the phone and was generally unhelpful. To be fair, I wasn't told this myself. This is what my uncle repeated. I don't believe he would lie. Long story short, they cancelled his insurance out from under him because I wasn't easy to contact. The problem? I went through THREE MONTHS of phone records, and the only time I ever spoke to a state farm agent or employee was when I called them. They made NO efforts to contact me over the supposedly important information, and dropped his insurance because of it. NEVER use State Farm, and if you must, NEVER use this agency. I've been given the run-around over this accident for over a month, and my uncle got screwed out of his insurance because of something I didn't do. Full disclosure: I had an accident in the loaner car earlier in the summer, which may have complicated things. It was a non-fault accident and was covered by my uncle's State Farm liability insurance. Despite this being non-fault, there may have been complications leading into the fender bender. I don't know, and I hope I'm not treating this office unfairly because of information that I don't have. Either way, I don't take kindly to being blamed for something that is untrue and my uncle paying the price for it. I will never use State Farm again, and I am offended that this office blamed me for not picking up the phone. It's simply not true.

State Farm is denying claims of people who don't file them unless necessary. It used to be…read moreexpensive but good insurance, now you don't even pay medical expenses for your own clients.

Great environment, helpful staff, & friendly agent. Always willing to help find the best price…read morepossible. Won't offer you anything they don't think you need.

We have been banking here over 30 years.Whether car loans or home mortgage,It is conveniently…read morelocated on 411 and has great service.This is the bank to use for The Working Man Review.

Really un-impressed with our visit here. We really needed to go inside to see a teller and get some…read morecash. First off, they were extremely unorganized with customer lines and 'attempting' to promote social distancing for Covid. They really need to rethink how they are approaching this. Secondly, it's the first Saturday in the new year and they had one teller working .... one. Let's just say if there were more tellers we would have seen them, because we were in line so long they would have come back and started helping people. Really unfair to the one person working, a manager should have stepped up if she was truly the only teller available. Lastly, they didn't have any cash????? It's a bank. Ok, that may be an exaggeration, but they weren't sure if they had enough cash for us .... really? I though banks ran on numbers and trends and were a little more on top of what's happening then to run out of cash and use a lame excuse that it's because people are cashing stimulus checks. I'm pretty sure the banking community knew before the rest of us when that money was going to start hitting ... and if not, again not the customers fault. Overall not impressed! I'll leave it at two stars for now, but significant improvement is needed or I would push this down to one star.

Warren Helms is the absolute best to work with. He goes above and beyond for his clients, giving…read morethem his personal cell phone number and working past 5 pm and the weekends. He's literally always available to take a call!