No stars! It made me select one! This is the WORST insurance company I have ever had! NEVER would recommend to anyone! They dropped our full coverage without telling us! read more

The email they sent me was false advertising at its best. It says to call in for a free quote and get a $20 eGift card in return (in the fine print it states that the gift card will be emailed to you within 3 days of your quote). It's been day 5 since my quote and no surprise $20 eGift card email. I'm glad I chose Geico instead I hate false advertising with a passion! read more

I wish I could give ZERO stars but this was not an option. Direct Auto changed my policy because they assumed I had an out-of-state license. No communication was sent requesting verification. Although I have sent proof that I have a NC license for over 4 years, they are now reverting the policy back to how it was and I HAVE TO PAY a down PAYMENT for YOUR ERROR. You changed it without calling to verify or send a letter giving me instructions to provide proof. So now I have to pay $60 more than my regular payment for next month or PUT A DOWN PAYMENT TODAY. How? Make this make sense. Due to your lack of communication...you messed up my policy with no remorse. I literally now have 9 days to get another insurance company. Thanks. Taking my business elsewhere ..... where they communicate. read more