The absolute worst service I have experienced in my 40 + years of business dealings Att and Direct Tv have horrible customer service and apparently no supervisors employed as I tried to speak with a supervisor and was never given one. Mind you I was given 5 different phone numbers to call to try and find assistance with my billing issue. In June 2022 I negotiated my account and closed it. I had a hell of a time getting out of it. I then was billed by a debt collector for this negotiated amount after 5 months of having closed my account. Unbelievable. This is the worst company you could ever work with. I will NEVER have Direct Tv or Att EVER!!!!!!!!!!! read more

This place has excellent service until you have to cancel, I want you cancel direct TV they give you the runaround , I have five boxes that need to be returned can't return them because they will not send me the kit or the bar number to send it back, the cancellation department sucks here cannot get the right service they want you to pay for these things I'll be out $500 because of these assholes read more

Man, I have been with this company for over 20 years. Ever since ATT has taken over it has gone in the toilet. Snow bird and have 2 accounts with. One in Washington and one in Arizona. When we leave Arizona in the spring we put the service in vacation mode. I called to have it taken off vacation mode a week ago as my wife was heading down ahead of me. Well, she still doesn't have service. They have been out numerous times. This is not the technicians fault. Where they have their overseas phone bank, they can't get it right. Will give them another day to straighten this out or I will change both accounts to Dish. read more

AT&T has ruined DirecTV. I needed to switch out a wired mini receiver for a wireless mini receiver. Customer service said it would cost me $250 in addition to the monthly fee I already pay. so much for customer service Stay away from AT&T and DirecTV read more

Called to get a service tech to set up remote on new tv at a clients home. No help at all. The lady who has this service is 84 years old with lack of memory and brain function. No way will she remember a pass code or security question. Can't get service to fix remote to new TV or cancel service so a new one could be set up. What to do. Company has my name and address on account but won't do anything without security information. WHAT A MESS. NO HELP AND PAYING EACH MONTH FOR THIS. TIME TO CHANGE I GUESS. 166.00 EACH MONTH FOR THE CLIENT TO WATCH 1 CHANNEL. CAN'T EVEN DOWNSIZE. read more

I have not been able to sign in to our account for FOUR months. All I get is the runaround when talking to them. My husband goes into the local ATT office and pays the damn bill. If it weren't for the sports channels he watches, I would cancel it. I could do with my Amazon Fire Stick and Roku. BIG Mistake trusting ATT. We dumped their phone service and went to Verizon. Since ATT and DTV merged it has been a nightmare. I hope my husband gets tired going into the office and we can DUMP them completely!! NOT HAPPY! read more