This is a review of a recent "service assistance" at the S. Cedar Xfinity store in Lansing,…read moreMichigan. I actually met with the manager of the store, Sebastian. Who slouched in chair, chewed gum, did not give me eye contact or appear to be friendly. Beware when you go in to have specific questions prepared. Look out for omissions on their recommendations. For example, I was told he could lower my internet course with a deal but part of the deal was a Samsung tablet. I said I didn't need it. Sebastian said it was part of the deal so I said ok. Sebastian didn't mention that by taking he tablet I would be paying $140 over three years. I went back to return it and it took them over half an hour just to accept it back after they ask for SS # and photographed my drivers license. Be sure you ask the "helper" to explain your service and the costs of each item before you accept it. Also the terms they use for different services are ambiguous. Be sure to ask about what for example "video" means. Good Luck

Just had someone replace our box, upgrade our service, and he was amazing. Clear, focused,…read moreengaging, and a totally warm and wonderful person. They talk about a breath of fresh air--he was a gust. He made my day start with energy and good humor and the sense that the world is a good place. Exactly what I needed without being aware of it. His name is Ryan and you would be lucky to have him work of your cable--his energy is high without being over-the-top.

Salesperson Jessica arrived at our home my 78 yr old husband was home alone. She promised she/the…read morecompany would remove our leased equipment off our roof from our current provider which after speaking to an attorney and our leased contract owner it's not legal, and she lied about speed test which we had performed when she left. She wrote down the incorrect address to our home knowing my husband spoke the correct one verbally to her and that our address is correctly on our driveway and mailbox for all to see, then sent equipment to an address that does not even exist according to the manager of the USPS office. Looking up on the better business bureau this company has deceptively install tactics that pray on people older than 65. She lied about our neighbors liking and happy with their account with them and after I spoke face to face with my neighbors I heard the horror stories of regret. Turn these people into the Attorney Generals office immediately by filing complaints. This is almost fraudulent behavior and file complaints to the BBB and to the FTC. Dispute this with your banking institution and call your local authorities and contact your postal service! As they are using the USPS postal service incorrectly by knowing that they deliver mail, or billing or equipment knowing the customer does not obtain it this is using a federal business to deliver possible leading to try to obtain monies via collections etc.

This company is a scam!! Do not use them at all. Jeff called to try to get us to switch our direct…read moreservice over to them with a new promotion. He said it would be $50 cheaper. Thankfully, after my husband was going to give go ahead, I got on the phone and asked more questions, especially about saving things on our DVR. He said another person in their office could do it for us for free, even though they usually charge for it, because we only 50% filled on our DVR.. And at the same time, I looked up online for reviews and saw they were terrible. When I told him that we are not going to make the change and go with them, Jeff hung up on me and didn't say a word before he did. DO NOT USE Everett Communications. Thank goodness we didn't completely fall for it.

They were amazing. Installed my home cameras, mounted two TV's along with painting my entire home…read more Great communication will use them for all my home renovations and maintenance needs.

SOS TV & Home Services is a business you cannot trust. SeVonte McDonald is the name of the business…read moreowner. He does NOT have a business address. Apparently he's running his business from home, but still uses no address. Big red flag! The only thing he has is a phone number. His email address: sosmihome@gmail.com We called and set up an appointment for him to diagnose the problem. He did that. He only accepts cash he told us. He told us we had to pay for the part that he had to order, so he said we needed to pay up front. That was NOT a good idea, but we paid him a few hundred. He ordered the part, having them ship it to our address. It never got to our address and I don't think it was ever sent. We were told it was undeliverable because they needed a signature. Well, someone is always home. No one came to our door, rang the bell, nor knocked. Apparently, this "part" came to our address within a few days which we were told to expect it within 7-10 days. The parts supply person told him they would send the part to him WHEN they got it back. It's been since Dec. 2, 2025 since SeVonte was here, and it's already the end of the month and there is NO part and he will NOT answer his phone or texts from us. He took our money and apparently it looks like he stiffed us because he's not answering his phone and has NO reason to ignore us. Do NOT trust this company or SeVonte! He is a thief, a predator, and a criminal and should not be in business. We are disabled senior citizens and he knew this. He takes advantage of people like us. We wish we never trusted him.

I wouldn't give their customer service a single star. Everytime i have scheduled an appointment for…read moreservice they have changed the time by as much as 4 hours!. If you get dish and ever need a service call, you can probably expect this problem. On top of that they wait until the last minutes of your scheduled time to notify you of the change.

Well what can say... to say the service SUCKED would be like me saying I looked like I did at…read more20.... They messed up my billing so much I have tried to quite them but they wont let me because they put it under the wrong first name. So I am suppose to have a secret pass word... Why yes they do... To bad for me that it is a secret to me... So I call customer service besides hanging up on me I have now be on hold for 2 hours and 50 minutes. So what is Guiness World Record for being put on hold??? I guess my rep from Dish and I are going to find out...

It has taken over one hour trying to get a simple answer this morning. The last transfer has taken…read moreover 25 minutes and I am still on hold. This is not unusual...either you can't talk to someone, when you finally get someone to speak with, they can't speak English that you can understand, or you are put on hold. We have difficulty connecting to the internet in the mornings! Oh my, I know this service could be much better and I certainly hope they work on improving it. The above is the reason, I cannot give them a four or a five star rating. At this point I am hesitant to even give a three star rating.