Worst experience I've had in any retail, or service oriented business ever. Wish I had looked on…read morehere first before I went forward using them. Obviously I'm not the only one with a bad experience with them. Manager lied to me, took almost 6 months to get all the countertops in and the final one came in cracked! And they offered me a 10% discount! I laughed and they came back with giving me the "cracked" piece for free! The installer was incredible, it's tough to see the crack. But the manager seems to be patting himself on the back for giving me that cracked piece after 6 months. BTW, did I mention he lied to me. Too long of a story to tell but do yourself a favor and go elsewhere, anywhere else!

I recently took square foot and picked out vinyl plank flooring. After getting home and getting…read morehalf way through noticed several pieces had broken edges plus they had short changed me 12 square feet. Went back and they did not have enough to refund me!!!!! They knew about damaged pieces that were sold. Be very careful when receiving your supply. Check boxes for damage and recalculate your sf with what the invoice. I have to find similar pieces to finish out flooring.

Wish I could give this store zero stars. I've never had a good experience with this store, but have…read morenever given a review until now. When calling the store a little over a week ago to find out when my online order that was received would be canceled. I was told I had until the 23rd. today my order was canceled. I immediately called the store and was told there was nothing they could do about it. This included Genetha, who is an assistant manager. Despite the fact that the order was just canceled this morning they refused to do anything to accommodate me once again this just adds onto the other bad service I received, such as 30 minute waits to get curbside pick up, slow or nonexistent customer service within the store, etc. Recommend you pay a few cents extra for your products and go up the street to Lowe's. At least they pick orders, timely, bring your curbside out timely, and don't cancel your orders earlier than they told you on the phone. This Home Depot should be shuttered.

worst furniture I've ever bought. the screws didn't line up. I went to Lowe's and bought screws to…read morekinda build the furniture. it's still crap. wobbly and I hate it. thanks! I'll never shop at Home Depot as long as I live. and I've probably bought 100,000 or more from them in the past 20 years. sad. end of an era. I'm all Lowe's now.

First class. Friendly helpful folks clean yard top to bottom you can tell they care about their…read morework and yours

I am writing to publicly report an appalling series of failures, mismanagement, and unprofessional…read morebehavior I experienced at your Ridgeland, MS location (Store #2622) on November 24, 2025. My purchase consisted of a refrigerator, over-the-range microwave, and gas range, totaling $1,880.28, which I paid in full at the time of sale. Before I continue, I want to commend Sales Associate Leonard (#921214) for his excellent service. He was courteous, knowledgeable, and the only helpful employee involved in this transaction. Unfortunately, the same cannot be said for the rest of the experience. I worked with Carrisa, who identified herself as a department supervisor, to finalize my purchase. I clearly provided the correct Mississippi delivery address in Jackson, MS 39206. We completed the installation contracts, and I asked how delivery would be scheduled. Carissa dismissed my question and said Lowe's would contact me. Just hours later, I received a delivery confirmation -- to a completely incorrect address in South Fulton, GA. I never provided that address, nor was this order intended for Georgia. When I contacted customer service, Donna (#4011217) attempted to correct the store's error and then escalated the issue. Carissa advised that because the store manager was "not available," the Assistant Store Manager instructed her to cancel and re-bill the entire order -- meaning Lowe's expected to charge me a second time while I waited up to seven business days for the original nearly $2,000 to be refunded. This is not a solution. It is a burden placed entirely on the customer to fix a Lowe's error. Despite there being ample time before the requested delivery date of December 3rd, I was told that correcting the address was "not possible." Carissa then transferred me to another associate, Karen, whose curt and dismissive behavior was shocking. She insisted that although the error was the store's fault, it was "human error" and that this is simply "the Lowe's way" and has been for 20 years. When I stated that I wanted the order canceled and refunded due to their refusal to correct the mistake, she replied "OK" and hung up the phone. Repeated attempts to call back were met with transfers and disconnections, forcing me to go through customer service again to obtain proof of cancellation. Your team did not just mishandle a sale -- they demonstrated a complete disregard for customer trust and for basic professionalism. I was prepared to give Lowe's substantial future business, as I own and am renovating multiple properties. However, based on what I experienced, I no longer trust Lowe's to handle large purchases responsibly. I am requesting that district leadership address the conduct and training deficiencies among the employees involved, specifically: The Assistant Store Manager who declined to come to the phone or assist Supervisor Carrisa, who failed to properly manage the transaction and refused reasonable corrective action Karen, whose rude and unprofessional behavior was wholly unacceptable. DO NOT trust this store with any high-value delivery or installation purchases. Their handling of my order demonstrated a complete lack of integrity, accountability, and basic competence. At this time, I still have not received my refund, and I am now considering retaining an attorney to resolve the issue. Buyer Beware !!

Lowe's has officially became my favorite company to partner with while I'm doing renovations on my…read morehome. Their app has made it easy for me to find items, save items to my favorites list, read reviews, and shop online or in the store, and I don't feel out of place. The online shopping staff were extremely helpful when I needed a few more supplies and was already in the process of painting. I was able to place my order online and I called to ask if they could pull the items off the shelves soon so it could get delivered to me in time, and they did! I am so grateful for that.

This particular location of Northern Tool + Equipment is in a shopping plaza, so parking is not an…read moreissue. The staff was friendly and the store had a good selection of everything that I might need for home or automotive projects.