Worst experience I've had in any retail, or service oriented business ever. Wish I had looked on here first before I went forward using them. Obviously I'm not the only one with a bad experience with them. Manager lied to me, took almost 6 months to get all the countertops in and the final one came in cracked! And they offered me a 10% discount! I laughed and they came back with giving me the "cracked" piece for free! The installer was incredible, it's tough to see the crack. But the manager seems to be patting himself on the back for giving me that cracked piece after 6 months. BTW, did I mention he lied to me. Too long of a story to tell but do yourself a favor and go elsewhere, anywhere else! read more

I recently took square foot and picked out vinyl plank flooring. After getting home and getting half way through noticed several pieces had broken edges plus they had short changed me 12 square feet. Went back and they did not have enough to refund me!!!!! They knew about damaged pieces that were sold. Be very careful when receiving your supply. Check boxes for damage and recalculate your sf with what the invoice. I have to find similar pieces to finish out flooring. read more

While I love the flooring I purchased, the installation process was/is terrible. They have been working on my floors for 2 weeks now. During the second week, the installers have NOT ARRIVED until at least 7 PM and think it's OKAY to be in my home until MIDNIGHT. I feel like I have to let them stay because I just want this project completed and they won't seem to come during normal hours. If one of the installers leaves for any reason, the other one thinks it's break time and he can go hang out in his van for an hour or more. Also, it seems they have moved on to other projects instead of finishing mine, which I think is highly unprofessional. They have been redoing all the floors in my (small) 2 bedroom condo. There is not even one room in my entire house that is completely finished as they have yet to do any of the quarter round. Therefore, I have been unable to move any of my furniture or other items back to their proper places. I have had my pets at the border for two weeks now when this project was supposed to be completed in 3 days. This has become a huge nightmare. I would never use lumber liquidators again or recommend them to any of my friends. read more

I had a bad experience with its online store. I ordered about $60 worth of simple tool(order number 767212/220253027) on oct 17. The problems i had with the order 1) When i made the order i got a e-mail saying Merchandise: $50.80 Shipping: $8.45 Estimated Tax: $3.56 Applied Samples Credit: $0.00 Order Discount/Promotion: $0.00 Your Estimated Order Total: $62.8 same a the amount it said it would charge to credit card but guess what i was charged 63.40 (50.80+8.45 +7%tax) on research found that they added shipping before tax and then processed my credit card. 2) On the same order when i cancelled a couple of dollar items(2.9+tax) instead of refunding the amount that was charged initially (2.9+7%tax) they changed the sales tax from 7% to 8% on the order to process refund. The initial order had 7% Tax. The refund amount was 63.4 (amt charged to my cc by adding 7%tax on shipping) - (50.80+8.45-2.9+8%tax). So i got a refund of 2.54 instead of $3.1. 3) I get a phone saying "the order items are coming in tomorrow so once we get them we will check them and ship them to you". I was very happy but soon i get a e-mail a few days later saying only few of the items will be available and others will have to be cancelled and amount refunded. Now its uncertain how much of the cost am going to get refunded. I would sincerely advise you to go to store and buy instead of ordering online. read more