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    Discount Floor Covering Outlet

    5.0 (1 review)
    Closed 10:00 am - 4:00 pm

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    Services - Discount Floor Covering Outlet

    Carpet binding

    Carpet installation

    Carpet removal

    5 More Services

    Carpet restoration

    Floor installation

    Floor refinishing

    Floor repair

    Floor restoration

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    Recommended Reviews - Discount Floor Covering Outlet

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    4 months ago

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    Grimes Floor Service

    Grimes Floor Service

    4.2
    (5 reviews)

    Quality floors on a tight budget is what when dreamed of and the owner Shawn made it happen. First…read moretime doing direct business with an owner and I see the difference in how this impacts the quality. He answered all our calls and multitude of questions. His products were HIGH quality. Floors were done within 2 weeks of walking into his store. This is my flooring company to go to for now on.

    Had new flooring installed throughout my house totalling over $11,000.00 Flooring selected was…read morehighly recommended by Dan and Shawn backed it up. My floors are separating in the kitchen and they are scratched and stained in the kitchen, laundry, dining, living room, bedroom, office and both bathrooms. Contacted Shawn frequently with no response or promise to respond in a few days. Months went by with either no contact or empty promises to come look at the floors. After 8 months, got tired of waiting and filed BBB complaint. Still took months for Shawn to contact me and get a rep and come out to look at the damage. He said the flooring company offered 1,000 sq ft replacement. Shawn and the rep finally came out and looked at the flooring a couple months ago (after a year). Shawn said he would contact me with a decision in 2-3 days. I haven't heard anything from Shawn and he will not respond to my texts during the past 2 months. I have all of the texts and communication documented. Dan had left the company quite awhile ago. I ran into him a couple days ago. Told him what happened. He said that was the reason he left Grimes Flooring, and he has heard many complaints like mine from other customers. DO NOT USE GRIMES FLOORING!!!!!

    Carpet to Go - Concord

    Carpet to Go - Concord

    3.4
    (7 reviews)

    I selected this company to replace our floors after water damage based on my initial interaction…read morewith Fred, the district manager. He was attentive, knowledgeable, and took the time to help me find the perfect flooring match. Unfortunately, after the measurements were taken and my deposit was paid, the level of communication and customer service declined significantly. Updates were only provided when I reached out first -- there were no proactive calls, emails, or messages throughout the process. While everyone I interacted with was courteous, the lack of follow-through and communication created unnecessary frustration. On delivery day, no time window was provided. After calling to check, the truck arrived unexpectedly and damaged my mailbox without acknowledgement. After multiple attempts to follow up, I never got a response or resolution. The installer returned late the next day without notice or apology, and there was still no update regarding the damaged mailbox. Days passed with no outreach from anyone at the company. (The installer/ driver eventually replaced my mailbox about 6 days after the incident) The installation was also left incomplete, with visible nail holes and unfinished trim that I was not informed in advance wouldn't be painted (Pictures of "Completed" work). To date, I haven't received any communication or follow-up about these issues.

    I had scheduled for Brian to come out to my home today for an estimate for flooring for my home…read more First he arrived 1:00 for a 12:00 appointment time then it took him over an hour to measure my downstairs, when multiple other companies have measured it in less than 30 minutes. He then came upstairs and appeared as though he did not know what he was doing at all. As I was working and speaking with a client he abruptly and very rudely slammed the carpet samples next to me as my daughter directed to come into the hallway because I had to go back to work and call a client because he took forever to measure my home, but he totally ignored her and walked into my office and slammed the samples next to me!!! I will never do business with this unprofessional company ever again. I am not sure why they feel like they can disrespect someone but that is not okay ever!!! Carpets To Go you need to train your employees on how to respect potential customers and their homes!!! This is a company I HIGHLY RECOMMEND NOT EVER DOING BUSINESS WITH!!!!!! I wish I could give them Zero stars!!!!

    Discount Floor Covering Outlet - flooring - Updated June 2026

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