Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

Visited on a Saturday afternoon to assist my mother with furniture shopping. Upon entering the…read morestore, I was immediately greeted by an employee who would later assist us. Kelt was incredibly friendly and knowledgeable. My mother was looking for something pretty specific and he was attentive throughout the process while also allowing time to roam the store independently. While I cannot attest to the purchasing process, it was a delightful shopping experience and the range and range of sofas were a great very high quality.

Very dissapointing experience overall! WHoever the owner of this business is should better do…read moresomething about the way it's been managed. The customer service is manageable up until the point when you wait for the delivery of your order! It becomes absolutely impossible to reach anyone on the phone since their line conveniently has no callwaiting feature on it! And when you are lucky to get an answer, it's a challenge trying to get these ppl to give you an accurate status of things! And when the order finally arrived...there was wrong items that were ordered and the items that were correct, some were missing parts so the installations guys couldn't even put it together!!! As much as i like the goods, their lack of attention to details is appauling. They need to do better. I will second that there is a very cool guy there that is very nice and helpful and yes the manager really needs to be replaced by a people person that is more competent.

Buyer Beware!!! I purchased a shag rug from overstock.com a few weeks ago and ever since I…read morepurchased it my dog has been sick with an extremely itchy rash on her bottom!! What kind of TOXIC SOLUTION do you treat your rugs with that would cause a pet to become highly allergic and itchy from?? Are you aware of the TOXIC SOLUTION you treat your rugs with? Don't you have an inspection done with your quality control department before you put your rugs on the market and sell to your customers OVERSTOCK.COM ????

Couch was roughly $300 less than other places that I have seen it and delivered within one hour…read morepurchase.

Great customer service fair pricing and good quality products, will come back when i need more stuffread more

This is a clean store, well stocked and I've personally witnessed the friendly and helpful…read moreemployees tidying the shelves to keep it visually appealing and pull any broken or misplaced items. It's a remarkably pleasant shopping experience at this location and that's worth reviewing since so many of us prefer to shop online for the convenience factor. I'm glad I stopped in and I'm likely to visit this store for housewares and gifts in the future.

Only went once in Gaithersburg, but cannot wait to return. Such a wonderful assortment of items…read morefor the home! Some things that you had never even thought of seem to be obviously almost necessities in this store.

We visited several furniture stores in the area and found the sofa that we like for our new home…read more After a couple of steam cleaning, I discovered that the back cushion's cover could be removed for a wash. This is when I realized how ''well made'' this $1K+ 3seats sofa is! I don't mind the broken insert cushions but at least sew it back together not stapled. Luckily, I got more staples at home so I can finish what they've begun ~

Went to purchase this couch - they changed the price on me and said the sale tag is wrong. Wouldn't…read morehonor the price. Bought the same couch online and they honored the fake sale price.

We found everything we needed quickly and they are always helpful and really nice…read more They ask if we need help before we come find them. The prices always seem reasonable and we can usually get exactly what we need.

I came into the store to get some garden soil. I was only in for a short amount of time, but as…read morewith any Home Depot I tend to get distracted. Doh! I was checking out their plants and they had a great sale on Fiddle Figs. So of course I had to buy me one and a snake plant. The employees seemed helpful. I saw them assisting other customers although I didn't need any help. The woman who checks me out at the garden center was very helpful. It was a Sunday so the store was fairly quiet but it was clean and organized.