I absolutely highly recommend Sofa's, Etc I have been buying…read moreand decorating my house for many years with their furniture!! Jeremy the owner and staff are wonderful to deal with !! Great selection of high end brands with amazing service to their customers..... They really have made it a pleasure besides going out of their way to make sure you love what you bought! I love my house with all the new furniture and decor !! They even carry beautiful outdoor furniture.

Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

Buyer Beware!!! I purchased a shag rug from overstock.com a few weeks ago and ever since I…read morepurchased it my dog has been sick with an extremely itchy rash on her bottom!! What kind of TOXIC SOLUTION do you treat your rugs with that would cause a pet to become highly allergic and itchy from?? Are you aware of the TOXIC SOLUTION you treat your rugs with? Don't you have an inspection done with your quality control department before you put your rugs on the market and sell to your customers OVERSTOCK.COM ????

I ordered a sofa on Wednesday night and determined the next morning that it was not the right…read morepurchase and attempted to cancel the order. I was told that I could not cancel (even tho it had only been 12 hours since the transaction) that I could not cancel and the merchandise had already shipped..really?! I inquired about my next course of action and was informed that I could return it to the tune of $500 + in shipping costs! Do NOT do business with this organization! Fraudulent practices and unfair means of returning items!

Couch was roughly $300 less than other places that I have seen it and delivered within one hour…read morepurchase.

Great customer service fair pricing and good quality products, will come back when i need more stuffread more

This is a clean store, well stocked and I've personally witnessed the friendly and helpful…read moreemployees tidying the shelves to keep it visually appealing and pull any broken or misplaced items. It's a remarkably pleasant shopping experience at this location and that's worth reviewing since so many of us prefer to shop online for the convenience factor. I'm glad I stopped in and I'm likely to visit this store for housewares and gifts in the future.

Only went once in Gaithersburg, but cannot wait to return. Such a wonderful assortment of items…read morefor the home! Some things that you had never even thought of seem to be obviously almost necessities in this store.

We visited several furniture stores in the area and found the sofa that we like for our new home…read more After a couple of steam cleaning, I discovered that the back cushion's cover could be removed for a wash. This is when I realized how ''well made'' this $1K+ 3seats sofa is! I don't mind the broken insert cushions but at least sew it back together not stapled. Luckily, I got more staples at home so I can finish what they've begun ~

Went to purchase this couch - they changed the price on me and said the sale tag is wrong. Wouldn't…read morehonor the price. Bought the same couch online and they honored the fake sale price.

The store is wonderful. Staff are welcoming and offer assistance before they are asked. They…read morealways have what I need, and they are patient with questions and truly try to help us solve our home repair issues. I was very disappointed with their plumbing contractor, Barr Plumbing. We needed a faucet replaced in the kitchen. I can't use the old one. We requested service and were told we would receive a call back. We got a call back immediately but missed the call. I called back a second later and we were told to call back the next day. I called back the next day and they said they would return my call, but they never did. I called again and they said the person who could schedule services would be back in 2 days. We called back in 2 days and they said someone put the order in wrong at Home Depot. I told her we hadn't had water in the kitchen for 5 days, but she didn't care. My son called Home Depot and we got on the waiting list for a phone call from Barr Plumbing again. They called and said they had the wrong information again. In a very snotty tone. If they had said, "I'm so sorry, Ma'am, this still needs to be corrected" I would have patiently continued to try to solve the problem, but instead she cut me off with rude and provoking intonation and I hung up. I still have no water in the kitchen and it's been over a week now. Maybe something was incorrectly input into the system by Home Depot--it's still a mystery at this point, but it was Barr Plumbing that delayed my installation by taking days and days to respond. I am sad because Home Depot has always been so great to deal with for installation.

We found everything we needed quickly and they are always helpful and really nice…read more They ask if we need help before we come find them. The prices always seem reasonable and we can usually get exactly what we need.