So...let's start off with the positives... Parking There is AMPLE parking. Just be mindful of the carts and flatbed carts as the parking lot has a bit of a slope. The store is NOT responsible for vehicle damage. Stock There is plenty of everything. All of the shelves (that I saw) were well stocked. Store The store was neat and well kept. The floors were clean and free from debris. Staff Horrible!! The staff are milling about but don't appear to be doing anything other than walking from end to end of the isle. I literally watched this happen. When they did stop, they talking about each other not working?!?! Mind you, I am 10-12 feet from them and they aren't even trying to be discreet. Their language was atrocious, sailors on weekend pass would be offended. To top it off, none of them ever offered to help me or even acknowledged my presence as a customer. I will return to this store because they have what I need. But if customers service is even remotely important to you, shop at another location. read more

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I called to speak with the hiring manager about my job application status. And the lady just kept saying "My name is Tamera how can I help you" she said that 4 times straight I'm thinking that she couldn't hear me so I kept saying, "Uh Yes, I would like to speak to a hiring manager??" After while she says, "that would be me sir." Why not just say that at the beginning instead of sounding like an AI Chatbot or something repeating, "my name is Tamera how can I help you?" Each time she was saying it she sounded rude and upset or like in her feelings. Customer Service needs to get better. Now I can't speak for everyone but personally I wouldn't want to work here after experiencing that and I wasn't even working there I was just a customer calling. My mother said she would've felt the same way and not want to work there after that. Tamera could've just said "speaking" or "this is she." She just kept repeating her name and that doesn't help me with anything except maybe the fact she couldn't hear me. read more

I saw these 4 large beautiful ferns in Home Depot and for about a week or two I contemplated whether I was going purchase them or not. Today I decided to purchase all 4, I knew they were not going to fit in my car so I asked if I could purchase them and come back to pick them up later. I was told since they were live I could not pay for them now but they will hold them for 24 hours. Someone name Matt put all 4 on a cart with my name on a piece of paper that said hold until 6pm the next day. I asked what time does the garden close because I'm going to come later, Matt said the garden area is open till 10pm. I got back there at 9:30 the same day and they had already sold 2 of the ferns ...I am pissed. read more

This is hard to believe. I came to the store Sunday early morning to present a check toward my Home Depot credit card payment. Instead of carefully reading the amount I wrote on the check and the matching amount I wrote my Home Depot credit card monthly statement, the associate posted in Home Depot's system an electronic check payment $100. in excess of what I authorized. I was livid! This turned out to be not any associate, but the Acting Store Manager. I called Home Depot Credit right away after leaving the store, and I called them back that afternoon to inquire about whether I should put a stop payment on my check. First, I was told that the payment was cancelled, but later that day a supervisor told me it was not. Akso, the Home Depot Credit Card associate consulted with her supervisor who informed me that if this was her situation she'd do a stop payment on my check. I contacted my bank first thing Monday morning to initiate that action. I was upset and must have spent at least two-hours making multiple phone calls on Sunday and Monday. I was put on hold for awhile before I actually spoke with a representative. I have found that most of the customer service associates at this store are robotic and do not provide good customer service. Apparently, store management is indifferent and just wants a warm body to be present, regardless of competency. read more

This is another example of how corporate monopolies ruin everything. Zero effort on customer service here. Not a shred of professionalism displayed by anyone I dealt with. I rented a tool for a week starting on a Friday evening. When i wasn't able to get there in time I decided I would pick up the tool Sat morning. on Sat morning I received an email that the rental was cancelled even though I had already paid for the tool. Please support local businesses that actually care about customer service! read more

Home Depot Owings Mills MD ordered French doors. The doors were damaged on two separate occasions. First order arrices contractor goes to pick up: damaged. Reordered. Second door order arrives: damaged. Reordered. On the third try, HD indicated they were unable to order the doors from the vendor in THEIR SYSTEM and asked me to reorder the door by going to their site and ordering the doors again. Obviously, they refunded the purchase amount.I asked about difference between my order purchase price and the current price. They directed me to inform HD when making the order. Their choice was not to research and demonstrate a willingness to meet a disappointed customer's expectations to salvage reputation but to further inconvenience the customer. 1. Shouldn't HD inspect and ensure the merchandise ordered and delivered is undamaged and secure it in such a manner as to prevent damage. 2. Why can't HD order the product in my case? Wouldn't a better decision been...we are having technical issues but will contact you when we have confirmation of the order. Is this a reflection of HD organizational values? Does the manager need to be replaced? read more

Richard in plumbing is fantastic and deserves a raise. Couldn't find anyone else in the store who was helpful in the least. Richard was able to get our special order in for a bone-colored one-piece toilet and handle it easily. I waited to place this review to make sure the toilet came in and wasn't broken on arrival. Home Depot made it easy to take care of this purchase. Richard was also able to assist with ordering a new, internal compactor that is back-ordered but will hopefully arrive soon. Aside from Richard, no one else approached us to assist us. I really hate that stores like this have no one around to assist. Again, Richard needs a raise, he knows what he is talking about and took care of all of our needs. read more

This store is normally me and my husband's go to for home improvement. The store is normally well stocked and has most of what we need. I've ordered merchandise online and had it shipped here with no problems. The staff is helpful and eager to help. I never have any issues when going to this store. read more

The Home Depot - Patio set shopping! - Nurseries & Gardening Near Me - Owings Mills, Maryland

I was so delighted to had met Julian S at the paint department at the Home Depot - Owings Mills, MD. He was very knowledgeable and patient as he explained to me the various types, qualities and finishings of interior paints. He certainly made it easier as it was my first experience buying paint and I was feeling intimidated not knowing how to choose. Julian answered all the questions a rookie could have and he also helped me understand a balance color scheme. I left happy with my buckets of the top of the line BEHR Dynasty One Coat Satin paints. Thanks so much Julian S! Vicky Jimenez read more

This Home Depot is just okay. I do love the employees that work in the paint section but that's about it. Everyone else acts as if they can't be bothered or doesn't want to work. Well, why come to work? The inventory is standard and the plant department is just okay. If you need some lumber, paint, a hose or something quick this your go to. But don't expect any exceptional service. read more

DO NOT DO NOT DO NOT GO TO THIS LOCATION!!! Literally not one person there cares about anything that you need/want or ask for. Made an appointment a week ago to get countertops done, was told Christine would be in today, turns out she is gone all week, and the guy that was there told me to sit and wait until she shows up! Had two other people just point to another employee to ask them questions and no one even tried to help, just passing me along. This happens every single time I have any question at this store! Trust me, go to Lowes!! It's maybe an additional 5-10 minutes away. Don't waste your time at this store that needs to be demolished read more

Avoid! the workers have their pants halfway down their legs, every other word out of every ones mouth were cuss words (mutherF-er, n###er- just to name a few). horrible wait for assistance wait time. all around terrible experience. drive farther to a diff store! read more

I've come to this location for years and it use to be a nice place to go but it has gone to shit n a barrel. It literally took me 2 1// hours to get help and after that another 50 minutes to pay . I strongly don't recommend this place to anyone. read more

I went to Home Depot on 7/23 to rent a an equipment and let me tell you!! Mr. Lee in the rental department is the BEST. He is knowledgeable, Respectful, Helpful and overall, have a great personality and demeanor. Mr.Lee Rocks, we need more Mr. Lees in the service industry. (Owing Mills Home depot) read more

I purchased a bedroom door on line yesterday and I bought it from the Owings Mills store because the website indicated there were 9 in stock at that location. My preferred store is Reisterstown #2584 so I was making a purchase several more miles out of my way. And as promised, I was contacted "within 2 hours" to confirm my purchase but it was not a text, it was a woman calling to tell me the doors were out of stock. She called just as I was pulling in to the parking lot. So I decided to go in and just have a look around. I found 2 of the doors I was looking for. So I carried one to the checkout and was out of there in 10 minutes. And I won't be back. I won't be back because I suspect that the problem was a desire on the part of the company to get me to pay for delivery which would have cost much more. The only option for delivery was "express" and I resent the bait and switch tactic. People need to support small businesses and buy as local as possible because these big cheating corporations are getting out of control. read more

First I have to say, I am not a handy person. I hate putting things together. This summer and fall, I visited this location for plants, filters, and more. Each time, the employees are helpful and willing to answer my questions. As a novice, I appreciate the patience and the willingness to share their expertise. read more

Home Depot in owings Mills. I had a hunter fan light fixture come off the fan. John Rice at Home Depot lighting department threaded a bolt through the fixture and replaced some of the wiring. Amazing saved me Hundreds of dollars. read more

This is my 3rd product purchased from Home Depot, Owings mills that has been delivered or picked up with problems. The 1st was a toilet that had been reboxed and put back on the shelf as new. When my contractor attempted to install it, we discovered it had been used. The 2nd item was a washing machine, delivered during covid when staying away from others was a must. As soon as the delivery men left, I discovered that the washer had a huge dent, which I was given compensation for. This week, I bought a supposedly new electric stove, which has a loose oven seal, and looks like it was returned by another dissatisfied customer after use. At present, I am awaiting a new stove delivery. I have bought numerous products from home depot because it's closer to me, but if this last product isn't redelivered to my satisfaction, I think I'm done. read more

I had a very frustrating experience at the Owings Mills store #2507. Getting any assistance is practically impossible. Not because they are short staffed but because the staff simply ignores you. When a staff member decides to do you a favor and acknowledge your existence, they tell you to order the item you need online read more

I purchased a refrigerator from Home Depot on May 25th. I would give a zero if I could. I purchased it online as the manager in the Owings Mills store would not honor the online price even though it was not an online special. I was told the refrigerator would be delivered on June 12th. On June 11th they sent a voicemail moving it to July 3rd. On July 2nd they sent a voicemail moving it to July 12th. On July 11th they sent a voicemail moving it to July 24th. Today, 7/22, I just received a voice mail moving it to August 17th! And to make matters worse they charged my credit card on May 25th! Aren't charges to be credited when the merchandise is delivered? I understand items being back ordered due to a COVID, but when I spoke to Home Depot asking how they tracked inventory that was available for delivery they said as long as it shows in the system somewhere in the country they show it available for delivery and they already charged me! I have zero confidence that it will be delivered on August 17th. This is absurd! read more

One word, HORRIBLE! Totally ignored by employees! I don't need to waste anymore time on this subject because wasted enough in the store. The Timonium Md store was much better. Oh I forgot we ask one employee for jelp and he totally ignored us. read more

If you ever order multiple items online, please save yourself the headache of having it delivered to this store. Your order is never ready despite receiving messages that it is. Then when you go pick it up, the employees act like you are inconveniencing them to look for your items. It's like your fault for ordering too much. Would rather go to another Home Depot despite this being the closest. read more

The worst!! Never fails to disappoint!! Wish they were not so dang close. Will travel further away to get 1. Customer service, 2. employees who actually have some knowledge of home improvement 3. clutter free, safe shopping environment, 4 accessibility to a manager. The few positive experiences can't compete with the negative ones. Will choose to spend my money elsewhere! Even if it's another Home Depot somewhere else. SMH read more

This review is not about the Owings Mills Home Depot location, as a whole. This review is about a specific employee at the Owings Mills location; Darryl Hines. Darryl is, by far, the kindest employee I've ever encountered. He was friendly, engaging, and extremely helpful. He was constantly smiling and left me feeling as though I needed to share my good mood with everyone around me, for the rest of the day. I work in an industry that relies heavily on customer relations and I pride myself on understanding the psychology and effect of good customer service. I also know the value of an employee who understands its importance. Darryl Hines should be proud of himself and Home Depot, Owings Mills should be thankful to have such a great individual in its ranks. Thanks again, Darryl! read more

3/2/14 Of course on this rainy day my sis and my bestie had to stop in to get some things for their houses. Everyone in the store was so very helpful. They were both able to get what they came for and get home before the freezing rain began . read more

I really hate coming here sometimes, but I must...because it's the closest to me. I give three stars because they usually have everything I need....with the exception of customer service. So many orange smocks gone to waste. The folks that handle the paint section.........y'all have to do better. Don't ask me what I need and then disappear because it's your lunch break. So that leaves me to wait an additional 20+ mins. Irks my soullllllllllll.... Anywho, today wasn't a good day. Try me on another day and I may give you 5 stars. Today was a 2.5 day but I'll round up. read more

Worst customer service. The staff didn't want to be bothered to inform me when I could find sand. "It's down there somewhere." There were no carts available to use. Isles were filled with carts with materials not belonging to a customer. I will NEVER come to this store again. read more

I usally don't have any issues but I ordered a storm door on 8/30 paid $30 for them to come out and measure. About 2 weeks later I get a call and the guy as to come out and measure. Great! No problem right? Well that was the last I heard from HD. I called them 3 weeks later some associate who apparently knows nothing about the department she's in says she'll have someone get back to me.You guessed it, no one calls me. I call them back the next day and I'm connected with a wonderful young man named Jamal. He looks up my order and informs me the person that took my order no longer works there and it would appear the necessary information was never passed along. He apologized and I told him I was coming into pay for my door. I go in thinking this shouldn't take long. I wait at customer service for a few minutes. There was only 1 person all by herself doing the best she could to service everyone. I catch a random employee and ask them to page the manager. I explain the situation to Dan the manager. He apologized and trys to help me. The person who initially took the order messed up a lot of stuff. Dan ends up sending me to Jamal who cut his lunch short to help me. I'm pleased to say Jamal was a delight in the midst of this confusion. He went over everything with me until everything was straight. Dan gave me a discount and again apologized. This made me feel better about the situation and that I was a valued customer. Thanks Jamal and Dan. read more

There's so much a person can say about Home Depot. I had to come back because a week ago I had to get some lumber cut for a sliding door. This location has an excellent lumber person is. The catch is you have to find him When I went initially to get the wood cut he was there but he advised his understudy to cut it for me. BURN!! When I got home and saw what this young man did I was like gosh. The length o wanted it cut required a hand saw. When I was watching him cut it -it was like watching a kid putting a circle in a square. Nevertheless I had to come back and have it cut again. Luckily I was able to get another older gentleman named Stephen (Steve) that did an excellent job. He was like gepetto with the slab. I'm happy happy as I can be. Home Depot can be a toss up. Sometimes it's a ghost town. Or Ghost Recon trying to locate a staff member. read more

I normally have "ok" experiences while shopping at this store and normally would not "write" a review on The Home Depot but....today's experience needs to be noted. I purchased a piece of insulation material and wanted to have it "scored" / cut down the middle so that it would fit in my vehicle. I returned to the department and the MALE employee told me he could not do it. Puzzled I asked why not and he says he just can't and he is only suppose to cut lumber. Ok, you have and X-Acto utility knife, just use that. He replies no. Hymm, ok why not? It doesn't have to be perfect, I'm not using this to build a home, I just need to be able to put it in my car. Well the only thing I can do is cut it width wise...no I want it cut length wise. He then tells me I can use his knife to cut it myself-so I did in less than 2 min. Thanks for your help. Moral to the story...they would rather take the chance of me cutting myself than to score a piece of foam board themselves. read more

WARNING -- Home Depot sub-contracts many different companies for appliance delivery . paid for stove delivery, installation, hook up and haul away. They dropped the new stove and LEFT ME WITH THE STOVE SITTING IN THE LIVING ROOM ! called back: "THIS IS A TWO STEP PROCESS SIR" really?! had I only known.... I suggest going to a speciality appliance store with good reputation for setup and delivery. read more

Just a typical neighborhood Home Depot. This location is clean and very organized. The highlight is always the great employees. Looks like they just set up all the Christmas decorations and it was beautiful and festive in there. read more

In the past HD replaced windows, floors and window treatments in my home, so I thought it would be ok to use them for refacing my kitchen cabinets. BIG MISTAKE! They don't use quality contractors. There was NO quality control. Drawers didn't work, door installed backwards and pulls installed wrong. Doors with more holes then the 2 screws used for the pulls. Granted they did their best to correct the problems. The contractor left my kitchen in such a mess it took 2 days to clean it so I could put my kitchen back together. I told the sales person I wanted the doors to cover the frames, her answer was "we'll do our best" I later found out she knew HD will extend the doors 1/2 inch only and that doesn't come close to what I asked for. Nor did the sales person State there would be molding on the upper cabinets to hide the edges of the cabinets. This would have been a deal breaker. I got the same price from another contractor that did refacing and could have gotten what I asked for. Tell the buyer whatever they want to hear so they sign on the dotted line. read more