I just returned my car. The car was clean, safe and perfect. The location is not in walking…read moredistance from the airport but there is a shuttle bus from/to the airport to their location. Once we arrived our car was ready to put our bags on it. Their prices is very responsible & the extra insurance price is the cheapest.

Strongly recommend. I have good experience with it. Bought $0excess insurance and had no fuss with…read morethe rental company. There's free phone at arrival terminal to make a call to omega, for them to pick u up.

This is really a rental car company you have to watch out before you reserve. It charges 10% of…read morecancellation/administration fee even if you cancel 3 months ahead of time. I booked on August 30 a Highlander for 21 days in December with Go Rentals in the amount of 4575.74, and on September 9, I found a much better deal for 3896.78 with a competitive car rental company. After trying to "manage" my car reservation, this is what I learned, I have to pay a 10% penalty equals to $457.57... so reserve with caution!

Really happy with the service here. Pick up and drop off was easy. No hidden charges. We…read moreextended our car a couple of times adn super easy, just done through email. Customer service was great. We would not hesitate to use them again. Highly recommend.

My family and I travel quite a bit and throughout those travels we often hope for, but rarely get,…read moreEXCELLENT customer service from car rental companies. However, in this instance, and much to our surprise and pleasure, this is exactly what I got. Frankly, I have NEVER given a car rental place a 5 star review, but this location, in my option, absolutely deserves it. We arrived after an exceptionally long flight from Honolulu, Hawaii (where we live) - 13 hours plus of flight time and a layover in Auckland. My 7 year old twins, my wife and I were ready for this LONG day to be over but, sadly, we still needed to pick up our luggage and rental car before heading to our hotel for the night. Fortunately for us, the Alamo counter was located just mere feet from the baggage claim, thus allowing me to take care of renting the car for the trip while my wife and kids kept an eye out for the luggage. AWESOME!!! We are all about efficiency. I was greeted at the counter by a young gentleman from Manchester, England (Richard). I don't know where he learned to be pleasant and helpful to a customer (might have been the Disney customer service school in Japan), but he needs to instruct his fellow agents throughout the Alamo/Enterprise world on HOW TO TREAT A CUSTOMER. Add to this the fact that there was no line and no hiccups in the process, resulted in the BEST experience I have EVER had renting a vehicle in my entire travel life. The agent searched and found my reservation within seconds, explained the nuances of the rental policies, and asked if I had any questions. When I did, he answered them without hesitation and with a smile. He then directed me to the car park lot. I apparently didn't listen well because I still managed to get lost - yes, even with a f'n map and, to top it off, it was COLD, raining, and I had a family in tow glaring at me. But this wasn't his fault. I would highly recommend anyone who is in need of a car rental in Queenstown, NZ to go to Alamo and, with any luck, your experience will be as satisfying as ours was.

A small but decent Mitsubishi compact car was rented to us upon our arrival in Queenstown. After…read morethe usual typing away on the computer we were both able to be listed as drivers on the car we rented through Priceline without any additional fees. This was great and much appreciated. It was long past dark and the instructions to our car led us along a path that seemed to go on forever on the way to the actual car park for rental cars. I know they are working on getting an attendant out there but I don't know why there isn't at least one who sits out there and helps anyone renting from any rental company. The car we rented had a lot more dings and scratches than were written on the damage report so we had to drive back to the arrivals area and bring that to the counter agent's attention. This was annoying but they didn't cause a fuss over the additional markings we found - we were able to head out about 40 minutes after arriving without any checked baggage.

Jucys cars are cheap and easy but there seems to be a reason for cheap. I rented a fiat punto and…read morediscovered about three hours into my drive there was no oil cap on the engine and oil had sprayed everywhere causing an awful burning smell inside the car. I contacted jucy when I was in the next town with service and they sent a guy hours later after being stuck to look at it. He replaced the oil cap with another that did not correctly match the car. I contacted jucy about a partial reimbursement for the inconvenience and having to cancel travel plans and never heard back after reaching out in multiple ways. Will not be using jucy again.

From the owner: At JUCY, we stand for being adventurous, enthusiastic, playful, big-hearted and social. With our…read moreproducts and services, we aim to give travellers the green light to have the time of their lives! We're best known for our range of innovative green and purple campervans or mini-RVs. We design and build them ourselves in our own manufacturing division in Auckland and Los Angeles called JUCY BY Design. This way, we can control quality and function right from the outset. Any good JUCY road trip starts with any one of our great cars, campers or motorhomes. But, we don't just give people vehicles, we give our customers the power to hit the road and the freedom to explore anywhere! When you choose JUCY, you'll receive a safe and reliable vehicle, exceptional and friendly customer service, special deals on activities and loads of other epic perks to ensure your journey is awesome, from start to finish!

For a last minute rental, ace had the cheapest rate. They are outside the airport but had a shuttle…read morepick us up from the airport. The driver was really nice and gave us tips where to get cheaper gas when we returned the car. The woman at the front desk was really nice. We got a Kia van. It was good for a overnight stay in Queenstown, NZ. This was the first time my husband drove on a left lane, with Right hand drive. We made it, yay!

They gave me Nissan which had more than 200,000 km in it, which I used for a road trip to West…read moreCoast and Christchurch. It came rather dirty and scratched up. Cigarette hold in the driver's seat. The trunk's mouldings are falling apart. The car must have been imported from Japan, it has Japanese signs only in many of the buttons and panels. Sometimes it squeaks when I brake. I did that trip anyway but I felt I was lucky that there are no issues.

Booking was easy. Cancelling was impossible…read more Despite their stated policy of allowing cancellations with a refund and multiple attempts to get in contact with them, they never returned my messages or refunded my money.

Awful service. We arrived on time. All other car rental desks were staffed and rented cars. We were…read moreleft waiting with no one at the desk with 3 other customers. I will NEVER rent from this company again.

I had a horrible experience with this company. I returned the car early because of our flight. You…read morejust park it in the spot and drop the keys. I took pictures before and after. Never ran into anything, never had any issues. Get home from the trip to see they charged us $2000 and showed a picture of a dime sized "issue" on the front of the car that looked completely photoshopped!!!! BEWARE. STAY away from this company. They are just trying to scam you.