Michael McCorry was great. He explained in great detail what the potential problem was with air…read moreconditioning condenser. We had full confidence in his expertise. Michael is definitely a keeper.

Really loved them parking in the entrance to my private drive, then getting bitchy/agro when I…read moreasked the driver to move only to have him move to a fire lane. I live in a private community. He was trespassing. Because I didn't feel like getting in an altercation I called their main office to have them removed. He did eventually move but yikes. Will be sure to never hire them and I see they have pretty crappy reviews here-may want to hire some competent people!

Kelly was our technician. Communication and service was…read morefive star. Identified the issue with our hot water heater quickly and repaired. Thanks Kelly!

Todd's Water Heater Repair scheduled my quickly and came out to do the repair the very next day. I…read morefound them to be very professional and skilled. Bothe Kelly and Jared who came to my home to do the job were personable and knew their stuff. Had me up and running again within a few hours. I can't recommend Todd's Water Heater Repair more highly. They are a local business and don't play games or price gouge like the bigger guys that have the fleet of vans that you see around town. Just fast response and good work!

Sasha came to do an HVAC inspection for us. All was good and…read morehe pointed out some things to keep on eye on without trying to upsell unnecessary work. I appreciate his honesty and good advice.

After having a different tech come in to fix a defrost issue on our electric heat pump and things…read morejust seemed to get worse, Sasha came on an after hours emergency call when the heat unit inside would not shut off no matter what we did (including Sasha). He will need to go through the whole system to trace back the problem. Got late so he's going to be back today. He was very knowledgeable and explained things carefully and completely. Fortunately we just put it in and it is under warranty. We also have a service membership so at least we won't incur any charges.

Shane was awesome! We had a really badly clogged sink, Shane was actually the second guy to come…read moreout. Dennis definitely tried his best and was super nice and gave us a great deal on pricing and was upfront about the whole process. But Shane had experience and knew how to get it unclogged. Shane was super polite, talked with my husband on the phone who was out town and really just was such a helpful young man. 10/10 would recommend.

At this moment after getting a line cleaning, I sit without working sewer drain and a massive bill…read more the technician was Doing everything the spartan tool drain cleaning machine instructions tell you not to do. After watching the cable twist massively I thought to myself how impressive it was that those cables could do that without breaking. moments later it broke and instead of removing the cable it was left in my drain with no option besides excavation. Things happen but physically watching someone abuse equipment and not follow the very clear instructions "which I found and read thoroughly in 10 minutes" should absolutely not fall on the homeowner.

responded quickly, friendly, great service, came out fast, able to replace water heater that day,…read moreleft area clean suggestion please wear shoe protectors walking through homes, carpets are brand new

Avoid this company at all costs and find a trusted local plumber instead…read more I have roots in my drain, so every year I have to get them cleaned out. I've used Elite once before, and I decided to use them again. But this last time when they showed up, I scheduled what should have been a simple $79 annual pipe cleaning. Instead, it immediately turned into a hard-sell pitch for an $8,500 trench-digging and pipe replacement -- a major job that might be needed someday, but certainly not urgently like they claimed. (Mind you, they didn't even guarantee that this would fix all my problems. They said there might need to be more jobs that get done after this $8,500 job. ) They used sales tactics to try to scar me and make me think that I would only be getting this price for one day. I declined MULTIPLE TIMES because I wanted a second opinion, and I'm very glad I did. ALSO - Despite paying the $79, they didn't even clear the roots from the drain -- they just told me it was "too overrun" and then pushed the upsell anyway. After that, I received phone calls from them twice a day for a week trying to get me to schedule the expensive work. And Elite kept calling me. Trying to see what they could do to "earn my business". Eventually I got into a long discussion with one of their salesmen, and long story short, they talked me into considering them for a hydrojetting job. - Which would clear my roots, and they could then decide how bad my pipes were and what kind of further service I would need. Which they quoted me $1,600 for. Eventually, I had another trusted local plumber take a look. And they confirmed I had roots and a few other minor problems. But the roots were definitely the biggest problem that are causing my backups. and he also suggested hydro jetting done by his friend. So I scheduled him and he charged me a fraction of Elite Rooters 1,600 dollar price tag. I was blown away by how simple the hydrojetting process was, because by that price point, Elite told me I thought it was such a complex process. Bottom line: This company uses high-pressure tactics, inflated pricing, and artificially urgent sales pitches. Don't be fooled by the $79 "special." Hire a reputable local plumber -- you'll save money and avoid the corporate upsell games.

First time customer. I thought I had some huge expensive plumbing issue. Heart Heating sent out…read moretechnician David Loya. He could have easily told me that I had a $2K plumbing problem and I would have believed him due to past experiences. Nope, he figured out where the problem was and fixed it for almost nothing. Definitely using this company again and requesting David Loya.

Well.....a company, and employees, that stands by their word deserve to be recognized. I have…read moreposted multiple reviews, on both ends of the spectrum from past experiences. Darren had looked through my file and saw what had been documented as the recommendation to fix an issue. He stood by the recommendation that was documented and acknowledgedmy concerns. Through the process, weeks before the appointment was made and the fix was done, Darren had amazing communication with me on the steps we were going to take on the situation. Today, Charlie Knutson, came out to install the recommendation. Charlie was great, he told me what his plan was. He was very professional and courteous from the start. Commendation to both of these gentlemen for their professionalism. Thank you.

We bought a new HVAC system 4 years ago and are very satisfied with it. I joined the Swan Club…read moremembership knowing our HVAC inspections would be professional. We had no problems until yesterday, when we lost heat at 4 PM. After calling Swan, they had a service technician at our house in one hour. Andrew Hinshaw quickly diagnosed our problem (the nest thermostat) showed us the fix, and had the unit running again. I continue to be impressed with the quality of the workforce Swan hires. Thanks Swan

Carlos came on cleaning and check up on and air conditioner. Left everything in good condition…read more Great service.