We needed help fast since the furnace for our 95-year-old mother quit working. The house was getting cold fast. We called Allen and they set up someone to troubleshoot the next morning. Jim Maule was the excellent technician. He got everything working in less than an hour. The best part was that it took just a tune-up for $49 to fix the furnace. Thanks Allen Service! read more

My air conditioner wasn't working, and Allen Service sent a tech to diagnose and fix the problem. The tech suggested installing a condensate pump. I agreed and scheduled an appointment for the following week. A few hours later, the air conditioner stops working. I call Allen the next morning, and they send a tech from one of their affiliate companies to fix the issue. The tech failed to fix the problem, so I called Allen again the following business day. The first representative assured me that someone from dispatch would call me the same day to schedule a more timely appointment. That didn't happen, but I did receive a call from a second representative, who tells me she will call dispatch to see if there's any open availability. She informs me that dispatch will follow up shortly. After a few hours, and having not heard back from Allen, I call yet again and speak to a third representative, who informs me that my original appointment has been pushed back six days. I would have to wait ten days for a tech to come back to fix an issue that they failed to fix the first time, and that I had already paid for. If you're having trouble keeping up with how many visits Allen has made (2), and how many phone calls I've made (4), I don't blame you. My suggestion would be to use another company for your HVAC needs, because Allen has terrible customer service. read more

Waited 4 days for completion if replacing 2 tiny shower valves. Membership didn't help at all!!

Loved working with these guys. Great service, very friendly, and everything got fixed!

Kevin was thorough and explained what he found with our heater and AC unit . It was a routine maintenance. read more

I really hope Brian from Allen Plumbing/ Heating no longer works there, but he probably does.Worst service we've ever had. He's rude, inept and a poor communicator. Never consulted us on "work" he did that was explicitly not in the contract. Ruined a wall and told us the flooding his crew caused wasn't that big a deal. My family recommends finding another service, no matter what their rating or reviews say. read more

We had a furnace and air conditioner put in January of 2025. There have been several calls about problems, and the last one was about the air conditioner. The man who came to solve the problems was very knowledgeable and competent. He determined that the air flow was bad. We talked about it and he pretty much solved the problem, but my complaint is that we should not have this many problems . Obviously the house was not examined close enough to determine the needs of this particular home. That should have been done before just putting in a furnace and air conditioner arbitrarily! Granted, we have not had to pay extra for the service calls, but this should not happen to begin with!! I am not happy with Allen Service right now. read more

Came on time and was very friendly. Great service tech, did repair for a great value. Talked to me about some needed repairs on an old furnace and currently considering a full furnace / AC replacement with them. read more

Beware of technician Jasmine. She will quote you thousands of dollars for a mere cleaning and use high pressure sales tactics. I'll never use Allen!! read more

We have a clogged/ broken disposal for over a week and Allen has cancelled their scheduled appointment with us 3x. I encourage you to save time and call someone else. read more

Allen Services provided prompt professional services in regard to a damaged refrigeration unit. Their service technician was extremely thorough and could not have been more gracious in explaining what was being done and why. read more

Vee did an excellent job. My only complaint is that Allen is so expensive. Otherwise I trust them to repair things so I don't have to worry about follow up issues. read more

Cody serviced our tankless hot water heater yesterday when the tenant called saying there was no hot water. He called to give us the rundown and there didn't seem to be a problem anymore! Everything was working. Appreciate the honesty! read more

Do NOT use this company!! They charged my 94 year old Mother over $600.00 to replace a $39.00 part for her furnace. It took the tech 2 minutes to replace it. I was never even given a quote. The entire interaction was a joke. The tech was acting like he didn't have the correct part and telling me that if he had to call a parts supplier it would cost $300.00 just for the call! Then after looking 3 different times all of a sudden he found the right part in his van. Next came the surprise bill of $628.00. The tech knew that I was shocked and upset by the price but claimed there was nothing he could do. He also claimed to have given my Mom a discount for being elderly and a discount because my deceased father was military. I called and got a quote from a different company the next day and it was less than $250.00. I do feel that I need to report them to the BBB as that is defrauding the elderly. I also tried reach out to them right away and was told I would get a return call but no one has bothered to contact me. I want large companies to know that this is so wrong. I'm hoping by posting this that I can prevent them from doing this to the next customer. read more

Even tho they were on the pricey side the quality of work was outstanding. Quality parts and service.

After 2 cancellations by Allen Service, Chilson came to replace 4 out of date smoke detectors and also installed a whole house surge protector. Very polite young man who answered all my questions. The 4 stars instead of 5 is not due to his service, but because of the previous 2 scheduled cancelled appointments. read more

Braeden and Tyce were polite and prompt when they did my annual electrical inspection. They explained what was needed to bring my older home up to todays codes and gave me a email that my husband and I can look over and decide at our convenience what exactly we want to do. read more

Our hot water heater started leaking a few months ago. The serviceman came out the next day. He was very nice but we ended up spending over $5000. I was urged to get the top of the line with the idea it would last for 15 yrs or so. I am retired, on a fixed income and have come to realize I shouldn't have felt pressured to spend so much. At the time our water was turned off, didn't have time to research other options and just took the advice of the serviceman. I wish he would have looked at our situation and suggested something middle of the line, even if it didn't have the longevity of the one he sold us. read more

$753 to fix a leaky shower faucet. Part on Amazon for $19.84 . Less than 1 hour. You do the math!

What a scam they are. I should have looked at the yelp rating before having them come out. They wanted to charge me $465 for a 30-45 min job with about $25 in materials. Then wanted $89 from me for turning down that ridiculous price. Do people actually fall for that? ER doctors saving lives don't even make that kind of money. DO NOT RECOMMEND EVER USING THIS SCAM COMPANY. read more

Loveland: Unethical taking advantage of single lady in her 80s. My neighbor received a written quote for labor (which I've seen) to replace two lavatory sink faucets: $1,000 each ($2,000 total) plus the cost of the faucets. A DIYer would spend a maximum of 1 hour each - a pro, maybe 30 minutes each. Oh - but the work is warranteed and a DIYer's isn't. UNBELIEVABLE read more

cancelled on me three times. this is a follow up to an earlier review I left where I'd already been rescheduled twice. Client relations reached out to me and gave me a voucher to cover the cost of maintenance. nice perk. however, upon scheduling my tankless water heater to be descaled a third time, the earliest appointment was another 8 days out, making it already a three week endeavor, and putting in for PTO twice to be available for the appointment. The other fun part is that there is one number on their site for the company, but apparently the early scheduler was giving me techs for the Foco area, as the individual scheduling me for my latest attempt for service mentioned, "huh, you're in the denver area,"....no kidding. you ask my address/area code. not sure how that wasn't automatically changing how you book my appointment. That brings us to today, when I get a call AFTER THE TIME WINDOW MY TECH WAS SUPPOSED TO CALL FOR WHEN THEY WOULD BE ONSITE. not before, which is consistent with their brand of customer service. the scheduler mentioned that she has to push my appointment out to the week of march 9th, which will make this a 1 month endeavor to get a simple project done. they also mentioned that three of their techs called out with the flu......I would like to say I'm completely understanding of illnesses.....but amidst the current situation and how it was handled, that's incompetence. Especially when you take the time to mention that you only have 2 techs in the area that are trained to do the service I requested. which kind of tells me that either your schedulers need a bit more training on how to handle these kinds of issues, or more likely, you're making up a story. If you want to wait around, call Allen services. if you want to get your job completed, call someone else. I've now actively lost a day and a half of work/pay trying to utilize their services......at least they have a snazzy website. read more

My technician was very thorough during his inspection and took time to explain it all to me. He even showed a video of the insides & told me what to expect going forward. He was very polite , knowledgeable, & personable. I would recommend Allen Service to my friends & family. read more

Bunch of liars and cheats. They came out to see what was going on with my AC and they said it's broken you need to replace the whole unit. For over 10 grand! We called someone else for a second opinion and all it needs is a cleaning and some more refrigerat, 400$ !!!! Wow huge difference. Last time calling them. read more

He was prompt, informative and polite. Did the service on my furnace. Through a service plan.

He was very knowledgeable and explained what he was doing and what I could do to help. I would recommend him.

The service technician, Tanner Hockley, was professional and courteous in taking care of follow up action items on a newly installed heat pump. Tanner politely listened to my concerns, developed solutions and consensus on how to resolve the concerns, promptly ordered necessary parts and installed upon receipt. I was satisfied with Tanner's workmanship and professionalism during the service call. read more

ALLEN SERVICES rescheduled HVAC appt once and electrical appt twice; all at last minute with no explanation. One appt, plumbing, they kept and charged $974 to replace washers in two outdoor spigots. They don't value your time and are way overpriced. NEVER using them again. read more

When you pay a company to a monthly fee and they are supposed to check your heat/AC units periodically, why should I have to CALL THEM to ask for someone to come out? NO ONE ever called me, or sent me a notice, or got in touch with me to check on my AC unit at the beginning of the summer. Unfortunately, we had a death in the family, so by the time I finally called in ... they could come in September! That is unconscionable! I think that's the time of the year to come check my HEATING unit, not my AC unit! The person who answered the phone sounded so dull and slow, I would easily assume they were on weed or some sort of medication. The 'I don't really care about you' attitude was prevalent. Previously, before this family owned business was purchased by some holding company, or mega such, they were good and did an excellent job. Timely, to the point, did excellent work. Now they are just trash. read more

Total rip off company. Allen Service charged us $908.00, original charge was $983.00 (attached), for a twenty (20) minute repair of a sprinkler supply, invoice and photo of entire repair is attached. The kid that did the repair did not solder the connection but used compression fittings, it took 20 minute. This is another example of a corporation buying out excellent small companies and ripping off past customers. read more

Allen Service - This is the complete $908 repair!!! - Plumbing Near Me - Fort Collins, Colorado

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I was charged $717 for a simple bathroom cartridge replacement -- a job that took less than 5 minutes. The OEM part costs under $100, yet the company refused to give me a breakdown of the labor or materials. I've spent over $20,000 with this company in the past year on a new AC and furnace, but this experience made it clear they take advantage of loyal customers. I wasn't asking for a handout -- just a fair, transparent price. Instead, I was met with talking with a manager named Alec Nelson who displayed evasiveness and arrogance. This felt like price gouging, and I can't in good faith recommend them to anyone. read more

Our AC unit coolant line broke. Of course the day that it was hitting 90+ degrees here in foco. First time this year. Great timing My husband called Allen Service and someone came out the same day to come and check things out. They went over all of our options - from fixing our unit which was very old, replacing just one part - the cooling unit or our options if we are going to replace everything from a bronze, silver and gold standard. The guy who came out was not pushy about any of the options and stepped out to his car while my husband and I discusse what option we wanted to do. He came back in after we had decided. And he got us scheduled for the next day. You could pay up front or you could use one of their finance plans if you qualify. They thankfully had next day appointments. 2 techs came out and worked all day and got a new unit in for us. We were happy with our service and would use them again in the future if need be. I am pretty sure there was a warranty on the unit we bought. There was a discount for military veterans which my husband is. Not sure if that is just if you are purchasing a unit or if its on any service but worth asking. read more

Had a sewer line cleared about 4 years ago. It turned into a big deal ended up being 600 dollars. I was a little suspicious at the time but did not know. It lasted less than a year. I then called Royal T they cleaned it out for 90 dollars no drama no claims of needed up selling it lasted 2 years. Clearly the line has issues. Allen plumbing is not the best to call based on my experience. Also they wanted to keep going and up selling to make it over 1000. I pulled the plug and glad I did. read more

I am a Allen Member and have no complaints about the times I have had heating and air issues. They also have a good free twice yearly heating and air inspection included in the Member package. HOWEVER, recently they expanded their plumbing services to include at least one company in the Denver area. I don't know if it was a local Allen plumber or one from the other company that responded to my call about a leaking water meter. The plumber was courteous and did a good job, The job consisted of unscrewing two 3/8 inch water lines that connected to the meter (which is quite small), inserting a short copper pipe into the lines, to create a water line bypass, and turn the water valve on. The whole thing required just a plumber's wrench and took about 45 minutes. I was charged $1,275, less $70 for being a Member. The price included $250 because it involved going about 6 feet into the crawl space under my mobile home. No parts had to be purchased. Allen has "by the book" pricing. My suggestion now for plumbing is to get a second quote before deciding. read more

Allen Service - Finished job. Meter removed, 2 lines connected to bypass pipe. - Plumbing Near Me - Fort Collins, Colorado

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My Experience with Allen Service - Never Again I will not be using Allen for any future services. I highly recommend doing thorough research and getting quotes before working with them, as they will take advantage of you with inflated prices. They are more interested in how much they can make off you than actually helping you. Allen reached out to me about a simple, routine water heater drain as part of the service contract I have with them. While I expected to pay for the service, I appreciated their outreach to check in with a member. However, things quickly took a turn for the worse. They sent Logan Edwards, who was inexperienced and failed to properly drain my water heater. He didn't follow standard procedures, and when he couldn't reignite the pilot light, he blamed it on the age of my water heater, claiming it was common. So, they sent out a senior plumber, Jaden Wright, who immediately told me my only option was to replace the entire water heater for $4600. I was shocked. Then, Jaden claimed he was offering me a "deal" at $4000. What upset me most was when Jaden admitted that Logan had not followed the proper process, which made me think, "This is your fault for sending someone out who doesn't know what they're doing." I made it clear that my water heater had been working perfectly fine before they arrived, and now, suddenly, it was completely nonfunctional. With temperatures dropping to 20 degrees, I was left in a tough situation, needing hot water. Feeling pressured and stuck, I reluctantly agreed to pay the outrageous price. Jaden even claimed the water heater itself was a $1500 unit and that Allen only sells the best. But after doing some research and getting a couple more quotes, I found the same water heater was available at Lowe's for no more than $700. The other companies I contacted (American Plumbing & Sewer and Noble Plumbing) would have done the same work for $2200 and $2300, respectively. The next morning, I called Alec Nelson, the manager, to explain the situation. I asked for a $1500 refund, and we eventually settled at $1200. While I felt a bit better, I was still upset about the overpayment for something I didn't even need. The pressure they put me under was created by Allen's own lack of training--either that, or it's part of their business strategy: send out a novice plumber to mess up your equipment, then have a senior tech come in, force you into a no-win situation, and upcharge you twice the market price. After reflecting on the entire ordeal, I called Alec back to express my disappointment with how Allen takes advantage of its customers. I ultimately exercised my "3-day right of rescission," and Alec immediately agreed to let me keep the water heater they had installed and provide a full refund--though I still had to deal with all the stress and time lost. While Allen did eventually make things right, it doesn't erase the terrible experience I had. I would have been happy to pay for proper, trustworthy service, but instead, I was met with a greedy company that only cares about making a profit. I would never recommend Allen to anyone. My advice is to find a local shop that provides upfront quotes over the phone and doesn't try to pull a fast one like Allen. They may have resolved the issue in the end, but it doesn't change how poorly I was treated throughout the process. Shoutout to American Plumbing and Sewer--Lanney and Amy were great and helped me navigate this difficult situation. They are local to Loveland, CO, and I would highly recommend getting their opinion on any plumbing needs. read more

Absolutely HORRIBLE!! A couple years ago we spent well over $40k to have Allen Service fix our sewer line on a main house and two ADU. It was a very extensive process, including the City of Loveland. After the long, stressful, expensive process, we were told that everything would be great and everything was working perfectly in all units. We were given a warranty. A few weeks ago, one of the units was having sewer issues so we called them back. The tech came and agreed that it wasn't done correctly but Allen's Service was under new ownership so there was nothing they could do but give us a little discount to fix it. The tech, Travis, said they would dig it back up and try to figure it out for $20k. They also told us they could jet it for $1000 or use the auger for $2500. The warranty meant nothing. On their website they try to build customers' trust by saying they've been in business for 60 years, however; it's clear they change owners often and with each ownership transfer they become a "new company" that feels no need to uphold warranties. Under no circumstance would I recommend Allen's Service. read more

The initial visit with the description of service was fine. Described i wanted all copper and price agreed on. Day of install noticed half was Pex and half copper. Tech said "I didn't get the memo". Really????? Multiple calls to request discussion with manager, no call from manager. Note for future customers, always hold back full payment until work is inspected and approved. read more

To Whom It May Concern: Do not use Allen Plumbing and Heating, it is a terrible company in Fort Collins and they are not trustworthy. They are disrespectful and rude, pushy, and did not follow through, and they use unethical financing, scare tactics, and bait and switch tactics. Here is what I experienced with them: 1. Last year we had issues with a clog downstairs in our in our old town home, and could not do laundry. Allen representatives were pushy and said we needed a new "clean out" on the exterior of the house. However, we had a perfectly usable "clean out" with easy access to the basement. They used scare tactics and went over all the worst-case scenario options stating that we had excrement floating under the house and we needed to take action immediately. They then looked to see where the city's pipes entered and exited from the house and the Master Plumber said he absolutely knew it was in the backyard. The city was doing work on our streets and they were able to let the master plumber know that he was incorrect. However, this master plumber continued to show extreme arrogance and pushed us more and said that it was necessary once the "clean out" was created outside to have a flush out as well as a new pipe input (requiring they dig a trench) on the side of the house to get rid of the waste underneath the house. They said that if we didn't get a new pipe on the side of the house, the pipes would continue to plug up since we had "bellies and dips" that needed to be fixed. They pushed financing and we agreed to find out what we qualified for. Once they knew how much we qualified for, they said that was the same amount it would cost to do all of this work. This was an incredible amount of money beyond $28,000. Other companies were not this expensive for all of this work. All of Allen's options were very expensive and they bragged about their Master Plumber overseeing everything. In addition, they then showed us that once they were able to open the "clean out" and flush out the pipe, we would need to start the work on the side yard. We only agreed to an exterior "clean out", and flushing the current pipe out. 2. They dug the ground and created a "clean out" and they said they would flush the pipes. We had to contact them several times so that they would come and follow through with flushing out our pipe and use a camera to check our pipes. In the meantime, we were not able to do laundry for weeks. They contacted an excavator to open up our pipes and check for boring and they hired a company out of Greeley. They pulled a City of Fort Collins permit. This permit was opened but it was never closed and it was Allen's responsibility to have the City of Fort Collins investigate and request the permit be closed. In fact, this permit is still open as of today, October 9, 2023. 3. All in all, after many calls, they flushed out the pipes and used a video camera to check the pipes. I requested a copy of the video but they did not provide it to me, even after being billed for several thousands of dollars. Now the City of Fort Collins is requesting that Allen finalize their work with them and we are at risk of having to pay several more thousands of dollars. 4. We are more than dissatisfied with Allen and we will be taking them to small claims court. I will share this letter with the Better Business Bureau, and all social media outlets such as Facebook, Yelp, Google, etc. for overcharging us for the work they did, for taking several days and weeks to address our clog, for not allowing us to have a copy of the video that they took, for baiting and switching us with unethical finance tactics, and for not responsibly closing the permit with the City of Fort Collins. To sum up, we spent more than approximately three weeks unable to do laundry after already signing the financing paperwork, and their work was not completed. I regret ever working with Allen and I highly recommend that anyone needing plumbing, stay as far away from Allen Plumbing and Heating because they are the worst company in Fort Collins. Sincerely, Antonette read more

My furnace stopped working. Quoted me 1K+ repair fee and proposed to replace both my AC and furnace set (since they are 'old'.) at least 14K (8K+ for furnace only). While another company fixed it at $110. They are not trying to fix your appliance. They just try to sell the new appliances to you. read more

The Technician was great, professional, courteous & efficient. The price was atrocious. ~$300 for a 45 min roto-rooter. Of course, price disclosed up front at home so i did agree but after 3-4 days of no Laundry, i didn't want to wait another 2-3 days for another company. Had they given me a "range" of price over the phone, I would have politely declined. Again, the Tech was great, Allen's price was anything but. read more