Recently went to cox for their phone service. Cheaper for…read moresure, however they aren't real helpful when it comes to their phones. After 2 weeks of connecting with cox. Having a few issues with my phone, The gentleman who waited me was not very helpful

Service itself was okay but the cancellation process was predatory. It took months before they…read moreactually cancelled my services and they kept trying to make me pay more. The customer service seems incompetent or maybe they're just trained to treat people that way. "Supervisor" was useless and his response was "well no one likes their utility provider and we're no different"

After an absolute terrible experience at a "Verizon Authorized Retailer", I came to this Verizon…read moreWireless store and wow was the experience completely different! I came to the store to re-activate my account that was placed on hold while I was stationed overseas. Ms. Melissa truly took the time to ensure I was taken care of. She provided absolute quality customer service. We had a few issues activating my phone, but she conducted multiple troubleshooting attempts and ensured I did not leave the store without my account activated. Thank you Melissa for the amazing customer service you provided! I highly recommend coming to this Verizon store vice any of the "Verizon Authorized Retailer" stores.

Severely understaffed. We came in to cancel an account for a deceased family member, and it took…read morethe better part of an hour for the customer reps to get to us. It very much felt like they only cared about the customers that were there to OPEN accounts, and could not care less about those there to CLOSE.

Telcom has been my internet provider for over six years. The downtime I have experenced in that…read moretime has been minimal, but when it does happen, their response has always been exemplary. Their crews sometimes have had to work throughout the day and night to restore service, and all the while, customers are kept informed of their progress, along with an estimate of completion. Their customer service representatives are professional, kind, and helpful. I could not ask for a better company with which to do business. Judy Harrison

Telcom should be called Tel-CON! is the worst Internet service. Giving it a one star for…read morereliability is overrated.It goes out at least once or twice per month! I wouldn't even want it for free! It is the only service we can get in our apartment community, which should be against the law. We should be able to choose our own service or work from home and this Internet is always out!

They only want to sell to you but they couldn't seem to help me with any problems i was havingread more

First I would like to say that this is my first yelp review eve, I have never felt as strongly as…read morethis dang wifi-- and I used to love our fios internet to the point of where I would recommend it to everyone. HOWEVER. My husband and I recently moved and were told that our old router was "no longer compatible" which was false per research after the fact because it is still infact usable. Not only did the installation guy upsell us to a shittier router that functions off of 5G cell network (the gigabit plan which is terrible because it can get bogged down with any network crowding in the area and is also their lowest speed plan) but he also up sold us to a new router we didn't need and an extender which we also didn't need for our RESIDENTIAL house!! Of course we were in the middle of moving -- quite literally still had the movers putting boxes in our new house; so he took advantage of us. Our old plan and old router worked like a champ with no issues only needing a quick reset like maybe once a year. Now however we have had the new network plan and router with nothing but lagging issues, device incompatibility (yeah. Thanks consumer America) requiring jailbreaks or buying new products, and a friggin price increase by almost $35! Absolutely absurd! I would not trust a THING any of their service people tell you. Do your research online with your current router or if you want to buy after market for cheaper before hand. 0/10 we will be switching providers ASAP.

We have paid for Signature Service for over 3 years now and we still cannot pick up wifi 10 feet…read moreaway in another room. The cost of this service is outrageous compared to what we are getting for this price.

It's been a month and my cable is still not working properly. Three phone calls and my son still…read moredoesn't have cable in his room. Staff is horrible and they keep telling me the part is in the mail. Apparently the mail in Elizabeth city takes 20 + days. It is country, but I believe time warner cable is full of it. They definitely didn't have a problem mailing me a bill.

Before I begin this review let me start off by saying that this review is based solely on my…read moreopinion and my opinion alone!. I previously had a bad experience on line with their customer service trying to order a new iPhone along with some accessories! For some reason they couldn't get my orders right on my accessories so I decided to cancel the order.( I had my phone ordered on a separate order ) I clearly stated to the representative that I ONLY wanted to cancel the order with the accessories and she agreed to it by repeating it back to me TWICE, but yet she still ended up canceling my phone order too and I wouldn't had known until my wife suggested we call them and have them resend the order correctly and that's when the next customer service representative stated my phone order was canceled as well. I was pissed!!.. because the previous representative said she had it taken care of but obviously she had no clue what she was doing. So after being told about the previous screw up my wife and I asked to speak to a supervisor and we were put on hold for at least 20 minutes until we finally realized we were hung up on. So to try and make a long story short my customer service experience over the phone along with on line service has been a nightmare so I'm glad I was able to go into the store and get the service I needed!.

This place is crap. They did an early upgrade and completely screwed it up. Wasted a whole day.read more