Recently went to cox for their phone service. Cheaper for sure, however they aren't real helpful when it comes to their phones. After 2 weeks of connecting with cox. Having a few issues with my phone, The gentleman who waited me was not very helpful read more

Service itself was okay but the cancellation process was predatory. It took months before they actually cancelled my services and they kept trying to make me pay more. The customer service seems incompetent or maybe they're just trained to treat people that way. "Supervisor" was useless and his response was "well no one likes their utility provider and we're no different" read more

7/1/22: I stopped by to turn in a modem and close my grandmother's account. I haven't been here in years, so it looked completely different. There is a kiosk that you check in at. I didn't see hand sanitizer ANYWHERE, so that bothered me. Luckily as soon as I walked in, I was taken directly to the cash register to be assisted. I was assisted by a very nice man. Even though he had a few problems closing my account, he got them resolved in no time & gave me my receipt as proof. I don't usually like Cox, but this was a good experience. read more

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Great for over a year, 4 shut downs in 2 months. Either explain yourself, fix yourself, or I'll be looking elsewhere. Seriously I don't want to do that so just stop the no service issues 2 I can understand but you're getting ridiculous. read more

As a customer of Cox Communications, I feel compelled to share my disheartening experience in dealing with what can only be described as a continuous cycle of subpar service, unfulfilled promises, and disconcerting corporate practices. Despite my best efforts to seek resolution through their designated channels, including executive escalation teams and even resorting to filing a formal complaint with the Better Business Bureau (BBB) and now Federal Trade Commission (FTC), my grievances have been met with indifference and, most shockingly, threats of service termination. My journey with Cox Communications, which started in 2017, has been fraught with challenges, chief among them being the persistent inadequacy of their internet service. Despite paying approximately $300 per month for the past 15 months, the service has consistently failed to meet the advertised standards of reliability and coverage. Efforts to rectify the situation, as recommended by Cox--such as purchasing their Wi-Fi extender pod--proved ineffective and offered no improvement to the connectivity issues plaguing my home. As a disabled veteran who relies on a stable internet connection for both personal and professional needs, the impact of Cox's failing service cannot be overstated. The suggestion to further invest in additional equipment, at my expense, without assurance of resolving the underlying issues, is both unreasonable and indicative of a business model that prioritizes profit over customer satisfaction and service quality. Compounding these service-related issues is Cox Communications' response to my complaints. Rather than addressing the legitimate concerns raised, Cox has chosen to issue warning letters to my home, threatening to disconnect my services should I continue to voice my grievances. This retaliatory stance not only violates the principle of customer feedback but also employs intimidation tactics to silence dissatisfaction, a practice that is both unethical and unacceptable. This review serves not only as a recounting of my personal experiences but also as a warning to potential customers of Cox Communications. The disparity between the service promised and the service delivered, coupled with the company's apparent disregard for customer satisfaction and retaliatory practices, raises serious questions about their commitment to ethical business practices and customer care. I urge Cox Communications to reconsider their approach to customer service and issue resolution. Customers deserve transparency, accountability, and, above all, the quality of service they are promised and pay for. As for potential customers, I advise caution and thorough research before committing to Cox's services, lest you find yourself in a similar predicament. Please be wary of their gaslighting practices that state your "disruptive behavior", but fail to list any actual examples and places great emphasis on their check in the box system of "reaching out to resolve the issue", but bring no real solutions to the table. Response to Cox's Response on 3/20/24 on Google Reviews. While I appreciate the prompt response posted here, I would not want to receive ANOTHER email or THREAT to my home stating non-factual "disruptive behaviors" from your executives as I am sure they are not as attentive as this location appears or onboard with actually being fair or resolving my issue. My contact number hasn't changed since 2003, so that would probably be a good place to start IF and WHEN they actually get to a point to where they would like to resolve customer issues that have been corroborated by their own service technicians. read more

Cox Store - Part 1 of threat to cut services. - Television Service Providers Near Me - Norfolk, Virginia

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I canceled my Cox cable and internet last week due to increased cost. I was a customer for over 20 years! When I handed in my gear they told me I had an 80 dollar termination fee because I didn't fulfill a 2 year agreement from the last time I changed my plan, to reduce their ridiculous prices, and that I could call billing to get the charge waived. I first said, "I'm at Cox now in person, so why can't you do it here?" The man, who had just told another customer he could waive fees but not take care of a deposit, then tells me I have to call billing! Long story short and over 2 hours of run around on the phone, cox is refusing to waive the fee! And they were very rude about it! So much for being a valuable long time customer! Very frustrating, very unprofessional and certainly not good business! I guess they are mad I'm saving $170 a month by switching internet service and streaming vice their truly outrageous cost for a service that was sincerely lacking! Thanks Cox, I pray more folks leave you. You probably don't care anyway as is evidenced by your handling of my situation! read more

I've had nothing but trouble from cox, constant rising prices, I got set up by an employee for a deal they said would last a year and when the next year comes to let them know and they'll renew it, less than a month later I'm having problems with the service and check the app to see they removed the deal, when I went in I got helped by someone else and they glared at the guy who first helped me, changed the price and said that I was wrong as I'm watching him change it. Then randomly it cuts out for no reason and they say that everything is fine and it's working. Their customer service and help is just poor. It tries forcing you to only talk to an ai bot, their extensions for payment are a joke. I tried extending payment from the 17th to the 20th, got approved, and then get hit with a rebound bill, charged an extra $60 and get informed that I would've had to pay the full price then and there in order for a payment extension which makes no sense. And if all of this wasn't bad enough, their top speed which I paid extra for only equates to 20Mbps on a really really good day, with more often then not being around 10Mbps the only thing connected to the WiFi is the console, I'm writing this on data because of how bad the WiFi is. I'm removing my service from cox. read more

Cox Store - Here you'll see the average speed of the internet - Television Service Providers Near Me - Norfolk, Virginia

I came here to pick up my equipment and was helped out by Damion. He was super helpful and really seemed to have my best interest in mind. He helped me to get a plan to fit my needs and budget. He also gave me his card in case I had any questions. read more

Far and above the former location, in ambiance and service. Wait status posted on large TV above main counter. Hit the jackpot when Kevin was assigned. He was jovial, intelligent, and efficient. Scored me a deal on latest equipment and faster internet service; $5 more per month to surf at 3x speed. YAAAYYYY Kevin! Interior was well lit, clean, and was bumpin' cool tunes controlled via Bluetooth. read more

Honestly I've been annoyed with cox, I came in ready to leave a bad review as Previous reviews didn't look too good and I have been dealing with horrible connection with months now. I walked in, asked to replace my router, and was given a new one free of charge, no hassling required. I'll update if the internet connection is actually resolved but as far as customer service goes, this store did it well! read more

Cox, nothing is good about your service , It literally cuts off for a period of time and for them not to reimburse customers is just Greedy asf. I will not give my hard earned money to a company that doesn't do their customers right. Will not get over on me read more

I had nothing short of an amazing experience at this location. maybe they have rest staffed because I'm confused about some of these bad reviews. I had a very complex case where we were moving out of state and already had Internet, but wanted to add four phone lines. Bryan & Mathew spent several hours working out all of the insane kinks involved my such a complex move. in the end, they made sure that I got everything I wanted and the price was super reasonable. I never heard them say "I don't know if we can do that". It was always yeah we can make it happen. I can honestly say I've never had superior service like this at any other provider. Keep up the good work guys! read more

When in last week after moving to the area. Most employees were helping but the lady behind the counter just likes playing on her phone and can't wait to go home. Sad read more

I would highly recommend going in person vs. dealing with online sales. In person they tailor the services and the COST according to local standards. I pay $70 per month now vs. the $184 per month I was paying before. Pardon my French but f%#* the online sales guy who did a piss poor job and wasted 5 hours of my life. read more

This is not about this particular store but Cox as a whole. When they made the decision to outsource customer service, it may have benefited them but we as customers have suffered. The subpar service given by these people are beyond ridiculous. They don't know what they are doing! I have been with them for over 30 years (not by choice) because they are the monopoly cable/internet company in the area and we don't yet have another option. I recently upgraded my modem ((that was a nightmare in itself) but then discovered that someone took it upon themselves to drop my phone (I did not request this)!!! We have had this phone number for over 40 years!!! Of course all they can say is "sorry ". That doesn't help the headache this has caused!!! Matter of fact we paid to bring that number over to Cox! And of course I could not get the number back. Total idiots! How can you make unauthorized changes on an account and no one be held accountable? So this is what loyalty to loyal customers looks like?!?!? Internet is ALWAYS dropping...claimed they upgraded their equipment after COVID to handle everyone working from home (new equipment, yeah right). And for all the money they charge, all the heavy accented people that you can't understand, and all the issues caused, you get zip for the money you spend because they know that we really have no choice but to hang in there with them. I dislike Cox with a passion, especially now with the fiasco with my phone line. Ridiculous read more

Had Verizon for years without issue. Moved down here and switched to Cox and it's been a pretty terrible experience. At first every day at 2:30am and 2:30pm the internet would go down completely for 15-20 minutes without warning. Cox said there was no scheduled outages and their customer service said to restart the router every time. Fast forward a year later we have multiple random outages a day and the customer service is still unproductive. We have the gigablast package so it's not like we cheaped out on bandwidth. I wanted to share how unimpressed I've been and am glad my contract ends in August so I can switch back to Verizon then. A large part of this headache is the total lack of accountability Cox has had throughout this ordeal. read more

Cox added a COX Care charge of $10 per month as well as added a data cap of 1.25 TB per month on all of their internet plans. If you go over, you will be charged an additional $10 for every 50 GB used. Not the biggest deal right now but as 4k and higher become the standard of streaming, watch your bills. That is not what I signed up for when starting service. https://www.cox.com/residential/internet/learn/data-usage.html read more

They don't care about their customers. They all about your money! I'm a first time customer and I paid for their internet service on October. They was supposed to bury the cable and it's been almost 2 months and still haven't done it. read more

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Went here yesterday to correct a billing issue. The representative was rude to me for no reason. I just wanted to know how my bill went from $140 all the way to $241. I literally have 1 cable box, Wi-Fi and basic channels. So I was very upset over the increased bill. All I was trying to do was correct the situation. Nonetheless I really didn't receive help so I went to the Cox store on va beach blvd and I got the help that I needed. Cox cable doesn't help their customers at all!! read more

04Mar...internet goes down, call for support...soonest date is 06Mar @3pm. 05Mar..told it's a local outage, been resolved...(not resolved, my internet is still out...btw I have the super fancy gigablast...) 06Mar..no internet, tech comes out...leaves, still no internet...(told my spouse we had internet, I was upstairs) we had no internet. I called and reported and was told they would be back...never came back...I called again, nothing...called and was told Friday was the soonest that I may have internet. Long story short...almost a week without internet, several phone calls and being ran around...frustrating, yes I was offered a credit...yay...how about offer me reliable service, reliable techs, a product paid for. Maybe have a tech test the equipment versus not even looking at the equipment...it's so discouraging having to fall mercy on a company due to it being the only avail in your area for internet services. read more

This was a short trip out that I was dreading. My den cable box had started to tile & lose HD channels. This is something that can't happen if you are injured and spent most of the time in a lounge chair facing the television. Having swapped out an upstairs box with the offending one, I procrastinated it's return based on my previous experience with the Lynnhaven store. Finally when the swapped box also started intermittent tiling, I decided the time was now. I must admit that the Janaf Store, while close, was still out of my doctor required "drive only in the neighborhood" range. But being pretty certain that he would be in surgery, rather than at the Cox Store, I decided to attempt the feat. Now I have to tell you that this store is enormously hard to locate. It is on the back side of an out parcel strip of stores that face the original line of Janaf stores. You will find it next to a Panera Bread, which is equally hard to locate. As I drove up I was delighted to see a handicap parking space directly in front of the door. It was quite literally less than a dozen steps to the door. Waiting as I entered was a friendly and helpful employee who took my cable box & gave me a receipt slip showing what I returned. Now free of anything to carry, I was pointed to a comfy padded bench to await my turn with Customer Service. I didn't have to wait long. My name was called by Whitney, who was extraordinary. She immediately brought me a new Contour Cable Box and Connect Kit. Her advice was that I should rotate out all my HD boxes, replacing them with the new type. At my request she also added an Mini Box to my account. The next thing she said was amazing. She had reviewed my account & found additional discounts that I should be getting. Even with the addition of the Mini Box, my bill would be $25 less per month. Whitney packed all my items in a nice reusable bag. As I reached for it she said "You don't think I'm going to let you take this to your car!" And she didn't. She walked with me to my car and carefully placed the bag with my new boxes in the back seat. The trip I had been dreading turned out to be quick, easy, pleasant and cost effective. Cox Communications - Your Janaf Store is the best!! read more

HORRIBLE SERVICE FROM SALES TO SUPPORT TO INSTALLATION. AVOID AT ALL COSTS -they don't care about their customers. I WILL BE SURE MY VOICE IS HEARD EVEN IF COX IS TRYING TO HIDE IT. Everything I have listed below is recorded & documented with times and #s & I have asked MGMT to listen to the calls so that they can understand how misleading their team is, the false promises provided, & horrendous note taking abilities. No one from Cox has yet to do that. I oversee all of client services for my company & cannot believe that no manager cares to confirm what was informed & promised to their client by their staff members. SAT- I called to have Internet installed at my house in VA Beach-I work remotely & need it ASAP. The earliest appt was TUES from 8-10am. TUES 10am - It rains & floods my road so the technician can't install it bc he'd need different equipment. He understood the immediate need & spoke with his supervisor & confirmed I'd have an appointment on WED between 5-7pm for the installation. I thanked him & asked for them to put in the notes to call me prior to arriving. WED 6:20pm - Still no call from Cox so I call & spoke with a rep that confirmed I do have the appt & they would call me when they were in route. She said to hang tight & they should be there by 7pm. 7pm..no Cox...7:10pm & still no Cox. I call Cox again & the rep I speak with says there are no notes in the system saying I had an appointment tonight; I was flabbergasted & explained what happened the day prior & the convo I had with another rep not even an hour ago who confirmed my appointment. I was transferred to another person who said the same thing; I asked them to listen to the recorded convo bc this makes no sense & how important it was that I have the internet Installed asap because it's preventing me from being able to work. The lady can't help me & I ask to speak with a supervisor. Jason confirms that he doesn't see anything in the system & there's nothing he can do. I explain, AGAIN, everything that has happened. Given the circumstance, he makes arrangements to guarantee that someone will come out THURS between 8-10am & he would call me in the morning as well. THURS 8:30am - No phone call from Cox; I call to check what's going on & to my surprise, I'm told they have no notes in their system & nothing scheduled. I'm speechless & ask to speak with a supervisor. I'm connected to one & she says that she apologizes for the confusion that she doesn't see any notes guaranteeing the appt & that perhaps Jason spoke with someone since dispatch had been closed & worked out an arrangement. To make matters worse -- she can't even confirm that because Jason wasn't scheduled to come in until 11am! The best she can do is put an escalated request to have installation done today, worst case scenario I could have it installed on FRI between 3-5pm. At this point I've wasted at least 8 hours of my time waiting for & being on the phone with Cox trying to sort THEIR mistakes out on my account. I ask her to please put in the notes to call me prior to the technician coming over bc I will need to be down the road at the public library to use the internet for work. She said certainly & that it was added. FRI 3:30pm --I haven't heard from Cox so I call to confirm that things are all set still & that I will be called prior to the technician arriving so that I can ensure I'm home since I'm at the library working. She said yes, they're in the notes & I'd receive a call. 4:44pm I get a phone call from the dispatch center saying that the technician is at my house. Confused, I say, they're at my house? You don't mean they're on their way? Nope. They're at my house. I ask her to please have them wait, that I'm down the street at the public library but can be home in less than 20mins; That I was supposed to be called when the technician was on their way NOT when they arrived. The dispatcher was rude & said no & the notes didn't say that & that they would not wait. I begged her to have him wait; I pull up to my house at 4:53pm -- 9 mins from when I received the call & only a couple mins from when the dispatcher lady ended our conversation. Cox was gone within that 9 minute window. I called Cox immediately but they refused to arrange for someone to come back out. In addition to this, I was informed by MGMT now that I'd be responsible for additional installation fees bc of the distance of my location - why wasn't I informed of this earlier this week? Also, Sales misled us in the pricing of the "freeze" ability & how often it can be done even though I was very explicit. Unfortunately Cox is the only provider around here- I'm looking into getting a hotspot instead. If this is how they treat their brand new customers, then what will happen if I have an emergency or big issue ? I want to ensure that EVERYONE hears what happened to me bc this is horrendous service & not at all how any client should be treated by a service provider they are paying. read more

So over priced for shit service almost 300 for wifi n cable when I was paying bout 120ish

I've had to come here for a few different things over the last couple of years (getting/switching/returning cable boxes) so I've given COX an ample chance to get their act together. Unfortunately, they live up to the COX brand we all know...and not really love. They have plenty of TV's on the walls (not so 'ooo' 'ahh' anymore--it's not 1990!!), but what it really lacks is good customer service. There is an awkward 'greeter' who hasn't really noticed me 2 out of the 3 times I've come in...despite that being his job (I assume). I've been in before when there are 4 employees around the store and one other customer, yet I still had to wait 5 minutes (not that bad, but a little bazaar). When they finally get to helping me, they aren't especially friendly and, on each of my 3 visits, have not been able to answer at least 1 question I had. They're response? Call customer service... In the end, I have been able to get what I needed out of the store, but I just haven't been able to figure out why they aren't more friendly or knowledgeable. With just a little more effort they could make it a pleasant experience to deal with Cox (as apposed to their phone support), but the training got lost somewhere between the phone-desk and the bricks-and-mortar. If you need to get something from here for your TV or internet, you don't really have a choice but to come in. Just don't expect an especially happy experience. read more

SIMPLY THE WORST. Sigh... I miss Comcast Xfinity. Cox's platform is archaic. It looks like it was designed in the 1990's and often acts like it was made in that era with random "check back later" or "currently unavailable" messages. Comcast's platform was so attractive and always worked. The ON DEMAND is so ridiculously slow it has to actually "load" (like 0% all the way to 100%). I am paying the same price for less channels than Comcast, and for something that came out of the stone age. The buttons on the remote are so counterintuitive and anything but user friendly. I only switched providers because I moved to an area where Comcast was not available. Cannot wait until the end of my two year contract! The only positive, the internet is fine, meaning it works. read more

Consistently horrible service, errors in cancelling and establishing service, equipment is re-purposed and doesn't work most of the time, what does connect at least 3 times a week and will be out for anywhere from 15 minutes to 4 days. You can wait on hold for over 40 minutes and then have calls disconnected before they get through. Surprise charges for equipment you don'e have and have never had. Months of complaining and hours and hours on the phone trying to get anyone to help, and they are either incapable or refuse. Vastly overpriced but Norfolk VA does not allow other options, govt has a payback contract with Cox. I've had Cox in 4 other cities, not because I wanted them but because they were only option. They are not the only city in such a relationship with Cox. Worst company, period. read more

They have horrible coverage... they're always updating but never ever seems updated cause they update everyday. They increase the price for no apparent reason. If there was something more reliable in my area I'd go with them, but I'm stuck with Cox... read more

Cox is the most frustrating provider ever. I bought a rotor and plan online was guaranteed 20$ for startup and pickup when I got to the store was charged 70$ for activation.... then the router wouldn't go online. After getting passed the glitchiest automated system the representative was no help then offered someone to come take a look in a few business days for 50$. I returned it all the same day to have to wait 4-6 weeks for a refund via check in the mail. It would've been more satisfying throwing the thing out the window. read more

Cox is the worst company I have ever worked with as a Real Estate Agent, and a home owner!!!! there is no competition to take them on in Norfolk so they think they can treat there clients like crap???. It is horrible!!! When I say horrible I mean messing up your bills monthly, over charging, and down right nasty on the phone. I have never in my life have ever said you ARE THE WORST COMPANY IN THE WORLD that I hate EVERY thing about this company. I hope you go out of business and I will make sure every client, friend, or person I speak to I will NEVER recommend you to anyone. Hope Playstation vs ruins your company. You will never succeed in what your doing to your clients now, how could you let your company get this bad? read more

This is by far the worst business place I have ever been to. Customer service is very poor and I the people there very are rude.

Cox has a MONOPOLY in home internet in the Norfolk area. Expect to pay $100/mo for middle quality internet (that's double what it should be). Worst customer service and most expensive internet company I've experienced in 20 years of military service moving all over the country. read more

The wait is SO long! It wouldn't have bothered me so much if I wouldn't have seen two associates talking on their phones and laughing while there was about 10 people in line. read more

This place is great. All the associates are knowledgeable and take great care of you. I read another review and it is totally false. The workers are too busy to be on the phone and the management keeps a very professional store. The wait time can be bad but anywhere that is busy is. Thank you Cox read more

Amazing customer service! Helped me even before I got through the door with carrying my equipment in. Super friendly and helpful.

COX where did you find these people to hire? I checked in, and sat in line over 20 min only to be told that it must be done online. During my wait I decided to check out a learning game that had displayed in the shop for my son. As soon as I started to play to see what game was about a ignorant store associate lady came up to me and rudely asked if I am into gaming! On top of that she took the remote control out of my hand to give to an underage child in the store to play, who was clearly too young. I will be switching my cable provider & luckily it can be done online! read more

they are using more than one name on YELP. so be sure to read all the reviews. they and their technical services deserve negative ratings.

This review is for the cox home life system. Its garbage!!! Trust me its not worth it at all. Every since we got the system installed it has not worked right. It buffers all the time and even disconnects sometimes. We have the highest internet cox has and it still doesn't help. My wife and myself have called countless times and we have had over 6 techs and a supervisor come out and they give every excuse under the sun. Next thing they will say is the alignment of the planets and the position of our house is creating interference. We just wanted to get rid of the system and come to find out it will cost over $700.00 ON TOP OF OUR REGULAR BILL TO CANCEL.DO NOT GET THIS SYSTEM!!! We have been told if we have 3 techs come out they would wave the 700. NOT TRUE. We were told to have a supervisor com out NOT TRUE. We were told to report over 3 times NOT TRUE. They will lock you in for 2 years. In the end no matter how many calls you make or people you talk to or how many people come out. YOU ARE STUCK WITH IT. Needles to say we will have to bite the bullet and pay the cancellation fee at tax time and get as far away from cox cable as possible. read more