Stay away from this agency. I started a home owners policy in Sept. 2023. Paid it in full. Used…read moretheir easy pay payment to pay it. Two months later I get a computer generated email for a payment notification of $151 no reason why. Never been I formed of why. I call the office. Get so woman who claims to be a agent. Who opens my account tells me there was a overwrites change. I asked 14 times for my agent, another agent or the office manager. She asks for my phone # so she can have someone call me back. ( now keep in mind she has my account open and she used my phone to do it) I tell no just transfer me. She refuses to she out right lies to me say she can not transfer without my phone# (again she is in my account and has my #) she's is caught in a lie. I did leave a message and I did call her a lieing Bitch. All I feel is truthful and honest. She did lie over and over, she delibrity refused to transfer me.and was unprofessional with all the lies. (If it was a man I would have called him a basted so his isn't a sexist comment it's a honest feeling after a company tried to steal $151 out of my account with no advance notice and being lied to over and over. Needless to say I m pissed. Canceled my policy immediately. Let's see if All State tries to rip me off on my refund. STAY AWAY FROM THE AGENCY

Great agent and service! Very happy with the consultation and convenience of working with them!read more

I have had a great experience while shopping for car and home insurance with Shane. He was…read morerespectful , professional, and upfront and honest with me. Everyone I spoke with was great as well. Personality and character go a long way with me when deciding who gets my business. You can tell this office puts customer relations in the highest priority. Thank you again Shane!

This stupendous place left such a lasting impression that I'm writing about it years later. Note, I…read morehave no idea if they have moved since this happened, but it was the AAA in Massillon on Wales. I was about 12 and went there with my mother. She wanted to buy a vacation. When the "sales" "person" "helped" us, she asked which brochures we wanted. My mother, I guess, didn't think about this point. So she deferred to me. I answered for her, pulling from the long list of places she constantly wanted to go but couldn't because she was "dumb stupid" (her words) and had a child (me--obviously). The wonderful AAA salesperson then put on her worst condescending tone and asked me "Do you need these for school?" My parents stopped renewing after that day.

From the owner: We're always with you thanks to our 24-hour Roadside Assistance. If you need to jump or replace…read moreyour battery, unlock your car or fix a flat tire, we can help whether you are the driver or a passenger. We offer various insurance policies including auto, home, renters, life, and more.

STAY AWAY!!! We bought a new vehicle in May and tried to get our policy switched to our new…read morevehicle. Not only could we not pay our current policy payment over the phone (like we'd done previously) we couldn't even get a price for the new policy either. After calling and speaking to his receptionist (ALSO IS HIS DAUGHTER) 3 separate times, we were notified that our policy change request was still pending! 2 months in pending status and we can't make a payment! I requested to speak to Kevin. Who wasn't available, and she didn't know when he'd be back in the office. Miraculously, the 2nd time I asked the same question in the same conversation, he had an appt in the office 'later today'. So I asked if I could get an appt with him. I got 'That is not possible'. So I ask if there's someone higher to speak to and was notified that there isnt. Even if I reach out to State Farm insurance customer service. And then it all made sense why this business does whatever it pleases and could care less about customers. THEY ANSWER TO NOONE. BUT on the bright side, after 2 months we did finally get an answer about the new policy. It doubled to $93/month. Oh! And our policy was cancelled already lol. With no notice. No call. And we've called in 3x since May to make payments and get information on the new policy. Makes complete sense why this site only has a handful of reviews (one being Kevin himself). We went to Safe Auto and now pay $47/month for the exact same insurance as this office. Call Safe Auto 1-800-723-3288. Or don't. Just don't go here.