I am remodeling my kitchen, and the contractor I hired subs cabinets and countertops through this company. I've gone several times to investigate options, and today picked out the cabinets and countertops that will be used in the final project. Courtney is our sales person, and she is awesome to work with. She is friendly and her experience makes her extremely valuable in this process. The selection is good and pricing is very reasonable. read more

I'll start off by saying the guy that came to do measurements was cool. The installers were fine. Didn't talk much. They did a good job. But skipped the final step of calking my sink back in. Even tho it was clearly on the checklist of things they were supposed to do. So I had to go out and buy some and do it myself after they left at like 7pm. That sucked. But my biggest complaint was that the communication from the office staff and my so called project manager (Chianne) was terrible! One part was my fault. I got an email about the measurement scheduling, but I didn't actually open it because it looks like spam. It doesn't say the company name or a subject. Just the name of the project manager. So if you don't know that persons name, it looks like spam. But I owned that. After that mix up I was told I would be scheduled for Friday of that week but I would get a call on Thursday to give me a 2 hour window. I never got a call. A driver called me on Friday saying he was on his way. But I wasn't prepared for that and had to turn him away. So I call and talked to a different person about how I never got a phone call with a time. This person said my project manager told her that she called me and I didn't answer. THAT IS COMPLETELY FALSE. Your business model literally says honesty in it and you have managers lying about your customers. When I told this new manager she never called me she literally said, I knew I shouldn't have trusted her! So that's crazy! Finally got scheduled for Monday now. At 8 am on my day off. The measurement guy comes. He does his thing and he also tells me that the manager lied about calling me! Finally at the end tells me I'll hear something about an install date by Friday or at the latest in a week on Monday. By Wednesday I still heard nothing! So I called AGAIN! They said materials were in but they would call me tomorrow for scheduling. They didn't! Surprise! Finally got a date scheduled and held my breath that they would actually show up. They did. And I'm so glad, because now I can be done with this company forever! If I could have gotten out of this a month ago, I would have. But when you order with Home Depot you're stuck. Home Depot told me when I ordered that I was looking at a 3 week install. IT TOOK 2 MONTHS! Also I Called out Chianne on lying about me and not doing her job and there was no apology. Asked to be transferred to her boss. Left him a message. He never called me back, SURPRISE! So no accountability on their part at all. Awful. Just awful experience. Do not use these people! read more

Distinctive Kitchen - Cabinetry Near Me - Columbus, Ohio

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They did a great job with delivery and installation. The countertop (quartz) had one seem and if I didn't know where it was, I would never find it. Very courteous and cleaned up at the end. They gave us a checklist of things to be ready for at installation when they came to measure. They made sure all the items were covered at installation. Kody & Ray were our installers. read more

Installation of countertops has been frustrating. Despite several communications where they said install would happen with sink/plumbing, they left with only the counters attached. They didn't reattach the dishwasher, only set the sink in, removed the old sink and took the drain/bracket for the garbage disposal so can't install the disposal or the faucet or dishwasher. Even though I could have done the plumbing, I tried to attach G.D., no universal brackets would fit. No way to reach them Friday evening, talk to office Saturday morning, told they can't do anything till Monday. Sure hope they can return the GD bracket. read more

The first part of the countertop process was nice. Toni was super helpful and very kind in helloing us get our order in. After that , everything seemed to go downhill. This was a big expense/investment for us, both time and money! They also required money in FULL before installation. So we did..... We waited a few weeks for measurements/templating..which was interesting. The guy who came didn't seem too knowledge. We waited a few MORE weeks for the install. The day before, We disconnected our garbage disposal, drains, sink, supply lines, etc. and tore out our old countertops The new countertops were installed. The island piece was too short, the sink piece didn't have the proper edge on one end. Because we had to wait for new countertops to be fabricated and scheduled for install, we had to temporarily reinstall the garbage disposal, drains, sink, supply lines, etc.... We waited for installers to come back AGAIN and replace BOTH pieces. Again, had to remove our garbage disposal, drains, sink, supply lines, etc. the night before. Not to mention each time We had to completely clear out our daily used supplies that are kept in the sink base cabinet, and put them back in after the sink and plumbing went back in...as well as coffee pot, blender, etc. Installers came and replaced the sink piece...but the right side was TOO SHORT this time!! Seriously. No joke. They left it in and told us someone would contact us about scheduling them back out..for the third time. THIRD TIME! Once again....reinstalled the sink, garbage disposal, supply lines, drains and put everything back in the cabinet and on the countertops We waited for the sink countertop to be installed a THIRD time. The day before once again we had to remove.....disposal, sink, clear cabinet, counters....you get the idea. When the third installation was done, we were left with a large gap between the back right corner where the back edge meets the wall. The installer caulked it but it looks bad. This wasn't a problem on the other TWO PIECES. How odd. Of course, My husband got home from work and reinstalled sink, disposal, etc....sink clips, restock the cabinet and countertop...and still end up UNHAPPY with the result My husband works 60+ hours a week. We have three you kids at home. HE DID NOT FEEL LIKE DEALING WITH PLUMBING OVER AND OVER AGAIN WHEN RETURNING HOME FROM WORK. We have plenty of other work around the house that needs done in the short amount of time we have as a family in the evenings . At the rate you guys charge to unhook and reinstall the plumbing....If you paid my husband for all the extra times He did that, that would Cost MORE THAN THE COST OF THE COUNTERTOPS. On top of all that, having to rearrange our schedules to make the time frames available to accommodate installers. My parents were involved, babysitters, We've have large dogs that had to be kept out in 90 degree heat Each time installers were at our house. And for it to STILL be done entirely wrong . Ugh. IT TOOK ME WAY LONGER to fuss with all of this than its taken you to read this so I don't feel bad for writing so much. I would be more descriptive but I don't have time. I'm not asking for the countertop to be redone again. We can't deal with all that anymore. I'd rather have my money back. But people...you've been warned. Find another place to go read more

Total incompetence. That is the best way to describe the process with this company. For starters, it took nearly 3 weeks for them to come out to our house to measure for the countertops from the date of purchase. When I requested either an early or late time frame, I was told that they would call me the day before to set up a two-hour window. Hello! Most people have jobs, and those jobs aren't exactly happy when you have to take off and can't tell them until the day before when you'll be gone! Rinse and repeat this frustration for the installation date/time... On the date of the installation, DS failed to set up a plumber to hook up our kitchen sink, despite us paying over $200 to Home Depot for the service and despite it being on the work order. They were unable to get any plumbers out to the house until today, so for over 24 hours we went without a functioning kitchen. Plus, I had to take off work a THIRD day. The plumber showed up today and was unable to hook up our drainage pipes to the sink. Why? DS failed to note where the drain was located on our previous sink (right in the center) and gave us one with the drains located towards the back and middle. So, our existing plumbing lines, which worked perfectly fine, are now 2+ inches out of position, and the entire sink essentially needs re-plumbed. On top of that, we are STILL without running water or a functioning kitchen, and tomorrow will be Day 4 of this process with no resolution in sight. Run away! read more

The team at Distinctive Surfaces was very welcoming and eager to help as we put the finishing touches on our renovations. We all celebrated together when the quartz countertops were installed (measured and fit perfectly) and we were able to commission the project. From picking out the right materials, to measuring and installing - the crew was a pleasure to work with. They were timely, responsive and provided great customer service - all critical components of a great service provider. read more

We visited this company during CV-19 to get a quote on some kitchen and bath remodeling. Everything went well until they informed us that they wanted 100% payment upfront. Even under normal economic conditions I would never front 100% but in this environment this company is not doing installs and can't tell you when or if they will schedule your project. All of the risk is shifted to the buyer - risk that this company might not survive CV-19, risk that this company will not schedule your project in a timely manner, risk that this company will not perform the work satisfactorily. If you give them 100% upfront you have no recourse, other than expensive legal action, if things go wrong. Beware. read more

Our contractor recommended this supplier. For the life of me, I dont know why. It looks viable. The showroom is spacious and has more samples than any I've seen locally. Its staff was courteous at first, and we didn't have to wait long to see a salesperson. Distrinctive Surfaces stocks an impressive selection of first quality and remnant stone countertops. We chose granite remnants. The salesman said the store would hold onto our stone until our contractor was ready to install it but when that time came, we found they had sold our stone to someone else. Distinctive offered no excuse or reason for this. After all, our salesperson explained, we had chosen remnants. He had never asked for a cash deposit, which we would have been happy to supply. He also never said there was a limit on how long the store would hold our stone. Although this story should have ended there, it did not. They told us to come back in, and like fools, we did...to select new stone. This time I paid up front. We soon learned that the design specs they created and I paid for were partially wrong. We got that corrected and they told us we would receive a credit for their error. Over a a month later, we still waited for it. When our contractor requested the new material, it took weeks before we could get them out to measure our cabinet tops, and several more weeks before they came back to install them. I found out they also supply and install stone for big box stores, so that may explain why are thrir service is so bad. When installers finally did come out for the installation, they came six hours late, on a Friday night, and had a backsplash cut wrong. It could not be installed as delivered. Since our material was a remnant, they couldn't supply additional matching quartz to cut the backsplash the way we had requested. We had to settle for a less attractive option. On top of that, they were brutal with our new cabinets (from a competing supplier) and used hammers to remove protective shipping materials. This damaged the cabinets. They had to make an adjustment to compensate us for that damage. All things considered, I cannot recommend this business. At every stage of the process, they messed up. This is not the first time I've dealt with counter suppliers and I never ran into similar problems. If you're looking for poor follow-through, spotty customer service, patronizing salespeople that make you feel like a second-class customer for choosing remnant stock; if you're happy with long waits, poor execution, comoromise and excuses, Distinctive may be right up your alley. We finally got a check for their second error. Nice to be done with them. For my next remodel, I'll go elsewhere. read more

My countertops were professionally installed, the workers did a great job and were very clean and respectful, I really appreciate the work that was done and the manner in which it was performed. They went above and beyond what I expected. Thanks Guys, Ken. read more

Everything was great except for their communication with me. They managed to answer one of my 8 calls; trying to get a hold of them is a hassle. Voice messages go ignored regardless of who you contact. I was trying to discuss with them about the demolition of my existing laminate countertops 5 days before the installation date, and they ignored that voice message too. If you care to know the process and like to have your answers within a day or two, Distinctive Surfaces may be very frustrating, as it was to me. read more

Very professional. Used high tech gadgets to measure and the countertops were perfect. They mounted my sink that I had already purchased and it looks great. Very happy with the total install. read more