We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

The website clearly states they do pool maintenance and opening/closing of pools. However, they do…read morenot and state they only sell hot tubs. Really need to update the website.

No call, No show. I really thought I had found a professional, dependable company until I had…read morespent a lot of time and money waiting on them to meet their commitments and promises. They stopped showing up after weeks of agreed upon appointments, after spending hundreds of dollars following their directions, hearing excuse after excuse .. finally, enough was enough. So Disappointing!!

Excellent service fast and very professional I was nervous about my pool at first but these guys…read moreknow what they're doing they made a lifetime customer.

We had our pool installer cancel on us two weeks before installation. We were in a bind as we…read moreplanned to have our pool up by our son's birthday . Called Lake Erie pools and they were able to get us scheduled . Our yard was difficult to deal with but they made it happen. My husband still talks about how happy he was with them . We will always recommend for pool install .

Great communication in the beginning and price was reasonable. Once the deposit was put down,…read morecommunication wasn't as good. Once the pool was finally installed, communication was pretty much non-existent. Never came back to finish the job, never texted back after days of texting him. No call back after voicemails. We ended up having to hire someone else to finish the work. I would absolutely not recommend.

I wish I could give a better review, but Rich and his company are a HUGE disappointment. We have…read morescheduled for him to come open our pool no less than SIX (yes six appointments) times where he hasn't bothered to show up. Two months of not showing, and one week of consecutive no-shows. He has "been embarrassed" about his lies of showing up, and his broken "promises" of showing up. Not to mention not responding to texts and calls until a day later. I guess Rich believes his time is more valuable than me and my wifes time. I cannot believe that this business can survive with how he operates.... If reliability & honesty are important to you, DO NOT USE HAMROCK POOL SERVICES..... update. Owner gave my wife a text back after not showing up again. "Glad your husband Karen got that out of his system, I'm sure it made him feel real masculine to write that whole novel on my review page. He could have had the pool opened in the amount time it took to write that " Good luck running your business into the ground

Extremely pleased with the quality of service received from Hammock Pools. They keep our pool clear…read moreand chemically balanced. I have no reservations about giving Hammock Pools a high recommendation. Ron Michalak

These guys are great. They have helped us out with some random issues, give us suggestions for the…read morechemicals and offer discount cards for frequent purchases.

We love our new hot tub! We chose Hot Tub Outlet because it is a family company. You can see from…read morethe reviews that they will stand by their product and their service.