Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

Outstanding family run business. I would use them again and again and again. They installed a…read morebeautiful hand scraped laminate flooring in our basement. Over 1000 ft.². Great pricing, great service, great installation.

We couldn't be happier with our new carpeting and the overall job that Carter Carpets & Vinyl did…read more I did a lot of research to try to find a reasonable place to put carpet in two bedrooms, a living room, a hallway, and a dining room and after speaking with people from the big box stores to other places that would install carpeting, I was about to give up. However, upon finding Carter Carpets, I was nearly instantly wowed. You won't find owners who are nicer or care more about the job. They gave us a start date that fit our schedules and the crew that came out was amazing. They were quick and thorough, made an effort to leave as little mess as possible and even offered up their vacuum. The price was extremely reasonable but if you factor in the outstanding customer service, it made the whole experience more than worth it. They care about the job they do, the people that hire them, and the reputation they leave behind, and I greatly appreciated how they worked with us and took care of us. I would recommend them to anyone.

This place is a sleeper! They have all kinds of home improvement items at great prices. Will…read moredefinitely be back

Excellent service for questions and advice. Knowledgable and professional local staff that can…read morehelp with your troubles from appliances to decking. Easy uhaul service too! I was greated at the door and left shortly after with everything i needed. Great experience.

Jim refinished my hardwood floors in April -- great price for an amazing job! The house was nearly…read more100 years old, floors must have had carpet down at some point, they looked horrible. Jim took his time, finished the whole downstairs, upstairs and actualy staircase in 3-4 days. They look as good as new! Thanks so much Jim!

Don't expect them to finish the job. Left doors off, left vents laying on the floor, destroyed the…read morepaint on the baseboards. Told me the paint "flew off". Then claimed poor paint prep. Professionally painted about 5 years ago and not a scratch before Modern did the floor. No attempt to address the problem. Charged my card for the balance and now they don't answer their phone!

Modern Floors on Secor Rd, Toledo, Oh. just completed my carpeting project. The whole process from…read morestart to finish was a great experience. The person who helped me pick out my carpet made some excellent suggestions, let me take samples home and made the daunting project of picking out carpeting very easy. The person who measured my rooms was Rick and he was very friendly and made me feel at ease. The installers did an absolutely beautiful installation job. They handled all of my furniture with the best of care and were really respectful of my property. Thank you Modern Floors for making this process easy for me! I am a single person and some things are very difficult when you have to do them alone.

I believe this company is capable of doing a satisfactory job & the owner is particularly motivated…read moreto do so prior to being paid. The overall quote was reasonable & I had no problems until the point that I was dissatisfied with the transition piece between kitchen & dining area. Most recently, the transition was glued down, but literally did not stick. I can pick it up. It also is not quite long enough & there is a gap between the wall and wood. He does an excellent job of hanging pictures, which I greatly appreciated as a side courtesy. but his level of responsiveness dropped from a 10 to a 0 at this point. Nothing is urgent on my end, but a simple acknowledgement of my text of concerns & pics of the issue would be appreciated. I feel disrespected to be completely ignored after investing a good sum of money in my wood floors with a guarantee of satisfaction. I am not seeking to bash this company; to the contrary, I simply would appreciate acknowledging the problem with a plan to follow up.

We could not be happier with our floors!!! Our red oak floors were a bit of a disaster but now…read morethanks to Michael and his team they look brand new. We also added new floors to our backroom and they match seamlessly with the existing hardwood. We went for a natural look and Michael spent a ton of time walking us through all of our options. And I had a lot of questions to say the least, I not recommend them more!! We are looking forward to having them back to refinish our upstairs. **better after pictures coming soon, it was dark by the time we remembered to take pictures!**

Chuck does an amazing job every time he comes out! We use his services for our home and preschool…read morebusiness several times a year. He even has us on his calendar to keep us on schedule!

From the owner: Rotovac Carpet and upholstery cleaning.we also clean tile floors.read more

Excellent work, quick responses, fast turn around, reasonable prices…read more Imed responded to all my texts right away. His team did an excellent job laying our cork floor. Reasonably priced. Thank you!

Updated the carpet on my staircases today and was super impressed with the job. The scheduling and…read moreinstallation process was timely and seamless. Thank you Flooring Co for giving my house a much needed update! Will definitely come back in the future for renewing my wood floors.

Just got done paying someone to stretch the carpet that I bought and had installed from this store…read more Their installers are mediocre at best the knee bump they used during installation was totally inadequate. It is amazing how much better the job looks being corrected by a professional with the proper tools.

Recently had carpet installed in our home. Everything about the process was A+++. No pressure…read moresales...large selection to choose from. Gary was great and our installer, Brandon, was awesome. Very professional and did a great job. HIGHLY RECOMMEND. Thanks CP Flooring!