Bren and Bibi were amazing guides for my first time diving!! I did a discover dive while my husband…read moredid a refresher. Bren made me feel so comfortable and safe and she had such a gentle energy . I felt like she really wanted me to enjoy my first diving experience and held my hand until I was comfortable. She pointed out so many incredible fish and we even saw a baby puffer fish! 100/10 highly recommend! Can't wait to do it again!! Thank you!!!

Great experience., specially for first time snorkels like me and my family…read more Totally recommended

My family and I came here off the carnival cruise and finding this place was great! It's a free…read morebeach with very light seaweed. The beach has free WiFi with the courtesy of buying a drink or some food, free tables, chairs, beach umbrellas, and cool hammocks to chill on. Foods alright and service is great. Our "server" was Luna and our "host" was Angel they both have excellent service and made our day in Costa Maya great!

Beautiful hidden gem located in the lovely Bacalar. Such an affordable cenote to splash and cool…read moreoff. Food and drinks are available if you want to hang out and grab a bite!

A CENOTE is a deep and usually large pool of water connected directly to subterranean rivers or…read moregroundwater. Usually they form when the bedrock collapses (like a sinkhole). This particular cenote is absolutely beautiful, huge and one of the deepest. It is 90 meters deep at the edge, and 150 meters deep at the center. The water is crystal clear and is renewed constantly by underground rivers. There are steps leading to the edge, and you are welcome to dive in. A rope with floats is extended out for you to hang onto if you need it. When you arrive, their is free parking, but not an actual parking lot. Just spaces along side the drive way. You pay a small fee to enter, and you receive a bracelet which allows you to leave and return at your convenience at no extra charge. As you walk through the entrance, there is a stairway to the right which leads you to a great place to view the beauty of the cenote. Or you may continue down to the water. There are some vendors selling float vests, souvenirs and other various things. The atmosphere is relaxing and peaceful, though there is some background music playing. An open air but shaded restaurant is located at the water's edge. You are welcome to find a table in the shade or sun, swim a while, eat, just chill out, etc. Bathrooms are available. The natural beauty is incredible. People come from all over the world to jump in. I encourage you to be one of them.

Always come here from Costa Maya Port. Don't waste your time with all the shops and trinkets there…read more Beautiful beach, all inclusive food and drink if you would like. And very friendly staff. They keep the seaweed at bay with nets. $5.00 taxi from the port. So worth the quick trip here. From here walk to the lighthouse and grab a taxi back. I am a repeat customer here for a reason

Tried this place based upon a Youtube review and really liked it. All inclusive, good drinks and…read morefood. Beautiful beach, they offer snorkeling, scuba, fishing. $20 massage was great right on the beach. Try the beach swing. Very nice manicured beach. Staff was great. Shops nearby to buy anything you want.

Booked a trip to Chacchoben through Toucan Tours via GetYourGuide. A great tour overall!…read more Directions to the driver at the Costa Maya cruise port were very clear. We were offered a beverage after the very short trip from the port to the office. At that point, we waited about 20 to 30 minutes to begin our tour. It wasn't bad and it wasn't overly hot, so it was manageable. Once we got into the vehicle, our driver, Raul, did a fabulous job of driving safely, but with urgency. I have been on tours before where I felt like I was going to lose my life in transit, and this was not one of them. We stopped in the "pineapple town" on the way to the ruins. Once we got to the ruins, Eliseo was our guide. He was super talkative, but he provided a lot of great information and overall, a great experience. After we left the ruins, we were given the option to stop at the beach in Mahahual. Having read many of the negative reviews online saying that it wasn't worth it, we opted out. Raul returned us to the office, where we were transported to the port, without even having to get out of the vehicle, in less than five minutes. When we arrived to the port, our second driver, who was not Raul, did a great job of letting us know how to get through the port quickly or where to go to shop before we returned to the ship. Overall, I'd highly recommend. We had zero issues.

Great tour company with every kind of vehicle from cars to large tour busses. All vehicles are…read morenewer, clean and air conditioned. Although it's about 3 miles round trip from disembarking to the tour operator and back, the rest of the experience is relaxing. We took the Bacalar lagoon of the seven blues tour. Our fourth time there. It's my favorite spot in Mexico. The trip is over an hour there and back. We took a pontoon boat tour of the lagoon and we're served pineapple on a life preserver in the lagoon loaded with Tajin. The tour guide was from Brazil and lives in Bacalr and the driver was local. After the boat ride we ate tacos and fajitas with drinks at the tours restaurant. To get to the tour operator wind your way through the port and take a shortcut through the Gelato shop and head out to the first check point, then walk in the median past the second check point. If you are not greeted by a guide with a board with your name, it's only another block on the right hand side of the traffic circle. They have restrooms, shade and chairs with drinks until everyone arrives. We used Viator to book. Great company.

This is one of the best diving company two tank dive experiences we've ever had! The staff weree…read moreextremely kind, caring, safe and professional. We saw many kinds of wildlife on our dive and it was highly recommended. In between the two dives they gave us aa tasty snack of fresh coconut, pastries from a local bakery and warm tea. They also had a book about sea animals and we were able to research the kinds of animals we saw on our dive. Fair prices as well! Hiighly recommended!